With what will VZW replace my D2?

Discussion in 'Motorola Droid 2' started by grhomes, Apr 26, 2011.

  1. grhomes
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    grhomes New Member

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    I had an OG Droid back in September, the screen went out and when I took it to Verizon they gave me my D2, loved it ever since. Out of curiosity, has anyone had a broken D2 that they have taken in and gotten any sort of upgrade recently?
  2. Graymayre
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    Graymayre New Member

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    I got a Droid 2 Global last week for my Droid.

    Sent from my DROID2 GLOBAL using DroidForums
  3. Zog
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    Zog New Member

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    U ain't gettin a tb or dx. Id say with nothing. If u have protection, another d2 at a little cost to u
  4. Backnblack
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    Backnblack Premium Member Premium Member

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    A broken D2 should get a D2 in return.
  5. Graymayre
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    Graymayre New Member

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    If you have an Asurion device, and you have to employ the warranty, I found out that if you are really nice to them, they have the option to give you a brand new phone. Droids aren't manufactured anymore, so they had to give me a brand new D2G

    Sent from my DROID2 GLOBAL using DroidForums
  6. wildbill86
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    wildbill86 New Member

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    Had a droid 2 global for a few months now, it came with the upgraded kernel. Has lots of issues. Slider unlock reboots, random reboots, contact id ringtones ring for the wrong person....... comes with a lot of useless bloatware, and the social networking sync doesn't work. Lots of glitches. I rooted last week and froze most of the bloatware, and that seemed to help a lil. I would have sent it in to moto but they couldn't give me a straight answer if my phone would come back better or worse. Read on here some others have a lot more problems than me.

    Sent from my DROID2 GLOBAL using DroidForums
  7. debdroid1a
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    debdroid1a New Member

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    From what I've read it depends on your insurance, how long you've had it and what Verizon has in stock.

    I had the OG Droid, went to the Verizon store, since it had been within a year of owning it, they gave me another OG Droid (refurbished) at no cost.

    I don't know how many Refurbished OG Droid's they're still trying to give out in replacements, and since you started with that, they may try to give you one of those. You could always be polite to the sales person and say something to get a Droid 2 instead if they have one. If they don't have one, you could try another Verizon store if that's a possbility.

    Also depends on why you need a new phone. Mine just died trying a bar code scanner app.
  8. Graymayre
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    Graymayre New Member

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    My first D2G was bad like that. Got it replaced and the new one works like a charm.
    As far as insurance, Asurion has gotten really nice compared to their old days. New phones from Verizon will get a warranty exchange of refurbished phones til they run out, then new phones til they run out, then a comparable device at last. After 5 replacements they give you a different phone anyway, but still refurbished. Asurion warranty is different, they can "put you in" for a new replacement, and they ran out of new Droids in my case and gave me a D2G.

    Sent from my DROID2 GLOBAL using DroidForums
  9. grhomes
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    grhomes New Member

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    The part that sucks is while I got a D2 for free (never signed ANYTHING while in the store) when they replaced my OG, they renewed my contract for 2 years. At that point I had the OG for something like 10 months, which would put my original contract expiring THIS December. Now my contract won't expire until 09/2012, which really pisses me off because they never told me that was part of the deal, and there isn't much I can do about it now.
  10. Graymayre
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    Graymayre New Member

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    They did you an upgrade. Your warranty went out a year after you got the phone, insurance was your only other option.

    Sent from my DROID2 GLOBAL using DroidForums
  11. Graymayre
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    Graymayre New Member

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    You don't have to sign anything btw to upgrade and renew contract.

    Sent from my DROID2 GLOBAL using DroidForums
  12. markml0528
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    markml0528 New Member

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    To renew your contract, you're forced into a legally binding agreement that says something along the lines of stay with us, or you get charged an ETF. May as well be signing.

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  13. Graymayre
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    Graymayre New Member

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    Exactly

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  14. gsdreams
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    gsdreams New Member

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    Uh, no that is not how it works. Verizon's policy is straight up "replace for same phone no matter what". Now in situations where it is a long-term customer, good payment history, etc... there can be "exceptions but it will still be a refurbished phone (Certified Like New Replacement CLNR).

    As for shipping new phones as replacements, never happens. If out of stock of the CLNR an automatic substitution matrix or automatic substitution SKU will populate with the replacement device or options.

    Again, the replacement device will still be a CLNR.

    Stock for CLNRs go up and down depending on demand and manufacture availability. There are some phones (not androids yet) that are no longer available for CLNR and automatically get swapped to a different device.


    If you didn't sign anything or go through the ESC IVR (asks you to accept the contract) you can call and get in touch with the COOS department and see if they can fix it. They are the only department that has the capability to change / edit the upgrade date.
  15. Graymayre
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    Graymayre New Member

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    I know this, I was stating that only in Asurion's warranty can you get a new phone, and that means you have to have already done an insurance claim with them and gotten one of their phones. Verizon's warranty will always give you a CLNR unless the phone was only released yesterday and there aren't any. What would happen then?

    Sent from my DROID2 GLOBAL using DroidForums
  16. gsdreams
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    gsdreams New Member

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    If the phone was released yesterday it would fall under the 14 day return/exchange policy and it would exchanged for a new phone since you couldn't have had it more than a day. ;)

    Also, Asurion will only replace the phone if it is Lost, Stolen, Physically damaged, or water damaged. If it is a "warranty issue" they won't replace it. :(
  17. Graymayre
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    Graymayre New Member

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    I got my brand new D2G from Asurion as a warranty replacement for my Asurion insurance replaced Droid 1. The replacement went out within a month and it had a year warranty from the time Asurion sent it to me, so they sent me a brand new D2G because they had no new D1s because they are no longer manufactured.

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  18. gsdreams
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    gsdreams New Member

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    This is only sometimes true. Although the original droid is no longer manufactured, Motorola is still putting out refurbished devices.

    Asurion phones include a 1 year warranty, but you "HAVE" to go through asurion for the warranty.

    Asurion will replace the phone with what they have available. If they don't have any of your phone they replace it with a like model. :) But that is Asurion, which is different from VZW.
  19. rladkins25
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    rladkins25 New Member

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    verizon will give u a brand new phone if u have had a few replacements if u talk to rite person and explain to them i had 5 lg env touches in one year then they offered me a brand new one but this was like a almost 2 years ago just be nice to them and they will try to help u if that dont work get a little lil tell them ur going to go to at&t

    droid xxx
  20. gsdreams
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    gsdreams New Member

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    That policy no longer exists. It was called the "FRU TO NEW" when you had x amount of replacements in a certain amount of time.

    Due to customers taking advantage of it by making sure they met the requirements to get a different new phone verizon eliminated it.

    The only way to get a new phone is to sign a new contract. Reps are no longer allowed to ship a new phone without a contract, and even then if the person is not up for renewal it requires manager approval.