Will we get charged? Hmm..

[wolfsvain]

Thanks guys. Im closing this thread by me.

 

[smalltowngirl13]

Hello and welcome!

The one case where I know someone was charged, they charged it to the cell phone account holder - so if the account is in someone else's name, that is probably who would be charged. I am not sure if they contact you prior to charging or returning the device you sent in...maybe someone else will chime in...

 

[vatothe0]

If you are charged, there is no getting the phone back or having the charge reversed without upper management approval. You will be sent photos of problem and a description of why you were charged, the Verizon manager can see this information as well.