Will Verizon stores support phones purchased from Amazon, LetsTalk, etc?

Discussion in 'Samsung Galaxy Nexus' started by c1im8er, Dec 16, 2011.

  1. c1im8er

    c1im8er Member

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    I know this is a stupid question, but I know that someone more knowledgeable than me knows the answer and can help. That being said:

    If I purchase my Galaxy Nexus from Amazon, Costco, LetsTalk, etc. and there is a problem with the phone, will Verizon in-store tech support help me with it? I'm guessing that if the phone needs to be replaced they would tell me to send it back from whence it came...but if anyone can clarify, it would be appreciated.

    If support will only be provided in-store for phones purchased directly from Verizon, I'll have to decide whether the money I'd save by purchasing it elsewhere (not much it seems on upgrading a line in a family plan) would be worth not having the option of walking into a store if something is wrong when the phone arrives.

    Thanks for your help and all the hard work that everyone has put in leading up to this phone's release.
     
  2. phillyphill39

    phillyphill39 Member

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    They will help you out but if i remember correctly if it has to be replaced then it will have to get mailed out to you(i work for the company that handles all the warranty issues for vzw/att and the vzw half recently was let go) Of course if its within the return period for wherever you got it you can always exchange it there for a new one. They wont turn you away because you didn't buy it from them.
     
  3. c1im8er

    c1im8er Member

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    So Verizon would mail me a new one? Thanks for your help!
     
  4. phillyphill39

    phillyphill39 Member

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    Yeah you're covered for a year unless you have physical/liquid damage. You can call the 1-800 number and do the same thing. Vzw is pretty good about sending out the phone in 1-2 business days.
     
  5. lazarus2297

    lazarus2297 Member

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    inside the return policy of the place of purchase the retailer would handle the return... I think he is saying after that period verizon would handle the exchange although you won't get a new one...
     
  6. phillyphill39

    phillyphill39 Member

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    Yeah that's what im saying. But be careful if you buy it from like ebay or something like that you may run into trouble.
     
  7. c1im8er

    c1im8er Member

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    Thank you both for your help! I guess now I just need to decide how comfortable I am trusting a 3rd party to preserve my unlimited plan...but that's another topic entirely.

    Thanks again.
     
  8. BL4Z3D247

    BL4Z3D247 Senior Member

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    There is a "keep current data plan" option when buying from 3rd party retailer so you'll be able to keep your unlimited data.
     
  9. ericon2

    ericon2 New Member

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    I believe you get very little support when you buy from a place other than Verizon. They perhaps will help you at the store but don't expect too much. I recommend you buy it from VZ. Trust me, I own a bionic that I even bought from the VZ store. If you buy it from them you have your 14 day period to work with.

     
  10. robert70

    robert70 Member

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    If you read everything when purchacing from 2nd and 3rd parties THEY "most" tell you to take it to your local retailer for problems anyway, Amazon does anyway, mi wife had to take her Dx in and it was purchased threw amazon.

    Sent from my DROID X2 using DroidForums
     
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bought a phone off ebay can i take it in to verizon

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buying verizon phone on letstalk

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support for phones bought from amazon