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Will Verizon help me out?

Discussion in 'Motorola Droid' started by Iowaberg, Mar 20, 2011.

  1. Iowaberg
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    Iowaberg New Member

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    So last night, I did the unthinkable and left my original Droid in my pocket when I got into a hot tub. It was in water probably fora minute. I took the battery out and sat it in front of a fan overnight, but it looks like I'm screwed.

    According to Verizon's website, I'm not eligible for another phone until 11/14/11, although I am eligible for what looks like some discounted pricing. Has Verizon historically replaced phones for free this far out considering I've been a customer for over 10 years, or is my best option and pricing going to be on Verizon's website? Will they negotiate a better price at all? I know they are not obligated to do anything at this point, but just wondering what others have experienced this far out? Would I have better luck going to a local Verizon store or do they not negotiate pricing at all?
  2. mwhartman
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    mwhartman Super Moderator/RS Premium Member

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    Sorry about your Droid! I would contact a VZW CS and explain the situation. You may get a sympathetic CS who will work with you.
  3. Iowaberg
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    Iowaberg New Member

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    So play CSR roulette?:)
  4. him
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    him New Member

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    I doubt it. Unless you have insurance. May be able to get a used one off like. I have also heard instances of homeowners/renters insurance replacing dropped laptops. Bottom line I doubt they will replace it.

    Sent from my ADR6400L using Tapatalk
  5. 13th angel
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    13th angel Developer Developer

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    Try putting the phone in a bowl of rice, should suck out all the water. Because its water damage vzw probably won't do anything unless you have insurance anyways....

    Sent from my RubiXed D2G
  6. mwhartman
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    mwhartman Super Moderator/RS Premium Member

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    No! Sorry if that is what my comment implied. Take the high road and tell the truth. Once and done!
  7. bassmankc
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    bassmankc New Member

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    OK the discounted pricing is the regular 2 year price, so you will basically just not get your new every two discount.

    Sent from my ADR6400L using DroidForums App
  8. Iowaberg
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    Iowaberg New Member

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    Oh, I plan to tell the truth, I just wasn't sure if all reps are held to the same stipulations.

    According to my account on VZW's website, I can get a 4G Thunderbolt, for $209.99. Retail price is $599.99. I guess that isn't too bad. Is that what you are referring to?
  9. Atook
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    Atook New Member

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    You can play CSR roulette and tell the truth! :D I'd approach it looking for an early upgrade

    I thought I lost my Droid a month ago, and they were going to let me upgrade early to a DroidX for $100.

    I had to hold out for 4G though, and ended up finding the lost phone.
  10. chiefvelo
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    chiefvelo New Member

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    Best bet would be to try to talk CSR or tech service into letting you use all or part of your new every two for a current model or purchase a referb with your upgrade price.
    imo the insurance is well worth it for the cost of something that is used and abused so much.
    good luck
  11. Vulcan1600
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    Vulcan1600 DF Super Moderator Staff Member Premium Member

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    Doing the math, you purchased your phone last March, which is about a year ago. They will probably offer you one year pricing on a new phone for you. They don't have to do anything, but a rep who knows what they're doing will most likely offer that. Hey, it's better than buying something you have no idea if it will be good or not off of eBay or Craigslist. It will be new, one year warranty, and a CHANCE TO BUY INSURANCE on the new phone....hint hint.

    Let us know how it turns out.
  12. spc_hicks09
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    spc_hicks09 Premium Member Premium Member Developer

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    Just a little tip in case this happens to someone else and the OP should still try this too. If your phone gets submerged in water, do this as quickly as possible:

    Put a little white rice either in a ziplock bag or a tupperware bowl that has a lid.
    Put the phone in the bag or bowl.
    Pour more rice into the bag or bowl, completely covering the phone all over.
    Let it sit for about 24 hours.

    This usually works because the rice will draw the moisture out of the phone. The only time this hasn't worked from what I have heard, is when a person went swimming in salt water. However, I obviously am not promising that this will work but I have done this myself 4 times (lol) and all 4 times, it worked.
  13. GDP
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    GDP New Member

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    Sounds like you have an annual upgrade. This will be your last one, but I would definitely use it since you need a new phone. You get the regular 2 year discounted price

    Sent from my SCH-I500 using DroidForums App
  14. 13th angel
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    13th angel Developer Developer

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    How have you managed to dunk your phone 4 times? lol
  15. AngelBabee
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    AngelBabee New Member

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    I have found that if you go to a Verizon store and insist on speaking to a manager (they can do about anything they want) you will

    Sent from my Droid using DroidForums App
  16. AngelBabee
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    AngelBabee New Member

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    Contd. Will get the best deal. You may have to go to more than one store and speak with more than one manager before getting the resolution you'd like. Good luck.

    Sent from my Droid using DroidForums App
  17. Jordan8
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    Jordan8 New Member

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    I thought it was $249.99 for a TB, so looks like a good deal to me lol
  18. takeshi
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    takeshi New Member

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    That really won't matter. People seem to expect too much for "loyalty" to a corporation.

    Most importantly: take the battery and all cards out immediately. The longer you leave them in (the battery in particular) the worse your odds are of recovering the device.
  19. Fightnfire
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    Fightnfire New Member

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    Typically the rice trick, or any drying out trick, only works with clear water. Clear here meaning just plain water ie: a clean toilet bowl, shower, sink or sometimes even a "clean" mud puddle.

    A hot tub or a washing machine will have other chemicals which reduce the chance of any drying out technique to near nil.
  20. porsche996
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    porsche996 New Member

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    Certified Pre-Owned Replacement Program