i couldn't find a way to disable my volume rocker, so i want to see if Verizon can send me a used certify device. the screen has no cracks or no water damage. i have dropped it without a case, so it has dings and chips.. not terrible tho. I went a few months ago because my charging port on the phone was broken. and they ran some "test" and send me one another one , since i didn't cause it... i would like to know if i still qualify for a new device and will it be a d2 , a d2g or some other device.