Maybe it needs another suction trick then? I can't answer for the Verizon and Ebay question, Sorry. The only other thing is... when I do a factory reset, I do not back anything up on the phone and do not restore any backups when I come back up. I move my files manually to my computer before the reset. Then I let the phone wipe EVERYTHING.. SIM/memory card etc... included. This is because if it is a software (Apps) issue, you are backing up the issue and restoring it before you even know if that is the problem.