Why can't people hear me??

Discussion in 'Droid 4 Tech Support' started by shanook, Apr 20, 2013.

  1. shanook
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    shanook New Member

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    This has been happening for a couple weeks now. But i'm getting sick of it now. When i call or people call me, they can't hear me.. I know the mic is fine because they can hear me on speaker, or when i record a video everything is crystal clear. Has anyone else been having this issue? What should i do to fix it? I'm on stock JB and have had this phone for about a year now.
  2. mikekhelxD
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    mikekhelxD Member

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    That hasn't happened to me on D4. It did though back when I had the OG Droid. Did this only started happening when you updated to JB?
  3. shanook
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    shanook New Member

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    Yes it has, it's weird that it's only been happening recently though
  4. mikekhelxD
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    mikekhelxD Member

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    Maybe a factory reset will help?
  5. shanook
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    shanook New Member

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    I'm going to give this a try tomorrow, any recommendations on backing everything up?
  6. mikekhelxD
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    mikekhelxD Member

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    Are you rooted? If you are, there are plenty of ways to do so. If not, like I am right now, you just do it manually. As far as dling the app, it's a lot easier from the play store. Just go to your account then dl each. When I did mine, I copied the entire drive to the computer. Just remember that app data won't be back up so make sure you remember all your accounts and such. It took me last night about 2 hours to put all my stuff back into the phone.
  7. shanook
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    shanook New Member

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    Oh god yeah this is going to be a pain. I'm on stock, but the pictures, background, apps, position on everything. All the progress memory on games =( oh well.

    What's the point of having a phone though if I can't use it. Hopefully this will work
  8. shanook
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    shanook New Member

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    BUMP AND UPDATE

    I just did a reset of my phone, and the problem is still occurring. Any other suggestions? It works on speaker phone, but not normally.
  9. shanook
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    shanook New Member

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    another update, i tried using headphones plugged in to the jack. i made a call to test, and they said i was very broken up. when i went to speaker it would work normal again. so it wasn't an area of bad service situation. I'm trying to get to the bottom of this x.x
  10. SnglGrma
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    SnglGrma New Member

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    Question?? Did you or anyone else drop the phone recently? Install any new apps? Change any settings in the sounds (equalizer etc)?
    If not try this:
    1. Anything you want to save move to your computer.
    2. Do another factory reset.
    3. Do NOT save anything an the phone going into the reset or coming up from the reset from your back-ups.
    4. Before adding anything (apps) back on the phone make a call. If still no good I would call Verizon ...could be a bad phone. There are also remedies for blowing into your speaker to see if that works.

    My personal opinion is something got added to your phone recently (an app) that changed something.

    Good luck..
  11. shanook
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    shanook New Member

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    Thanks for your reply. This last reset I did, this is exactly what I did.
    1. I backed up everything.
    2. Took out my sim card.
    3. Factory reset
    4. Make a call.
    My results ended up with this. A phone that I can't use as a phone.

    I've never dropped this phone for the (almost) 1 year I've had it for. The last app I downloaded was a month or so ago. I haven't really made any changes to my phone since this school semester started back in january.

    My only concern about calling verizon is that I bought this phone brand new off of ebay to avoid the change to my unlimited data plan. Is this something that I should be worried about when calling them? I haven't had any problems with this phone since I got it last august. Until now.

    There was a time where the speaker was dull, so I did the suction trick and it worked. That was back in november though.
  12. mattjenn
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    mattjenn Member

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    Honestly not sure if Verizon will cover it but Motorola should if Verizon doesn't. Only bad part is with Motorola I don't think you get replacement so you'll have to do without till they get it fixed.
  13. SnglGrma
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    SnglGrma New Member

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    Maybe it needs another suction trick then?
    I can't answer for the Verizon and Ebay question, Sorry.
    The only other thing is... when I do a factory reset, I do not back anything up on the phone and do not restore any backups when I come back up. I move my files manually to my computer before the reset. Then I let the phone wipe EVERYTHING.. SIM/memory card etc... included. This is because if it is a software (Apps) issue, you are backing up the issue and restoring it before you even know if that is the problem.
  14. shanook
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    shanook New Member

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    that's what i was thinking. i was going to skip the whole verizon part and probably just go through motorola. thanks for confirming that!

    the suction trick was for the hearing part that goes on your ear when you talk to someone. This is a microphone issue and not the speaker part. I did a fresh restore and tried it without the SD card because i thought that would have been an issue. it certainly wasn't the case in this situation unfortunately. I'm going to give motrola a call on thursday when i have some time during business hours to contact them!

    thanks everyone for all the great suggestions so far!
  15. shanook
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    shanook New Member

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    I still have this problem =( no one (verizon or motorola) was any help
  16. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    Its been happening to me too on my maxx, my wife's maxx, and my son's maxx.... Its network related I think..

    Try a new simcard
  17. IZATRIGHT
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    IZATRIGHT New Member

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    Your Droid X2 phone has 2 microphones. The is why people can hear you when on speaker but not on regular use. The mic on the front of your phone is the one you normally use when speaking. It is a very small hole that is located in the center of your phone just below the function keys near the bottom of the face of your phone. It is probably plugged up with dirt and /or other debris. Take a small knife point and pry the small rectangular face of the phone off that is covering the mic. It is a small plastic strip that covers the front mic and is about a 1/4 inch wide and the width of the face of your phone. You will see a very small silver looking device right in the center just below that cover. Take a Q tip and gently remove any debris that are covering the face of that component. That should solve the problem. If it does not, the mic can be replaced.

    There is a cellphone repair store in my area called RETECH.They do wonders with cell phone repairs. Your local cell provider will pass off many easily resolved problems as a phone replacement necessity.
  18. shanook
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    shanook New Member

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    I have a droid 4. I only see one microphone on here.

    Anyways, I really think it's the software. Stock updated jelly bean. I have a problem with my speaker, texts not being sent, and my emails aren't coming in unless I manually refresh it. And it automatically takes screenshots of my lock screen. I've checked all the settings. This phone is all buggy. I've done 2 hard resets on it.

    Does anyone think rooting it would help?
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