When Verizon replace a malfunction phone, is the replacement a used phone?

Discussion in 'Android General Discussions' started by knighthonor, Jun 15, 2011.

  1. knighthonor

    knighthonor Member

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    Hi I been having many issues with my new Droid x replacement phone that I got from Verizon because my old dx was stuck in a crash loop. I was wondering is it possible that my new phone was used / previously owned.

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  2. DROID11

    DROID11 Member

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    typically they're refurbished (certified like new replacement aka CLNR) or certified pre owned (CPO)

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  3. knighthonor

    knighthonor Member

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    Thanks for the quick reply. I received a text from Verizon saying they received my old phone I sent to them. Is it possible to get it back in exchange for the new phone they sent?

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  4. DROID11

    DROID11 Member

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    Not usually. Once they receive the turn in phone they check for damages to make sure it wasn't falsely claimed via the warranty then they probably send it out to be refurbished.

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  5. knighthonor

    knighthonor Member

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    Crap :/

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  6. Detonation

    Detonation Member

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    You won't be able to get your old phone back, but if you are unhappy with your replacement, tell them why and ask for another.
     
  7. takeshi

    takeshi Silver Member

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    Always a refurb unless it's too new for refurbs to be in stock.
     
  8. stpitcher

    stpitcher New Member

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    I recently got a replacement phone. My original had developed problems with the touch screen.

    The new one is (presumably) refurbished. Its been fine. Two weeks now, and I've noticed no problem at all.

    - stp
     
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