Ok guys this is my first post and im new to the forum so I will try not to cause much headache with this question. To make a long story short, today over the phone a Verizon wireless representative told me he would allow me to do an early upgrade on my contract so that I can get the droidx and get away from my droid2 as a compensation due to a two hour long tech call in which he provided me with a lot of information which he and I both found out wasn't true after he spoke to his supervisor. He would have went ahead and ordered my droidx on the spot and had it overnighted to me, but was waiting on another order/shipment I had made to process and said he couldn't run the both at one time. I had to get ready and go to work so he gave me his Verizon email address, first and last name, and said after I get a confirmation email about the first order to call and renew my contract and ask for my droidx to be overnighted as soon as possible. About 2 hours after speaking with him I received my confirmation email, and proceeded to call and do what he intructed me to do. Once I start speaking with a different rep she says "im sorry to be the bearer of bad news, but you aren't eligible and there's nothing I can do about it". I did send him an email explaining that the most recent rep I spoke with wouldn't/couldn't help me with the compensation he "granted" me, and that was 4 hours ago, and I haven't heard a word from the guy. He even told me he would call me back or text me as soon as the first order was complete to get the ball rolling on the renew deal for my droidx, and still no word at all. My question to anyone reading this is if this guys completely lied to me, or just gave me a shovel full of crap to make me happy until he got me off the phone, is there anything I can do to make him or big red hold up on their end of this? Im sure the call was recorded so there's the only reference I need, right? Any help or suggestions would be greatly appreciated and thanks for your time. Jay p.s sorry for the the wrong use of invent in the title, I definitely meant to say event.