I went in today because I have a dead pixel on my screen. The tech lady swore that there was no dead pixel and that she couldn't see it. I pointed to it and she said nope. (Mind you, she wears glasses) I told her not only was that the problem, my phone is super laggy. (by the way i've tried all the advice on the forum and my phone is not rooted) The dead pixel really bothers me and she said.. "Wellllllllll, you can pay $80 deductible and you can get a refurbished one but you wont have a phone for a day." "Your already over your 30 days so I can't do anything about your dead pixel that I can't see." I was so mad about her attitude and her lack of help. I couldn't stay any longer and left. It just doesn't sound right... I also have insurance covered on my phone and warranties should last up to a year! Can someone give me any advice? or confirm that I can't get a brand new phone? I don't want to pay $80 deductible for a ****in refurbished phone! My brand new phone shouldn't have come with a dead pixel on the screen and that's all of a sudden my fault and I have to pay for it when I'm already paying for insurance every month? Geeze.