What is wrong with verizon techs?

Discussion in 'Android General Discussions' started by diordroid, May 25, 2010.

  1. diordroid

    diordroid New Member

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    I went in today because I have a dead pixel on my screen. The tech lady swore that there was no dead pixel and that she couldn't see it. I pointed to it and she said nope. (Mind you, she wears glasses) I told her not only was that the problem, my phone is super laggy.

    (by the way i've tried all the advice on the forum and my phone is not rooted)

    The dead pixel really bothers me and she said..

    "Wellllllllll, you can pay $80 deductible and you can get a refurbished one but you wont have a phone for a day."

    "Your already over your 30 days so I can't do anything about your dead pixel that I can't see."

    I was so mad about her attitude and her lack of help. I couldn't stay any longer and left.

    It just doesn't sound right... I also have insurance covered on my phone and warranties should last up to a year!

    Can someone give me any advice? or confirm that I can't get a brand new phone? I don't want to pay $80 deductible for a ****in refurbished phone! My brand new phone shouldn't have come with a dead pixel on the screen and that's all of a sudden my fault and I have to pay for it when I'm already paying for insurance every month? Geeze.
     
  2. TheMayor

    TheMayor Member

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    I have always had better luck with calling verizon support. I hate dealing with those people who think they know everything in person. Call verizons 1 800 number, find it on their website under contact support or something. Since it is past the 30 days you will have to pay for a replacement but if you have insurance I think its $50. They will send a phone in the mail, including 16 gig sd card. All you have to do is replace your phone in the box they sent the replacement in. Keep the extra sd card. So far I have gotten 3 16 gig sd cards.
     
  3. Droids

    Droids Member

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    Pretty sure there is at least one dead pixel checking app on the market. I used it when I first got the Droid to check it out, same as I do when buying a new LCD monitor. And I'm pretty sure this falls under the one year manufacturer's warranty, you shouldn't need to use your insurance. I would get the app and then go to a different store, you'll likely get a different response. But that doesn't mean you'll get a brand new phone if you're outside the 30 day period.
     
  4. diordroid

    diordroid New Member

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    oh man thanks guys! I hate dealing with these rude retards. HOW did they get that job?! it's so frustrating.

    Themayor, hahaha wow thats sweet 3 sd cards! Im excited for you! I'm gonna have to try that

    Droids, thanks for the info! I'll look for that app. I'm in Pasadena, Ca and the one i went to is the only store they have in that area or else i'm gonna have to drive far and waste my gas :(

    Replacement phones aren't bad right? they're pretty much brand new phones?

    I've just seen a lot of my friends with tmobile getting replacement phones and getting even bigger problems with it and i'm scared that will happen to me.
     
  5. diordroid

    diordroid New Member

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    droid - i did a quick search, found the app and downloaded it. I sure do have a dead pixel and it shows with the black background. THANKS!
     
  6. Droids

    Droids Member

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    There is a difference between a stuck pixel and a dead pixel and in some case witha LCD moniotr you couls unstick the pixel, I doubt that can be done on a Droid, so don't even bring that up. Just state it's a dead pixel and should be replaced under the manufacturer's warranty. ( I could swear I even read that somewhere, that dead pixels are covered under Moto's warranty, but don't have a link).

    Refurb phones are 50/50, some are perfect like new and others have issues that didn't get fixed when returned. If you get a refurb that isn't "like new" then just call and politely complain that it isn't acceptable and you'll get another.

    You'll likely have a good outcome to this, Let us know.
     
  7. takeshi

    takeshi Silver Member

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    Every carrier has bad reps (and good reps). It's nothing unique to Verizon.

    Again, not unique to Verizon. On any carrier you're getting a refurb if you're past 30 days. The only exception would be on brand new devices where refurbs aren't available yet.

    Depends on the specific replacement. Some are good, some are not.
     
    #7 takeshi, May 26, 2010
    Last edited: May 26, 2010
  8. Fox100

    Fox100 New Member

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    theres 4 verizon stores close to me 2 at the same mall so when i need a replacement and they dont want to give me one i just try the next store ussually with a different excuse
     
  9. Dave12308

    Dave12308 Silver Member

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    In most cases, a solitary dead/stuck pixel is not cause for warranty replacement, most manufacturers have a certain number that must be present in order for the device/screen to be replaced.
     
  10. dolpns13

    dolpns13 Member

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    Why should it matter if its past the 30 days? There is still the 1 year warranty
     
  11. dlwhtrose

    dlwhtrose Super Moderator
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    How long you have had the Droid should not matter unless you are close to a year. None of us are close yet since the Droid was not released until Nov 6, 2009. Therefore, your Droid is covered under the 1 year manufacturer's warranty. I would call Verizon's customer service, get to tech support and they will send you a "like new" replacement. Yes it is a refurbished phone and there is a 50/50 chance you may have problems with it but they will replace it if necessary. If you choose to use your insurance the deductible for "advanced" phones ie Droids is $89.00. I believe they try to send you a new one and if they do not have any then they send you a refurb.

    Hope this helps you.
     
  12. o0HERO0o

    o0HERO0o Member

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    I am a VZW employee and the 30 days is for a policy in place called 30 day DOA - if your phone has any manufacturer issue within that 30 days it is considered DOA and they replace it with a brand new one. In the case of it being past the 30 days VZW will swap it with a phone sent to us by the manufacturer to cover the one year warranty.
     
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