Verizon (here in Raleigh, NC) offered a class on beginner operation of the Droid. It was about 2 hours long. In the first hour, they described the general operation of the Droid phone. There were about 50 of us there. For the second half they broke us up into groups by the kind of phone we owned. The Verizon people helped us one-on-one with questions. It was free and very helpful.