Weird problem with video, sound, and microphone.

Discussion in 'Android Tech Support' started by JakeLW, Dec 2, 2015.

  1. JakeLW

    JakeLW New Member

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    Hello!

    I have a weird problem with my Note 4. So out of nowhere the sound on my phone stopped working. So I checked my headphones and they don't work either. Sound from phone calls doesn't work, and my mic doesn't work. I then checked if I connected to a bluetooth speaker, and that doesn't even work.. Weird.

    I also can't play any videos from anywhere. I can't view youtube videos (get the error, "There was a problem while playing, Touch to retry") I can't even view snapchat videos, just shows a black screen.

    I've already factory reset the phone, tried plugging in headphones and removing. I started phone in recovery mode and cleared cache. Cleared cache from various apps. So I don't know what else to do.

    I also purchased my phone through eBay a little under a year ago, so I'm not sure if I would have any warranty if this was a hardware issue.

    If anyone can help that would be great.
    Thanks,
    Jake
     
  2. Jeffrey

    Jeffrey Premium Member
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    Welcome to the Forum @JakeLW. based on your post, sounds like a hardware issue to me.
    I would check with the ebay seller for any warranty, but I wouldn't count on it. Let us know how you make out with this issue...
     
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  3. Jonny Kansas

    Jonny Kansas Administrator
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    Have to agree with Jeffrey. Either it's a hardware issue, or a serious software issue where the video codec is completely missing or something. Since root is darn near impossible on that phone, I would assume that that kind of software issue is pretty much not possible as well though, so I'd lean towards hardware for sure.
     
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  4. Miller6386

    Miller6386 Developer
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    Not that its really needed but I have to back up everything said above. So long as you did complete the FDR properly.
     
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