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WEBTOP Issue

Discussion in 'Droid RAZR Support' started by 1lowranger, Mar 25, 2012.

  1. 1lowranger
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    1lowranger New Member

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    My issue is When connecting to Webtop with the adapter and an hdmi cable I am getting webtop to display on my monitor properly but the phone does not give me the track pad or soft keyboard on its screen it just stays black. This wouldnt be an issue if you were using a lapdock because it has those features built in. I have also noticed that if i connect the smart controller the controller works properly. I have the motorola keyboard i plan on testing soon but i asume it will work since bluetooth works with the smart controler. This seems to have been introduced on phones activated since the last update. I first noticed it when my brother got his phone last week his would connect but with no controlls. (on a side note i had to waranty my phone on the same day he got his, because the store assumed my phone had a bad hdmi port. The Hdmi would ramdomly cut out, this was a compltetly separate issue and turned out to be the cable. Subsquently i sent the refurb replacement back and kept my orriginal because the new device had the control issue and my current phone did not. ) My orriginal phone has since been Factory data reset because my email quit rconizing my passwords and would not allow me to update them or delete the accounts. After the reset the phone boot with the xt912 update instead of the software it shipped with and the webtop control issue had been introduced. According to Verizion and Motorla they have never seen my issue but i have confirmed it on 3 devices. Webtop has worked properly on my device with the current update before. the only difference in my phone and the other two is when it worked properly the phone was activated and up dated as the updates were released. The other two booted wit the xt912 update and had the problem from the begining. Any insight or help would be greatly appreciated.
  2. bclipscomb
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    bclipscomb New Member

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    If I am reading your post correctly mine is doing the same thing. My webtop worked perfectly through my hd dock a few weeks ago and now my screen goes blank when I select weptop form the dock types. I have contacted vw twice, once I was told that this is a known problem and the second time I was told that they had never heard of this problem. Both times they referred me to Motorola. I contacted Motorola and their customer service stinks. No troubleshooting and no questions, they just said that they would send me a new hd dock to try. That was Monday of last week and I have not received it yet. Like I said Motorola customer service was one of the worst I have ever had to deal with. I do not think the new hd dock will fix the problems, because I have seen some other post about similar problems. Let me know if you find anything out.
  3. mgrantdenver
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    mgrantdenver New Member

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    same problem

    I only have the webtop adapter, and have never gotten it to work with my new Razr Maxx. I'm very upset about this, and want to know where to go to either get my money back or get it TO WORK!!!
  4. 1lowranger
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    1lowranger New Member

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    I've been talking to motorola about this unfortunatley they cant figure anything out. The have offered to do a warranty repair on my phone but im not convinced they can fix it without formating my phone, if i send it too them. i really think this is an issure that is going to require a bigger fix than just my phone. it seems to effect every razr and razr maxx that has been FDR or activated since the latest up date.
  5. 1lowranger
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    1lowranger New Member

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  6. onetimeuse
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    onetimeuse New Member

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    In case others are looking for a potential solution - I have a Droid Razr MAXX and purchased the HD Dock. When I first connected my phone to the dock, I did not see Webtop mode as a dock option. What I have to do:
    • Start with your phone un-docked.
    • Use an HDMI cable to connect your dock to a TV or monitor.
    • Use the USB plugs to connect a keyboard and mouse to the dock.
    • Now dock your phone.
    When I connect everything to my dock first, and then dock my phone, I get the Webtop option.

    Hope this helps others.
  7. David Reed
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    David Reed New Member

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    There does not seem to be any recent posts in this thread. I had a droid x that I used in the HD dock. However they had to replace my phone when they pushed out an update earlier this year. Obviously the razor they gave me is not physically built to fit in that Dock. Just yesterday it occurred to me that the connectors are physically similar even though located on top rather than on the side. So I put it in the doc and tried to use it. The connectors do line up and do connect.

    However the web top application will not function correctly. I am using a Logitech Wireless keyboard and mouse. As someone else mentioned, I had learned before, with the Droid X, to connect everything before putting the phone in the dock. When the phone comes up and gives me the list of docking options, and I select either webtop or mirror, then I get a blank screen if I select mirror, or if I select webtop, it gives me the intro welcome screen and the option to start. When I click on Start, the screen goes dark and I'm unable to use it.

    Is this the latest information? This is a known problem with no fix??
  8. David Reed
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    David Reed New Member

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    I forgot to mention, if I disconnect the power adapter from the dock, the Razr will display on the screen. Of course, I have no control, because the Bluetooth adapter requires the power.

    This is like simply connecting the HDMI cable directly to the phone and using the touchscreen on the face of the phone to operate it.

    It does not give me the advantages of using the mouse and keyboard and using this phone like a computer.
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