Was this illegal of Motorola?

Discussion in 'Droid RAZR' started by djackson22, Oct 4, 2012.

  1. djackson22
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    djackson22 New Member

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    Hey guys,

    I sent in my phone to Motorola because I broke the screen but everything else was fine on it.
    It took them a really long time to get back to me about it and i had to make several calls but I got the replacement phone this monday and there was a letter stating that they sent me a replacement device instead because it was taking too long to fix my phone?
    When I turned on the phone, it had a bunch of stuff already on it like apps, texts, phone numbers, pictures, etc.
    It was a bunch of personal stuff from the last person who had the phone! The phone itself resets every 3 minutes.
    Is the fact that Motorola sent me a defective phone with somebody's personal information in it illegal?
  2. ndtaylor77
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    ndtaylor77 New Member

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    I don't know if it is illegal, but it is definitely careless. It certainly doesn't surprise me since it is Motorola.
  3. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    Welcome to the droid forums...
    Call moto and let them know the situation.. if you didn't factory reset your device before you sent it, then your info is at risk as well. .

    I'd be getting on the phone..
  4. tgyberg
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    tgyberg Well-Known Member

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    Be sure to post any interesting pics before you send that phone back :p
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  5. djackson22
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    djackson22 New Member

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    Uhhhh I don't want to post a picture of it but all of the links under the most visited section are porn. Pages and pages of porn.
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  6. tgyberg
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    tgyberg Well-Known Member

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    Wow, hope you are wearing rubber gloves! :D
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  7. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    Lol... smart phones... mobile porn access for most people. Lol. :rolleyes: do a factory data reset on the phone and it will be gone...it might also clear up the issue you're having.
  8. FoxKat
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    FoxKat DF Super Moderator Staff Member Premium Member

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    Hey, that's my...um...nevermind. :icon_ devil:
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  9. tjk629
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    tjk629 New Member

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    They should be factory restarting the phones before sending them out as replacements. Is it illegal? Probably not.
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  10. liftedplane
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    liftedplane Well-Known Member

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    Any pictures of my gir.... Um... Do a factory reset. :p

    Sent from my frozenly delicious bionic.
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  11. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    Wait. Does it have a scratch on the back.. right over the m??

    :D. Bahhahaahahaha lol. Jk
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  12. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    They tell you to do a factory reset before sending in your device...

    Perhaps moto felt you were.... um... needing something to take your mind off the phone? Roflol
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  13. tgyberg
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    tgyberg Well-Known Member

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    Yea and boiling them apparently!
  14. joshxdroid
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    joshxdroid New Member

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    I bought a phone off Ebay with a cracked screen and the guy had left 3 videos of him and his wife......ya know, as well as nude pictures of the wife. I'm guessing she's be pretty p.o.'d if she knew she was floating around the phone repair circuit for all Android nerds to enjoy
  15. TisMyDroid
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    TisMyDroid New Member

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    Chances are if they didn't do a fdr then they sent you a phone they never repaired... because that is one of the first things they would do to repair it. I would definitely call Motorola.
  16. jim8el
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    jim8el New Member

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    I sent my X2 to Verizon for warranty replacement. The phone they sent back wouldn't activate. When i called they said the reason was that the phone was stolen. they didn't have any more. Lol. That's how i got my RAZR.
  17. TheJester34
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    TheJester34 New Member

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    ...pics? lol. Kind of crazy they'd send a phone out like that
  18. joshxdroid
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    joshxdroid New Member

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    Haha, I'm guessing that's gonna get me in big trouble with the mods. Yeah kinda surprised me too. Got a good laugh out of it though.
  19. xxwabbit
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    xxwabbit Member

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    Hmm.. Like new replacement? Geeze Motorola..
  20. yaterml
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    yaterml New Member

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    Motorola has been in trouble for this before. They were sending out old zoom tablets without wiping the information. They are supposed to as part of their "referb" process are supposed to flash the latest firmware and wipe everything as well. I got a Bionic from Verizon that was A) rooted, B) running a windows ROM, C) had his PayPal, Google Wallet, and other financial information on it and D) a lot of really risqué contacts on it.