warranty question

Discussion in 'Android Tech Support' started by Slingky, Apr 7, 2010.

  1. Slingky
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    Slingky New Member

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    I'm not sure if this topic fits here, please any mods helpp me move it to the appropriate forum if not.

    since the first week I got my droid, the charge usb port has been loose, didn't think it was a big deal but I tried to connect my car charger today and its completely loose, not staying in, just falls out without clicking. my phone is rooted, I saved my backup file before I rooted it. if I want to replace under warranty it I probably need to go back to stock correct? if I go back to stock, will they be able to tell my phone was rooted?
  2. mwhartman
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    mwhartman Super Moderator/RS Premium Member

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    if you return your phone you WILL need to be stock. I doubt the CS at the VZW store will have the time to investigate but is they do your return to stock should handle.

    Mike
  3. 928Droid
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    928Droid Premium Member Theme Developer Premium Member

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    SlingKy,

    Moving this to the Rescue Squad area, I think you will get better help with your issue there. The BlackDroid ROM area is for BlackDroid ROM specific help only.

    Jonny, or any of the RS guys, if you see this, please show him just how good the DF Rescue Squad really is :)

    Thanks!
    Last edited: Apr 7, 2010
  4. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    If it is a hardware issue just take it back and you should be fine.
  5. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    We got it thanks
  6. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    i will help u get back to stock are you running ud under rom manager
  7. 928Droid
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    928Droid Premium Member Theme Developer Premium Member

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    COOL, you guys in the RS are TOPS!! Wish you were around when I first got a Droid :)

    THANKS!!
  8. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    To slinky. I just need to know what rom you are running and we will get you all set to take that back to vzw
  9. goingcrazzy
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    goingcrazzy New Member

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    verizon in store tecs do not have the ability to flash or eaven look at the rom so as long as you are not rooted and have no .zip files and the lost dir is clean they are clueless:icon_ banana:

    i will also say that if you have forced the 2.1 ota update and need to return the phone make sure that you get rid of that .zip file as the ota update left no traces that i can find after the install and reboot
    Last edited: Apr 7, 2010
  10. Slingky
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    Slingky New Member

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    thank you guys for offering to help, im actually unable to do it right now as I am posting from class (lol) but I will post when I am available asap! sorry if this seems rude, im very grateful for this droid community!
    Last edited: Apr 7, 2010
  11. korp
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    korp New Member

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    Remember ... restoring an older backup does not make it unrooted. There are a couple simple steps that will set it back to stock .... if you get a new device everything on the phone (except google account stuff and your sdcard stuff) will not be there. When I took mine in, I made sure to delete any apps that require root just to be safe.
  12. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    We are here to help you when you are ready. I will put this thread on alert so that when you are ready we will be able to help you.