Warranty Exchange Questions

Discussion in 'Android General Discussions' started by elpantalla, Aug 4, 2011.

  1. elpantalla

    elpantalla New Member

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    Hi,

    I currently have a Droid 2 Global, and I've had it for about 6 months. It's been messing up a lot lately. To put it succinctly, it restarts by itself and I have problems receiving texts. I'm thinking about calling verizon to get a replacement, but the problem is I don't really want another Droid 2 Global. Is there any way they would consider sending me a replacement HTC Trophy instead? (It retails for less anyway) Or would I be stuck with another D2G?

    Also, I've heard about changes to their like new replacement policy. My phone has some slight blemishes on the casing around the screen (from being in my pockets with coins and stuff) but the screen is flawless. Has anyone here actually gotten charged the 299 fee for damage?

    Thanks
     
  2. elpantalla

    elpantalla New Member

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    Anybody?

    Sent from my DROID2 GLOBAL using DroidForums
     
  3. Hawaiian Princess

    Hawaiian Princess Moderator

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    I can tell u that they would exchange for same type of device, unless they don't have one in stock they may replace it for a D2. Is it just receiving texts? Have u rooted and running any custom ROMs?
     
  4. elpantalla

    elpantalla New Member

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    I am rooted but I am not running any custom Roms. I was for awhile, but I switched back to stock.

    Sent from my DROID2 GLOBAL using DroidForums
     
  5. elpantalla

    elpantalla New Member

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    And yes I have issues receiving texts sometimes. No idea why.

    Sent from my DROID2 GLOBAL using DroidForums
     
  6. Hawaiian Princess

    Hawaiian Princess Moderator

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    And u factory reset? If not, since ur back to full stock take it vzw to have the tech look at it. Out of curiosity, how can u tell its text issues?
     
  7. elpantalla

    elpantalla New Member

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    Well when I'm expecting replies to my texts and I'm not getting them, I restart my phone. More often than not, I get a flood of texts after I restart.

    Sent from my DROID2 GLOBAL using DroidForums
     
  8. takeshi

    takeshi Silver Member

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    As always (see all the other threads asking the same question), what you get depends on stock. They replace with the same device unless there are none in stock. If there are none in stock they use a similar (their definition, not yours) device.

    Warranty is not an upgrade program. If you want a different device then you need to buy one. Abuse of warranty and insurance is precisely why they're reluctant to do this.
     
  9. elpantalla

    elpantalla New Member

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    You say that as if they're doing me some kind of favor. I pay a bunch of money every month (and I have a total warranty), and when my phone doesn't work the way it's supposed to, I don't even get a new phone. I get a refurbished one (which we all know usually suck).

    The problem with technology these days is nothing's built to last. It's ridiculous.

    Verizon is so lame.
     
    #9 elpantalla, Aug 5, 2011
    Last edited: Aug 5, 2011
  10. vatothe0

    vatothe0 Member

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    Contact the company that made the phone then.

    Sent from my DROIDX
     
  11. elpantalla

    elpantalla New Member

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    Has anybody had good luck dealing directly with motorola?
     
  12. UrbanBounca

    UrbanBounca Rescue Squad
    Staff Member Rescue Squad Premium Member

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    Why would they give you a new phone in exchange for a used one?

    Yes, but expect to be without your phone for 4-6 weeks.
     
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