Vzw tech support hiring?

Discussion in 'Off Topic Forum' started by random190user44, Apr 18, 2011.

  1. random190user44

    random190user44 Member

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    How much do they pay their tech support? Because I'm far more knowledge than every single tech support person I've talked to.

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  2. RW-1

    RW-1 Silver Member

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    They don't.

    Support techs are by outside contractor, and they don't pay well.
     
  3. hemorrdroid

    hemorrdroid Member

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    Hence the quality.
     
  4. 13th angel

    13th angel Developer Developer

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    That and they dont know anything. They just read off scripts written by level 2 and 3 techs.
     
  5. garrett

    garrett Silver Member Theme Developer Developer

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    where did you get this information?

    There are three call centers here in the Tampa Florida area and all three of them have tech support departments they all are direct verizon wireless employee's. These are some of the best trained people at verizon to be in tech support there is 18 weeks of training half of which is device training. I know all this because i have several friends in tech support for verizon wireless and my fiancee used to be an assistant store manager at a verizon wireless corporate store.. I interviewed with them for a second job while the fishing season was slow. Ill agree they don't pay worth a crap, they only offered me 16.50 an hour which i refused since that would be a waste of my time.
     
  6. 13th angel

    13th angel Developer Developer

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    Thats level 2 techs. I have a friend that works in one of those. The techs that you get when you call are outsourced, thats been common knowledge for a while now.
     
  7. jstafford1

    jstafford1 DF Super Moderator Rescue Squad

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    In one of my previous classes there was a tech department manager that told me he often refers people to the RS here because we give better support than they do.

    sent from somewhere...
     
  8. 13th angel

    13th angel Developer Developer

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    I give better support than they do and I've only had a smart phone for 3 months.... kinda sad.

    Granted, i dove in head first and learned all i can but still...
     
  9. random190user44

    random190user44 Member

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    16.50 per hour? Ill take it...

    Sent from my DROID2 using DroidForums
     
  10. garrett

    garrett Silver Member Theme Developer Developer

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    if i remember correctly the entry level positions start around 14.50 then go up from there depending on wireless/computer experience.
     
  11. UrbanBounca

    UrbanBounca Rescue Squad Staff Member Rescue Squad Premium Member

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    $16.50 is actually well above the industry average. When I quit technical support with a local carrier, I was only making $13.52 after five years.
     
  12. RW-1

    RW-1 Silver Member

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    They can't afford me ... :) Guess I'll stick to LAN administration, or flying heli's, or both hehehe.
     
  13. random190user44

    random190user44 Member

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    I'm a freshman in college, making 8.25 per hour, id go apply but there are no call centers anywhere near my area....this sucks.

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  14. Droid DOES!!

    Droid DOES!! What iDoesn't Theme Developer Premium Member

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    Correct. The ones in the corporate stores are usually Flextronics, not VZW employees.

    This thread has been Thunder struck!
     
  15. Vulcan1600

    Vulcan1600 DF Super Moderator Staff Member Premium Member

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    I love the misinformation people post as fact when they really have no idea, and people read it as fact.

    To the person who said when you call in for tech support that they are outsourced, that's not true. The call center I worked in had a full floor that was dedicated tech support that are VZW employees. You don't get hired into tech support entry level with VZW either in the corporate call center environment. You are promoted into that job. In other words, you do your time answering all calls, activating a phone, swapping phones around on the lines, billing inquiries, etc. and you then apply for the tech jobs when they come up.

    If you're talking about the in-store techs, yes, like DroidDOES said, they're usually Flextronics employees - not corporate VZW techs.
     
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