VZW Rep/General Account Questions only.

Return Policy Questions

I just got the Droid Charge, but I'm not exactly satisfied with it. Its fast and its nice, though there are screen issues. I returned my first one and got a second because the screen had a green tint (even compared to other Charge's in the store), and the first and my current Charge have weird lines that appear when locking and unlocking and I have had my phone's sound completely stop twice now, only way to get it back is a reboot.

I am having my Original Droid repaired soon (hopefully before my 14 day return policy expires) and my question is... is it possible to not have to pay a restocking fee for a phone I am finding to be defective?

I would like to just have my Droid repaired and hold out for either the SII or the Bionic. If I return it anyways and pay the restocking fee, do I get my upgrade back?

 

You have to pay a restocking fee.

You get your upgrade back if you return the phone.

 

http://www.vzw.com/datacalculator

 

Even if I am having hardware issues that would bring me to exchange for a new device?

Sent from my SCH-I510 using DroidForums

 

Returns due a documented defect exempt you from the restocking fee. Call tech support before returning the phone.

Sent from my DROIDX

 

will this micro sd card work for my droid pro?
Newegg.com - ADATA 32GB Class 4 Micro SDHC Flash Card with Adapter Model AUSDH32GCL4-RA1

 

Hi Ionide,

If returning a phone within 14 days that is defective, and it is being returned for the same model device, there is no re-stocking fee charged.

If, however, the phone is returned for a different model (even the same model but in a different color), the $35.00 re-stocking fee is charged.

I hope this information is helpful. Have a good day!

^CB
VZW Support
follow us on Twitter @VZWSupport

 

I didn't see an answer to this anywhere. I am in the same boat. I have 2 LG Envy 3 that I put the unlimited data plan on before the cutoff knowing that I would be upgrading 1 to a droid and 1 to an iphone. Well I am know ready to upgrade and when I do it online it tells me I have to pick a new tiered data plan. Is this something I will have to do at the store in order to keepmy unlimited data?

Thanks for any help..

 

Not available. If you dont have unlimited smartphone data you aren't grandfathred in.

 

Unlimited Smartphone data plans and unlimited "feature phone" data plans aren't the same. You had to be on a Smartphone data plan (and on a Smart phone) to be grandfathered in on a Smartphone data plan. You are grandfathered in on a "feature phone" data plan. If you want a Smartphone now (Android, iPhone, etc..) you will have to move to a Smartphone data plan, which unfortunately is now only offered in tiered configurations.

 

Thanks for the help. Guess I can shop around for other providers now as well. Have been really happy with Verizon for many years but I specifically asked when I called to add the data plan and they said it would be no problem.

 

I have Motorola Droid 1 that I pay $29.99 a month for unlimited usage (1/2 through the month I've used over 3.5 gigs so far). I went to the Verizonwireless online store to upgrade to the Thunderbolt. It says my current data plan is not compatible with the Thunderbolt, and I have to change. This makes no sense since both are smart phones, both using the same data.

What do I have to do to make sure I never loose my $29.99 UNLIMITED DATA plan?

Now going back, it seems I have to change plans if moving from 3G to 4G. Is the the deal?