VZW Rep/General Account Questions only.

Discussion in 'General Discussions' started by tylonal, Jan 24, 2010.

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  1. chabuku

    chabuku Member

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    Return Policy Questions

    I just got the Droid Charge, but I'm not exactly satisfied with it. Its fast and its nice, though there are screen issues. I returned my first one and got a second because the screen had a green tint (even compared to other Charge's in the store), and the first and my current Charge have weird lines that appear when locking and unlocking and I have had my phone's sound completely stop twice now, only way to get it back is a reboot.

    I am having my Original Droid repaired soon (hopefully before my 14 day return policy expires) and my question is... is it possible to not have to pay a restocking fee for a phone I am finding to be defective?

    I would like to just have my Droid repaired and hold out for either the SII or the Bionic. If I return it anyways and pay the restocking fee, do I get my upgrade back?
     
  2. ionide

    ionide Member

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    You have to pay a restocking fee.

    You get your upgrade back if you return the phone.
     
  3. ionide

    ionide Member

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    http://www.vzw.com/datacalculator
     
  4. chabuku

    chabuku Member

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    Even if I am having hardware issues that would bring me to exchange for a new device?

    Sent from my SCH-I510 using DroidForums
     
  5. vatothe0

    vatothe0 Member

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    Returns due a documented defect exempt you from the restocking fee. Call tech support before returning the phone.

    Sent from my DROIDX
     
  6. CGRLW

    CGRLW New Member

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  7. VZW_CS

    VZW_CS Member

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    Hi Ionide,

    If returning a phone within 14 days that is defective, and it is being returned for the same model device, there is no re-stocking fee charged.

    If, however, the phone is returned for a different model (even the same model but in a different color), the $35.00 re-stocking fee is charged.

    I hope this information is helpful. Have a good day!

    ^CB
    VZW Support
    follow us on Twitter @VZWSupport
     
  8. munchjim

    munchjim New Member

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    I didn't see an answer to this anywhere. I am in the same boat. I have 2 LG Envy 3 that I put the unlimited data plan on before the cutoff knowing that I would be upgrading 1 to a droid and 1 to an iphone. Well I am know ready to upgrade and when I do it online it tells me I have to pick a new tiered data plan. Is this something I will have to do at the store in order to keepmy unlimited data?

    Thanks for any help..

     
  9. vatothe0

    vatothe0 Member

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    Not available. If you dont have unlimited smartphone data you aren't grandfathred in.
     
  10. tcrews

    tcrews Premium Member
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    Unlimited Smartphone data plans and unlimited "feature phone" data plans aren't the same. You had to be on a Smartphone data plan (and on a Smart phone) to be grandfathered in on a Smartphone data plan. You are grandfathered in on a "feature phone" data plan. If you want a Smartphone now (Android, iPhone, etc..) you will have to move to a Smartphone data plan, which unfortunately is now only offered in tiered configurations.
     
  11. munchjim

    munchjim New Member

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    Thanks for the help. Guess I can shop around for other providers now as well. Have been really happy with Verizon for many years but I specifically asked when I called to add the data plan and they said it would be no problem.

     
  12. FATRAY

    FATRAY New Member

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    I have Motorola Droid 1 that I pay $29.99 a month for unlimited usage (1/2 through the month I've used over 3.5 gigs so far). I went to the Verizonwireless online store to upgrade to the Thunderbolt. It says my current data plan is not compatible with the Thunderbolt, and I have to change. This makes no sense since both are smart phones, both using the same data.

    What do I have to do to make sure I never loose my $29.99 UNLIMITED DATA plan?

    Now going back, it seems I have to change plans if moving from 3G to 4G. Is the the deal?
     
    #1164 FATRAY, Aug 27, 2011
    Last edited: Aug 27, 2011
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