VZW Rep/General Account Questions only.

Discussion in 'General Discussions' started by tylonal, Jan 24, 2010.

  1. CMarieG32

    CMarieG32 New Member

    Joined:
    Jan 19, 2011
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    I bought a Droid Eris when I renewed my contract at the end of last year. Since then I have had to return my phone because of defects and am now on my third one. This one is also causing serious problems when I am trying to text and answer calls (freezing, screen moving on its own, trackball not working). I took it back and said that I am sick of having to replace it with the same model and I wanted a different one because, quite frankly, I don't believe I have gotten what I paid for with all the defects and frustrations I've experienced. I need the features of the smartphone for one of my jobs, but I was told that I could only get a different model smartphone if I purchased a refurbished one at a "discounted" price, which didn't seem all that discounted to me at all. I was then offered again, a new Droid Eris with the 90 day warranty. Well, my luck, day 91 will come and then my phone will begin to malfunction before I can renew my contract in October. According to both the store rep and the customer service rep at the 800 number, I would just have to deal with it or, they asked "do you have a back up phone?" So, that's Verizon's quality care for their customers? "Welcome to Verizon Wireless, we hope you brought a backup." Verizon has really pushed me so far on this that I don't think I want to renew my contract. That is the part that gets me. If my phone DOES screw up and I have to deal with it until October which is the soonest I can renew my contract. Well, if I don't want to renew because of the lack of professional service, I will not have to "deal" till October, but rather until February unless I suffer the the expensive contract termination fee. I would even take a refurbished smartphone, other than the Eris, if they didn't charge me an obscene amount for it. I am extremely disappointed in Verizion. My cousin, who was eligible for a new phone once, had a problem with her phone but just wanted it fixed. Without question, she was upgraded free of charge to a better phone...and she didn't have a warranty, she didn't need to pay anything, she hadn't had to return a product several times that was known to be defective...they just gave it to her. I don't understand why, when I clearly have grounds to be upset, they refuse to accommodate me with just another model phone. Is there ANYONE else from Verizon I can contact who would be willing to work with me on this? Anyone here have a similar problem? I don't want to sound like a complainer but I've never had such a problem like this before and its completely aggrivating, especially when I have a project for a job that requires constant communication and they refuse to guarantee me a phone that will actually work.
     
  2. vatothe0

    vatothe0 Member

    Joined:
    Dec 9, 2009
    Messages:
    611
    Likes Received:
    6
    Trophy Points:
    18
    Ratings:
    +6
    Verizon is facilitating the manufacturer warranty. If you aren't satisfied with that, you can contact HTC on your own.

    Sent from my DROIDX
     
  3. jasonppp

    jasonppp Premium Member
    Premium Member Developer

    Joined:
    May 27, 2010
    Messages:
    959
    Likes Received:
    1
    Trophy Points:
    18
    Ratings:
    +2
    why is vzw getting rid of the every two plan? us cellular is promoting anytime upgrade unsure about other companies so nothing to refer to.
     
  4. crackedvenom

    crackedvenom Member

    Joined:
    Apr 10, 2010
    Messages:
    712
    Likes Received:
    0
    Trophy Points:
    16
    Ratings:
    +0
    Yeah, they have good reception around here and a ton of people use them. They dont have any good phones though. I think they have a few android phones now but i mean, its not going to be worth upgrading all the time when they dont get that many great phones. Correct me if im wrong, i havent been on their site or to a us cell store in awhile. Last time i was there, i looked at the phones and laughed. My mom went there to get a replacement and i just busted out my Droid while they were doing their crap.
     
  5. jasonppp

    jasonppp Premium Member
    Premium Member Developer

    Joined:
    May 27, 2010
    Messages:
    959
    Likes Received:
    1
    Trophy Points:
    18
    Ratings:
    +2
    dont get it wrong buddy ucs is the pooper of cell companies but with that style promotion that vzw isnt gonna have a counter offer vzw might lose some buisness. people dont wanna pay 89.99 for a 15 dollar phone with 2 year contract and that is a junk flip phone . might as well tune in the 80's and buy a zack morris phone
     
  6. crackedvenom

    crackedvenom Member

    Joined:
    Apr 10, 2010
    Messages:
    712
    Likes Received:
    0
    Trophy Points:
    16
    Ratings:
    +0
    Compared to the other companies, yeah. They arent bad though. I had them years back. I live in Wisconsin, and everywhere i went, i had service. Its not like verizon cares, they might lose some people but theyll still have plenty to make money off of.
     
  7. jasonppp

    jasonppp Premium Member
    Premium Member Developer

    Joined:
    May 27, 2010
    Messages:
    959
    Likes Received:
    1
    Trophy Points:
    18
    Ratings:
    +2
    i have had most companies thruout my years and hands down vzw does got most coverage in most areas i drive semi so i do travel but. i gave up usc when they bought the baseball stadium in chicago. but wasnt because of phone just poor coverage. but i see people that complain about waiting 2 years for upgrade now usc pushing whenever plus todays economy?
     
  8. joker402

    joker402 Member

    Joined:
    Jan 7, 2010
    Messages:
    582
    Likes Received:
    0
    Trophy Points:
    16
    Ratings:
    +0
    Iphone, they had to give in to some demands so that Apple will alow there overhyped product to be sold by them. Im not bashing the iphone but it is what it is and you would be a fool not to belive that the 14 day return, no more NE2s, No more annuals did not come from Apples influence.
     
  9. BlueSami

    BlueSami Member

    Joined:
    Jan 10, 2010
    Messages:
    465
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    Citrus Heights
    Ratings:
    +0
    My upgrade

    So right now iam eligible for the early upgrade.
    well my parents might want to get on a family plan with me.
    Will i lose my early upgrade?
     
  10. joker402

    joker402 Member

    Joined:
    Jan 7, 2010
    Messages:
    582
    Likes Received:
    0
    Trophy Points:
    16
    Ratings:
    +0
    no, it shouldnt go away
     
  11. 3dutch1999

    3dutch1999 New Member

    Joined:
    Feb 5, 2011
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0

    Hi there! I have the Droid 2 Global. Do you how to display the time and date of a call in history? Or do you know of a dialer app I can use? It's driving me crazy to see "3 hours ago"...."6 days ago". I need to know the date and time of each call on the main display.
     
  12. Wefler

    Wefler Member

    Joined:
    Dec 21, 2010
    Messages:
    96
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    Indianapolis, IN - Broad Ripple
    Ratings:
    +0
    Is something up with Verizon's towers today? Maybe due to the storms in the midwest? I'm in indianapolis and can't get on my internet thru my browser when I'm not on wifi.

    Thanks
     
Search tags for this page

888-832-4540

,
888-844-7095
,

nationwide business talk 200

,
nationwide business talk 200 verizon
,
nationwide for business talk 200 share
,
nationwide for business talk shareplan 200
,
switch 189-101
,
verizon announcement 1 switch 189-101
,
verizon nationwide business talk 200
,
verizon nationwide for business talk 200 share