I bought a Droid Eris when I renewed my contract at the end of last year. Since then I have had to return my phone because of defects and am now on my third one. This one is also causing serious problems when I am trying to text and answer calls (freezing, screen moving on its own, trackball not working). I took it back and said that I am sick of having to replace it with the same model and I wanted a different one because, quite frankly, I don't believe I have gotten what I paid for with all the defects and frustrations I've experienced. I need the features of the smartphone for one of my jobs, but I was told that I could only get a different model smartphone if I purchased a refurbished one at a "discounted" price, which didn't seem all that discounted to me at all. I was then offered again, a new Droid Eris with the 90 day warranty. Well, my luck, day 91 will come and then my phone will begin to malfunction before I can renew my contract in October. According to both the store rep and the customer service rep at the 800 number, I would just have to deal with it or, they asked "do you have a back up phone?" So, that's Verizon's quality care for their customers? "Welcome to Verizon Wireless, we hope you brought a backup." Verizon has really pushed me so far on this that I don't think I want to renew my contract. That is the part that gets me. If my phone DOES screw up and I have to deal with it until October which is the soonest I can renew my contract. Well, if I don't want to renew because of the lack of professional service, I will not have to "deal" till October, but rather until February unless I suffer the the expensive contract termination fee. I would even take a refurbished smartphone, other than the Eris, if they didn't charge me an obscene amount for it. I am extremely disappointed in Verizion. My cousin, who was eligible for a new phone once, had a problem with her phone but just wanted it fixed. Without question, she was upgraded free of charge to a better phone...and she didn't have a warranty, she didn't need to pay anything, she hadn't had to return a product several times that was known to be defective...they just gave it to her. I don't understand why, when I clearly have grounds to be upset, they refuse to accommodate me with just another model phone. Is there ANYONE else from Verizon I can contact who would be willing to work with me on this? Anyone here have a similar problem? I don't want to sound like a complainer but I've never had such a problem like this before and its completely aggrivating, especially when I have a project for a job that requires constant communication and they refuse to guarantee me a phone that will actually work.