VZW employee with an attitude?

Discussion in 'Android General Discussions' started by mkthnx001, May 6, 2010.

  1. mkthnx001

    mkthnx001 Member

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    So I am currently on my 3rd Droid.

    I returned my first one, which I ordered the original release date, because of the keyboard coming undone/unglued. I returned my second one for the same reason. However, when returning the second one, I was assisted by the same VZW employee as the first time (an elderly woman).

    The woman acted as if I was purposely doing damage to my Droid. She was asking things like "Where do you leave your phone?" I also made a remark when first approaching her saying "Can you believe this happened again?", and she replies with "No, I cannot..." in a smart-*** kind of way. She made it seem like I was trying to con my way into getting a new Droid, when I wasn't.

    Anywho, I noticed yesterday that my current Droid's screen is loose ( when texting, etc. ) after I decided to use my phone without a case for the front, but just for the back.

    Well, I would really like to return my Droid for another, but am worried I will run into the same employee again.

    Any suggestions? What if it is her again, and she refuses to exchange my phone, or something along those lines?

    Any help is appreciated; thanks in advance!


    P.S.: When leaving the store the second time, another (younger) woman that helped my sister get a new phone on the first visit made a comment saying something like "Next time you need something, come to me!" I'm guessing she knew of the elderly woman's attitude? If only all employees could be like this one. :/
     
    #1 mkthnx001, May 6, 2010
    Last edited: May 6, 2010
  2. JCo352

    JCo352 Senior Member

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    Maybe go to a different location.
     
  3. dlwhtrose

    dlwhtrose Super Moderator
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    yeah I was gonna suggest going to a different store.
     
  4. ZBoater

    ZBoater Member

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    Or you could do THAT. And if she is cute enough, you can ask her for her number. :)
     
  5. mkthnx001

    mkthnx001 Member

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    Any other ideas? I shouldn't have to waste gas money just because someone has an attitude. :/

    Didn't pay $199.99 for nothing. :p
     
  6. arty2hottie

    arty2hottie Member

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    go talk to the other girl.
     
  7. billyidle

    billyidle Member

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    Use the phone, they'll mail a new one out in a day or two.
     
  8. nagmier

    nagmier Member

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    or you could ask to speak to the PITA employees boss and complain... not like she should be getting away with that in a customer service position
     
  9. LtKen

    LtKen Silver Member

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    ^This is the right answer.
     
  10. mkthnx001

    mkthnx001 Member

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    Well, I completely forgot about just calling the insurance company, and having a new one shipped.

    And yes, there is the other woman, but she isn't positioned in the customer service area of the establishment, but it would be worth a shot anyway. I think I'll go with the latter idea, as it takes 2 days for shipping, and that would require me to wait until Monday, or Tuesday.

    I also think I'll be contacting Verizon to file a complaint on the bad employee as well.

    Thanks for all the help!
     
  11. Signum

    Signum Member

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    you can file as many complaints as you want, nothings gonna happen. there is no complaint department
     
  12. EbE404

    EbE404 Member

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    My two bits. Obviously, I don't know the details of the exchange here, but I don't think it's unusual to ask legitimate questions about how you use or handle your phone with a failure like this-as long as it's done with respect and courtesy (sounds like it wasn't here).

    Everybody has bad days, and perhaps she was having a bad one and was not being as pleasant to you as she could/should have been. Customer service can be a tough gig, and perhaps you just stumbled on a bad day for her.

    If you really feel that that this is a physical or manufacturing defect-something that is covered under the warranty, then take it back to the store. You're right, you should not have to burn extra gas to return a bad phone.

    Whatever rep you get (same woman or not), be nice and explain in detail what happened, why you believe you should get an exchange, and the history of the phone (these repeated failures do seem unusual to me for the Droid). If they take care of you, your good. If they don't, or you get unwarranted attitude, ask to speak to the manager.

    Rule number one for situations like this with CS reps is always be nice. You may be pissed off at the phone, but it's not their fault. They are there to help you get it resolved. Also, since they spend a lot of time dealing with angry or dissatisfied people, you would be surprised how being nice can get you better (sometimes much better) service. It always amazes me how abusive some people can be to CS reps (not you, but maybe the customer she helped right before you), people game the system, etc.

    So, maybe she was having a bad day, in which case pleasantness and humor will probably help.

    Or, maybe she's just a *****, in which case the manager should be able to resolve it.