Volume buttons fell off!!

Discussion in 'Motorola Droid' started by GregLXStang, May 25, 2010.

  1. GregLXStang
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    GregLXStang New Member

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    Let me say, I'm not rough on my phone at all...and when I went to turn the volume up earlier...the entire rocker button was missing! I know if I call Verizon they'll tell me it's a physical problem and I am the one that caused it...but this is crazy. Anywhere I can buy a MotoDroid display model or something to change out the back part of the case? The thin piece of plastic between the button and the front slide part of the Droid is broken as well...
  2. hookbill
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    hookbill Premium Member Premium Member

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    :welcome: to the Droid Forums. If the phone breaks due to a defect like you describe then they should replace it under warranty. Call Verizon and tell them what happened. If you don't get a good response, hang up and try again. If that doesn't work talk to a supervisor.

    Also you can contact Motorola about it as well. Irregardless it should be covered under warranty.
  3. LtKen
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    LtKen New Member

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    Do you mean irrespective or regardless? Irregardless isnt a word :)

    OP, follow Hook's advice. Someone will replace it for you.
  4. rwdfan
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    rwdfan Member

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    Why did you correct him? The point is mute, and I could care less!



    :icon_ banana:

    (moot, couldn't care less)
  5. GregLXStang
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    GregLXStang New Member

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    Jus talked to Verizon, they're making me file an insurance claim for $89 to get another Droid.
  6. LtKen
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    LtKen New Member

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    You left out the part where you had insurance...
  7. GregLXStang
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    GregLXStang New Member

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    Insurance does me no good. They just told me that I can not get another Droid because they are not available to replace. Why am I paying for it then?

    *calls Verizon*
  8. hookbill
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    hookbill Premium Member Premium Member

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    You shouldn't be calling insurance, and that's a flat out lie. What in the world is going on with them. Who's the insurance, Assurion?
  9. GregLXStang
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    GregLXStang New Member

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    They transferred me to them for me to speak with the associate, and yes it's Asurion. I'm on the phone with a Verizon tech right now, he said that it was stupid they said that and he's going out of his way to just have a new phone sent to me saying that he's pretty sure that there's no reason that I will be charged for the replacement.
  10. hookbill
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    hookbill Premium Member Premium Member

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    Darn right there was no reason to transfer you. And you shouldn't be charged anything.
  11. mozicodo
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    mozicodo New Member

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    Same difference.




    Sorry. Couldn't help myself.
  12. hookbill
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    hookbill Premium Member Premium Member

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    I have a Sun Conure too!

    Since the crisis is over I went and looked up "irregardless" and apparently it's not proper English but it is a word. LtKen was right I should have said regardless but it's been said enough times now that apparently it's used enough to have worked it's way into the dictionary.
  13. GregLXStang
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    GregLXStang New Member

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    Someone didn't wanna do their job...customer service is your job...if yah don't like it...don't do it. :) The tech told me that the only way I'd be charged if they got the phone back and determined it to be abusive physical damage.
  14. zshazz
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    zshazz New Member

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    Well that sucks that they're giving you the run around... however, I have (potentially) good news. Have you heard about the Early Upgrade promotion?

    Leak: Verizon Early Upgrade Promotion | GizmoFusion

    ...

    Instead of paying $90 to replace the phone you have, you could do this and upgrade to the Incredible if you've been craving that.

    Just informing you of options. :) Good luck
  15. GregLXStang
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    GregLXStang New Member

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    Nooooo, I will not get an Incredible. I love my Droid...I like having the physical QWERTY keyboard and the touch screen...if I wanted only the touch I would have never gotten rid of my :iphone:.
  16. chicgurl1974
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    chicgurl1974 New Member

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    My volume controls fell off too


    mine fell off as well. If you should find a new 1 let me know and my email is my screen name at Yahoo.com. Thank you.
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