And much to my surprise the Incredible they had on the floor was broken. The charger connection was defective and the guy told me that it was the second one that broke. They were on backorder so there was no working Incredible in the store. There was a professional lady standing looking at the Motorola Droid and she said she wouldn't even think about the Incredible because it didn't have a keyboard. And the fact that they couldn't keep either of their Incredibles working didn't help. I would think Verizon would have planned well enough ahead to at least have enough Incredibles on hand to replace the display models as they broke.