I need to share the joy: After three phones (two refurbished), Verizon gave me a brand new Droid. And for the first time in three months, my family can hear me on every call. I'm crystal clear!! :icon_ banana: For those like me, who tried everything to get rid of muffling, echoes, and choppy conversation ... For those like me, whose parents threatened to disown them if they didn't get a new phone ... There's hope! Persevere with Verizon, and you'll eventually stumble upon a working Droid.