1. DroidForums.net is currently undergoing a major software upgrade. If you are experiencing any problems logging in please: Contact Us

Verizons great employees LOL!

Discussion in 'Off Topic Forum' started by lowfatdog, Jul 22, 2012.

  1. lowfatdog
    Offline

    lowfatdog New Member

    Joined:
    Feb 14, 2012
    Messages:
    60
    Likes Received:
    1
    Trophy Points:
    0
    I always read about how well these guys from Verizon knew their stuff (LOL). So we go to Verizon and was looking to decide on which phone to get my son. He does not need anything great so we tossed around the idea of a cheaper phone or going with the Samsung Galaxy S III or the Maxx, and a few others. The sales person steered us away from all others besides the Samsung Galaxy S III. ( He stated he had the Maxx but wanted the Galaxy) Both their Galaxy displays had been stolen but he tried his best to explain all about it. I told my wife to pull out her Galaxy S III. He seemed shocked when he realized we had one. He talked about how this phone was so great because it had a quad core processor and not the dual core like my Maxx. I told him it did not have a quad core, that only the ones overseas had the quad core. I explained I thought it had something to do with the Quad core not being compatible with 4G (I know thats not stated properly but I read something like that a few weeks ago) but we argued for a few minutes with him more or less saying I was completly wrong. I told him I would bet him paychecks. By this time he went to go grab his tablet and was dead set on proving me wrong. When he finally got it pulled up I showed him he was wrong. Then he said oh, I meant it had a Qualcomm processor. REALLY?? He then went on to say that it had the same battery as the Maxx. I once again argued with him, Going over the differences. He once again stated I was wrong and that the Galaxi S III would last just as long as the Maxx. After I showed him he was wrong once again he stated I know for sure they have the same amount of standby time and talk time. By this time the wifey was so mad at me for argueing with him. I simply explained that if he was going to sell us on a phone he should dam well know what he is talking about. He had stated something early on in the discussion (I can't remember what) and I corrected him. From there is just went down hill LOL!! Sorry for the RANT!!
  2. syndicate0017
    Offline

    syndicate0017 Well-Known Member

    Joined:
    Feb 2, 2011
    Messages:
    2,010
    Likes Received:
    48
    Trophy Points:
    48
    Pretty much par for the course from VZ employees.

    Sent from my Galaxy Nexus using Tapatalk 2
  3. wcjeep
    Offline

    wcjeep Member

    Joined:
    Aug 23, 2010
    Messages:
    547
    Likes Received:
    11
    Trophy Points:
    18
    Location:
    Earth
    I find a similar situation with most things. I will say my wife's S3 will go a long time in battery saver mode. Not as long as RazrMaxx. It will easily outperform my Nexus.
  4. JOSHSKORN
    Offline

    JOSHSKORN Member

    Joined:
    Nov 23, 2010
    Messages:
    431
    Likes Received:
    3
    Trophy Points:
    18
    Verizon employees are idiots (hey I'm being nice, believe it or not LOL). I've had my issues with them, specifically Verizon, not Verizon Wireless. I'm on the triple plan (LAN Phone+FiOS Internet+FiOS TV) plus a family mobile plan. Would you believe, most of them have no concept as to how a CableCard works? I had to explain it to them, they looked it up in the computer and finally "got it". They told me to call their Plus store or whatever it is to order one, so I did and have had one for a while. You save a LOT of money if you don't mind working with a wireless network and Windows Media Center versus a Multi-Room DVR. Oh, and I couldn't even tell you how many times I've tried to make one little change on their dysfunctional website to our plan which apparently took us out of the triple plan, when all I was trying to do was add a channel or something like that.

    True story though, my grandparents were over about 2 1/2 years ago. I think my grandfather was fiddling with the remote (he's in his 80s and has no concept of today's technology, period), and recently, I was combing through the bill, and noticed that there was a charge on it called "here!". I'm thinking what the hell is this? I should clarify, I live with my mother because she's widowed (dad had a heart attack) so I more or less stay there to watch over her. She never wanted my help until recently I got more aggressive on the situation. Little did I know that she had been subscribing to a gay porn channel for about 2 1/2 years. The description of "here!" is obviously very anonymous, and I guess I can understand why. However, at the time, I had also ordered a service for multi-room DVR, which that's what I first thought "here!" was. That said, well, be careful who you let press buttons on your TV. Give a little kid an iPad and an iTunes account and the same thing can happen, they just press buttons and have no concept of what's going on. Despite a letter of complaint my mom filed, Verizon would not refund her the, roughly $200.
  5. SallyC
    Offline

    SallyC Well-Known Member

    Joined:
    Dec 1, 2011
    Messages:
    1,212
    Likes Received:
    59
    Trophy Points:
    48
    Location:
    Michigan
    If you're going to argue with someone in front of your spouse, it's always nice when you turn out to be right. :biggrin:
  6. Vulcan1600
    Online

    Vulcan1600 Super Moderator Staff Member Premium Member

    Joined:
    Nov 20, 2009
    Messages:
    5,693
    Likes Received:
    142
    Trophy Points:
    63
    Location:
    Pennsylvania
    This is off-topic and doesn't belong in the Maxx section.
  7. lowfatdog
    Offline

    lowfatdog New Member

    Joined:
    Feb 14, 2012
    Messages:
    60
    Likes Received:
    1
    Trophy Points:
    0
    I bought my son the Samsung nexus and it kept loosing the phone signal. Within 10 hours I took it back to a verizon store and asked to simply exchange out the nexus for the s3. Of course I was willing to pay the extra money to buy the better phone
    . They said they could not wave to 35.00 restocking fee that the corporate office said could be waved by the mgr
    The employee was not nice and even went so far as to say Its only $35.00 so just pay it. I called the corporate office after I repeatedly asked to speak to an manager and one would not come. The corporate office listened in a little and after a while the manager came over and offered to waive the fee. I told the corporate office this and they Said they should have waived it from the beginning. We have literally spent around $1700 dollars (if you include phones and monthly bills) in the last 5 months with them and they wanted to argue over 35.00. Not a good way to keep a customer of 12 years!
  8. syndicate0017
    Offline

    syndicate0017 Well-Known Member

    Joined:
    Feb 2, 2011
    Messages:
    2,010
    Likes Received:
    48
    Trophy Points:
    48
    To be fair, I'll tell the other side of the coin. My parents were moving and my dad needed to get a new phone for his new job so so they asked me to go with them so they weren't upsold. My dad settled on the iPhone (bleh) and we went to check out. The guy I spoke with was incredibly nice, straight forward, and knowledgeable (a first for me). He didn't try to sell my dad anything more than a case which I agreed he needed considering his work environment.

    He showed him how to use his iPhone and even gave my dad his number that he can call directly if he had any more questions. He also noticed my Nexus and asked if I was rooted. I said yes and he asked what platform I was running. I told him jelly bean and he got incredibly jealous and just had to play with my phone. He and I talked for an additional 30 minutes after the sale. It was a pleasure to buy from him and I would not hesitate again in the future.

    Sent from my Galaxy Nexus using Tapatalk 2
  9. lowfatdog
    Offline

    lowfatdog New Member

    Joined:
    Feb 14, 2012
    Messages:
    60
    Likes Received:
    1
    Trophy Points:
    0
    I am glad you had a great experience at verizon. Their track record with me in the past couple months have left a very sour taste in my mouth. My two instances happened in two separate stores. The first guy was very nice, he just over exaggerated the features on a phone. The second guy simply should not have a job at verizon. At one point when he yelled across the room its only 35.00 so just pay it, the wife got mad and yelled back at him. He came back and stated something like you guys need to calm down, I can't have all 5 of you yelling at me. My 17 year old son is autistic and never said one word. My other sons girlfriend never said anything, my 23 year old son stopped talking when the idiot said the sim card needs replaced and that was the problem. I made sure he knew myself and my wife was the only ones who actually yelled and that was after he yelled across the room just pay the $35.00 fee. His manager refused to step in even after he knew there was a problem. That's two separate stores with different issues both of which never should have happened. I never posted about a month ago at another store where they just insisted we switch to the tiered plan even after they showed me it was going to cost us $20.00 more a month and both my wife and son would lose their unlimited plans..
  10. skennelly
    Offline

    skennelly Active Member

    Joined:
    Oct 27, 2010
    Messages:
    579
    Likes Received:
    29
    Trophy Points:
    28
    Location:
    Illinois
    You must not spend much time on this website because you certainly would not have read that here. Lol! :)


    *Sent from my Galaxy to yours through tapatalk
  11. lowfatdog
    Offline

    lowfatdog New Member

    Joined:
    Feb 14, 2012
    Messages:
    60
    Likes Received:
    1
    Trophy Points:
    0
    I was being sarcastic...hopefully you were too!
  12. skennelly
    Offline

    skennelly Active Member

    Joined:
    Oct 27, 2010
    Messages:
    579
    Likes Received:
    29
    Trophy Points:
    28
    Location:
    Illinois
    Yes. It made me laugh when I read you opening line.



    *Sent from my Galaxy to yours through tapatalk
  13. jrmdroid
    Offline

    jrmdroid Member

    Joined:
    Aug 20, 2010
    Messages:
    225
    Likes Received:
    3
    Trophy Points:
    18
    Location:
    Chicagoland
    Issue is training on new phone/tablets coming out. Other issue is some do not want to learn about products they sell. These are the biggest issues in my opinion.

    However, this is not everyone at vzw, some take the time to learn everything about new hot devices before they get them in the store. But these people are very few and far between.

    Sent from my DROID RAZR using Tapatalk 2
  14. LoudRam
    Offline

    LoudRam Well-Known Member

    Joined:
    Dec 18, 2010
    Messages:
    1,266
    Likes Received:
    57
    Trophy Points:
    48
    Location:
    Southern NJ
    They are few and far between because they probably get fired for taking too long with a customer making sure they get the right phone for them and explaining it to them instead of selling them whatever gets the salesperson the biggest commission and kicking them out the door.
    Last edited: Jul 31, 2012
  15. skennelly
    Offline

    skennelly Active Member

    Joined:
    Oct 27, 2010
    Messages:
    579
    Likes Received:
    29
    Trophy Points:
    28
    Location:
    Illinois
    I had a vzw rep tell me that the Galaxy Nexus had different software than the rebound and S3. As opposed to explaining htc sence, touchwiz, and stock Android to her, I just smiled and nodded. I'll be damned if I'm going to train their reps for free. Especially since I have to pay a $30 UPGRADE FEE because of all the time these reps are going to have to take out of their day to teach me how to use my phone and try to tell me how important it is to use a task killer to save battery life. :rolleyes:



    *Sent from my Galaxy to yours through tapatalk
  16. Laur3nNewm4n
    Offline

    Laur3nNewm4n New Member

    Joined:
    Dec 29, 2010
    Messages:
    418
    Likes Received:
    5
    Trophy Points:
    0
    Location:
    Syracuse, NY
    A lot of their phone know-how comes from the individual employee taking the time to read product literature and testing out the device. One of my friends is a Verizon Wireless CSR, and from time to time he posts statuses on Facebook about getting a new phone to try, or needing to read up on product offerings. Some employees, as with all jobs, will go above and beyond, some will do the required minimum, and some slack off. They should at least know the basic specs of each phone, what kind of software is running on it, and a few features that sets the phone apart, but it's hard to know the specific ins and outs of all the phones they sell at the store.

    That's why I think the $30 upgrade fee is bull. I know more about my phone than the Verizon Wireless rep does (95% of the time), so I'm probably never going to call and ask for help, and they sure didn't help me decide to buy it - I already knew I wanted it.