verizon's 4G network just took a crap across the entire country again

[ice456789]

I spent some time as a supervisor at Sprint customer service back in the day (before smartphones). Once we had a total blackout of the West Coast for about 13 hours. It actually affected normal internet too because a trunk line had been cut. So once service was restored we were inundated with irate callers demanding money. Our standard offer was a $5 service credit. One guy had been cursing out my customer service rep so I took over the call: I gave him the standard apology and offered him the $5 which he said was like a slap in the face. He had business deals! OMG! He said he wanted to be compensated for all the time he was without service. After suggesting he take the $5 he decided to fight so I gave him what he wanted: I refunded him for all the time he was without service. I even rounded it up from 13 hours to a full day of refund. He ended up getting about $3 instead of the 5 when I was forced to disconnect the call due to profanity.

He was probably better off missing those business calls, because while on the phone with me he talked away 40% of the credit that was coming to him. Oh well.

 

[dracos]

I switched mine to 3g only until the network is back online. This is what the second time in 2 weeks that 4g devices have lost all connectivity even to 3g. My D3 is working just fine but my GNex sits there taunting me going HAHA....

 

[dracos]

I spent some time as a supervisor at Sprint customer service back in the day (before smartphones). Once we had a total blackout of the West Coast for about 13 hours. It actually affected normal internet too because a trunk line had been cut. So once service was restored we were inundated with irate callers demanding money. Our standard offer was a $5 service credit. One guy had been cursing out my customer service rep so I took over the call: I gave him the standard apology and offered him the $5 which he said was like a slap in the face. He had business deals! OMG! He said he wanted to be compensated for all the time he was without service. After suggesting he take the $5 he decided to fight so I gave him what he wanted: I refunded him for all the time he was without service. I even rounded it up from 13 hours to a full day of refund. He ended up getting about $3 instead of the 5 when I was forced to disconnect the call due to profanity.

He was probably better off missing those business calls, because while on the phone with me he talked away 40% of the credit that was coming to him. Oh well.

Some people are just idiots... I dont see how cussing out a CSR is going to help make your case at all...not like they control the backbone themselves.

 

[GalaxyFlatulence]

My 4g data is back up.

 

[Hugg727]

Ahhhh... no wonder why my battery life is much improved do far this morning, its 3G only right now. :haha:

 

[Hugg727]

My 4g data is back up.

Still down in northern NJ, where are you located??

 

[xxpigxx]

aliens

Figures.

Guess I should call the MIB.
xD

 

[Tas]

4G back in NYC.

Sent from my Galaxy Nexus

 

[Juicemane]

4g back up in Upstate, NY although Im getting 7mb down 13mb up...

weird

 

[BenLand150]

I have 3G but yeah, 4g is down still. Damn aliens.

Writing this my 3g went out.

Sent from my Galaxy Nexus using DroidForums

 

[Binky75]

In Michigan bouncing in and out of 3g have not seen 4G at all today.

Sent from my DROID BIONIC using DroidForums

 

[Ampage]

Wow. coincidentally, it happened just as I was flashing a new rom. I also thought I killed my gn.
I live in so. cal, and 3/4g appears to be down for me as of now.
(or I really did kill my phone)

~Sent from my desktop PC

 

[ccolston]

4g in Colorado!

Sent from my Galaxy Nexus using DroidForums

 

[mustang90]

3g is down in central Illinois, was glad to find people posting about this, thought my phone may have had issues...

Sent from my Galaxy Nexus using Tapatalk

 

[paul gyver]

Wow. coincidentally, it happened just as I was flashing a new rom. I also thought I killed my gn.
I live in so. cal, and 3/4g appears to be down for me as of now.
(or I really did kill my phone)

~Sent from my desktop PC

Same here. 3G is back on in so cal.