Just a little heads up to you guys. I called Verizon and complained about my phone, said I was on my 3rd device and it was still defective. I said I wanted to switch to a different one and they were very helpful. At first they told me they could give me the incredible 2, but they were out of the battery so I asked about the droid 3. I now have a droid 3 on the way. All I did was call, be polite and tell them my frustration. Its worth a shot. They didn't even touch my upgrade date for this exchange.