Verizon Will Charge Customers $10 Per Month to Suspend a Line Voluntarily (Starting April 17th)

Discussion in 'Android News' started by dgstorm, Apr 14, 2016.

  1. taz1458

    taz1458 Member

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    This is what I have a SERIOUS problem with. You get deployed for a year, and we still have to pay $120? Pathetic. Really wish there was another cell carrier with as good as coverage as these guys where i'm at. Id leave these lame asses in a heartbeat. Basically saying, o your deployed? Tough ****.
     
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  2. mountainbikermark

    mountainbikermark Super Moderator
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    My question is when did Verizon stop doing this before? Until 07 when my youngest was born I used to lead weekly mountain bike rides near Ft Lee and all the military folks I rode with were on AT&T because they didn't charge the fee when they got deployed the way Verizon did after 30 days. In 03 my wife lost her phone,I reported it and they did a "courtesy waive" of the fee to suspend her line since I was a long time, on time paying customer.

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  3. Amagine

    Amagine Active Member

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    had to be sometime after 09-10 when my brother was deployed.
     
  4. Sajo

    Sajo Diamond Member

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    It looks like they may have actually kept the Military Suspension, without the $10 fee. Right from their Suspend A Line FAQ page:

    If you have a voice device and you receive orders to relocate to a location where Verizon Wireless service is unavailable, you can choose to suspend your line for the period of your relocation or up to 3 years and 90 days. Or, if you prefer, you can terminate your service without paying an Early Termination Fee (ETF).
     
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  5. Sajo

    Sajo Diamond Member

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    I am pretty sure that I was not charged anything to suspend my phone for a year at a time in '03 - '04 and again in '05 - '06 when I deployed. I was with Verizon and I don't think they charged anything extra.
     
  6. Sajo

    Sajo Diamond Member

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    From what I saw on the Verizon website, it looks like there is still a Military Deployment clause. I would think that if you have official Orders and provide them a copy they will still suspend your service without the extra fee, because of the Federal Service Members Civil Relief Act (SCRA). I certainly hope so at least.

    Thanks for your service! Go Pens!
     
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  7. cr6

    cr6 Super Moderator
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    ^ correct^ All of the top four carriers provide this service for military personnel who get deployed. If you're having a problem with a regular Verizon rep who can't, or refuses to help you, don't ask for a supervisor as you'll usually get transferred to another CSR. Instead ask to speak to a tier 2 representative and they'll resolve your issue. And always be polite. This goes for any customer service encounter you have with any company. You're much less likely to get the results you're looking for if you're rude, upset or angry at the customer service rep, or with your situation in general. Kill them with kindness I say, while being persistent, it works everytime.

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  8. dlwhtrose

    dlwhtrose Super Moderator
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    ^^^^^ Also if you are a contractor and are sent overseas you have the option to suspend your phone and Verizon will not charge you a fee. We did it for the three years my husband was in Afghanistan with no fee. Just had to prove that he was there due to work for the government. We got a letter from his employer and all was waived.
     
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