Verizon Trollin' aka Waiting on the Nexus

Discussion in 'Samsung Galaxy Nexus' started by patriot95, Nov 29, 2011.

  1. patriot95

    patriot95 Member

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    To view all conversations see these posts:
    Part 1: http://www.droidforums.net/forum/galaxy-nexus-general-discussions/185017-verizon-trollin-aka-waiting-nexus.html#post1866484
    Part 2: http://www.droidforums.net/forum/ga...-trollin-aka-waiting-nexus-9.html#post1868433

    Please be respectful! These reps are just normal people making a living like you!

    I will update this as my chat experience progresses!

    Code:
    Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
    Code:
    [COLOR=#484FA3][FONT=Verdana][B]You are now chatting with 'Kyle'[/B][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B]Hello. Thank you for visiting our chat service.  May I help you with your order today?[/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B]How are you today?[/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][B]You: [/B]I'm doing great thanks for asking.[/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B]How may I help you?[/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][B]Jeff: [/B]I am thinking about upgrading a line soon, and wanted to know the difference between the RAZR and the upcoming Galaxy Nexus. What will the major differences be?[/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B]I will be happy to assist you with your question.[/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B]There is no information available for the Nexus. What features are you looking for in a phone?[/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][B]Jeff: [/B]I did not realize you didn't have any information on future devices. I keep reading about the Ice Cream Sandwich OS, but everything online is too technical. Will the RAZR be getting the Ice Cream Sandwish OS?[/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B]Yes the Razr will.[/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][B]Jeff: [/B]Is there any timeline on that?[/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B]I can double check for you.[/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][B]Jeff: [/B]I hear this new Nexus comes with it, but I don't think Verizon has released a date for that yet.[/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][B]Jeff: [/B]If the RAZR gets it soon I might settle for that. Although I don't want to.[/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B]One moment.[/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][B]Jeff: [/B]Thank you Kyle.[/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B]Viewing this information, it will be available for the Nexus at the moment. No information for the OS on any other device.[/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][B]Jeff: [/B]Oh okay. So the Nexus will come with Ice Cream Sandwich already on it? That's awesome! Is there a general timeline when that phone will be released? I have an upgrade coming soon and it'd be a great Christmas present to myself.[/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B]I'm sure that it would probably be received within the next few weeks.[/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][B]Jeff: [/B]That's awesome. Will there be a preorder date for it like the RAZR had? Or will it just show up like the Rezound?
    [/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B][/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana]It would be a preorder because many customers are asking about this device.
    [/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana][B]Jeff: [/B]Awesome. I figured the Ice Cream would be popular. People love their Ice Cream! When do you think Verizon will release a preorder or actual release date?
    [/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B][/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana]Maybe a week or 2 before Christmas so customer can have them for Christmas.
    [/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana][B]Jeff: [/B][/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana]Man, that's a long time to wait. Especially when they're already out and can be had on AT&T.
    [/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B][/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana]Verizon offers great, reliable services and coverage.
    [/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana][B]Jeff: [/B][/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana]Verizon definitely has the best coverage here! No 4G yet, but hopefully it comes soon!
    [/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B]What's your zip code?[/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][B]Jeff: *****[/B][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B]One moment.[/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B]It's moving closer to your area so it would be there very soon.[/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][B]Jeff: [/B]Great! Now if only Verizon would have released the Galaxy SII or would release the Nexus now! Then it would be perfect :)
    [/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B][/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana]I totally understand because I would love to read into both devices. I'm in need of an upgrade badly.
    [/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana][B]Jeff: [/B]You and me both. Blackberry Storm here... THE FIRST ONE!! Hopefully the Nexus come out in the next two weeks or so. I can't wait!
    [/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B][/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana]I have a Blackberry as well. The flip.
    [/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][COLOR=#3A49BC][B]Jeff: [/B][/COLOR][COLOR=#3A49BC]Time to move to Android with me, Kyle.
    [/COLOR][/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B][/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana]I am. Now that I have assisted you with your questions, is there anything else I can help you with today?
    [/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana][B]Jeff: [/B][/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana]Well, I have to run. Maybe we will be surprised and can both have a Nexus soon! Thank you for your time. Have a great day.[/FONT][/COLOR]



    ...

    More to come.

     
    • Like Like x 1
  2. jcardona1

    jcardona1 Senior Member

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    Troll in progress. Will copy/paste when I'm done...
     
  3. doublea500

    doublea500 Active Member

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    haha wow my guy new nothing and your guy not only tells you stuff but is actually pleasant to talk too!
     
  4. busab

    busab Member

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    You must be really bored.

    Sent from my DROID RAZR using Tapatalk
     
  5. doublea500

    doublea500 Active Member

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    Heres a list of everyones. i will try to keep it updated.

    i would like to point out to everyone that if you are going to do this, do not be rude to your rep! They are people too.

    I may have been a bit silly in mine but i regret it and only did it to try to get some information out of the rep and when i said "one moment please" it was not meant to make them wait, i just wanted to think of something else i could ask.

    So... heres the list

    doublea500-

    Code:
    [B][COLOR=#484FA3]Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.[/COLOR]
    [COLOR=#484FA3]You are now chatting with 'Joshua'[/COLOR]
    [COLOR=#3F3F3F]Joshua: Hello. Thank you for visiting our chat service. May I help you with your order today?[/COLOR]
    [COLOR=#3A49BC]Alex: hello[/COLOR]
    [COLOR=#3F3F3F]Joshua: How can I assist you?[/COLOR]
    [COLOR=#3A49BC]Alex: I believe i will be eligible for an upgrade soon[/COLOR]
    [COLOR=#3A49BC]Alex: are their any phones i should watch for that are android?[/COLOR]
    [COLOR=#3F3F3F]Joshua: Just what we have available now![/COLOR]
    [COLOR=#3A49BC]Alex: is any phone going to release soon?[/COLOR]
    [COLOR=#3F3F3F]Joshua: Promos come and go. One could be here today and gone tomorrow.[/COLOR]
    [COLOR=#3F3F3F]Joshua: Not to my knowledge.[/COLOR]
    [COLOR=#3A49BC]Alex: i heard that a new operating system for android came out. any knowledge of that?[/COLOR]
    [COLOR=#3F3F3F]Joshua: No.[/COLOR]
    [COLOR=#3F3F3F]Joshua: Unless it is on the website.[/COLOR]
    [COLOR=#3A49BC]Alex: do you know what the current android operating system is?[/COLOR]
    [COLOR=#3A49BC]Alex: im not sure[/COLOR]
    [COLOR=#3F3F3F]Joshua: Gingerbread.[/COLOR]
    [COLOR=#3A49BC]Alex: do i have that on my droid?[/COLOR]
    [COLOR=#3F3F3F]Joshua: What droid do you have?[/COLOR]
    [COLOR=#3A49BC]Alex: the first one[/COLOR]
    [COLOR=#3F3F3F]Joshua: No it does not.[/COLOR]
    [COLOR=#3A49BC]Alex: what does that have?[/COLOR]
    [COLOR=#3F3F3F]Joshua: Give me a few minutes and I will gather that information for you![/COLOR]
    [COLOR=#3F3F3F]Joshua: Your DROID has Froyo.[/COLOR]
    [COLOR=#3F3F3F]Joshua: Which is 2.2.[/COLOR]
    [COLOR=#3A49BC]Alex: oh wow[/COLOR]
    [COLOR=#3F3F3F]Joshua: Okay![/COLOR]
    [COLOR=#3A49BC]Alex: i looked on google. the first phone with the new operating system is called the galaxy nexus[/COLOR]
    [COLOR=#3F3F3F]Joshua: Awesome![/COLOR]
    [COLOR=#3A49BC]Alex: they said the new operating system is going to be called ice cream sandwich[/COLOR]
    [COLOR=#3A49BC]Alex: is that phone going to be on verizon?[/COLOR]
    [COLOR=#3F3F3F]Joshua: Awesome! News to me![/COLOR]
    [COLOR=#3F3F3F]Joshua: I have no idea.[/COLOR]
    [COLOR=#3A49BC]Alex: can you ask please[/COLOR]
    [COLOR=#3F3F3F]Joshua: We don't have that knowledge here.[/COLOR]
    [COLOR=#3A49BC]Alex: maybe somebody else knows[/COLOR]
    [COLOR=#3F3F3F]Joshua: Is there anything else I can help you with?[/COLOR]
    [COLOR=#3A49BC]Alex: yea[/COLOR]
    [COLOR=#3F3F3F]Joshua: Great![/COLOR]
    [COLOR=#3A49BC]Alex: one moment please[/COLOR]
    [COLOR=#3F3F3F]Joshua: OKay![/COLOR]
    [COLOR=#3A49BC]Alex: what about the iphone 5? does that have ice cream sandwich?[/COLOR]
    [COLOR=#3F3F3F]Joshua: I have no information on new devices! I do apologize![/COLOR]
    [COLOR=#3A49BC]Alex: that will be all sir[/COLOR]
    [COLOR=#3A49BC]Alex: thank you for your wonderful help. good luck[/COLOR]
    [COLOR=#3F3F3F]Joshua: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great evening![/COLOR]
    [COLOR=#3A49BC]Alex: hey wait one last thing[/COLOR]
    [COLOR=#3F3F3F]Joshua: "Thank you for your inquiry. We are still on track to announce the availability of the Galaxy Nexus by Samsung this year. We encourage you to sign up at [URL="http://www.verizonwireless.com/galaxynexus"]www.verizonwireless.com/galaxynexus[/URL] so you will be alerted when the phone becomes available."[/COLOR]
    [COLOR=#3F3F3F]Joshua: \[/COLOR]
    [COLOR=#3A49BC]Alex: what?[/COLOR]
    [COLOR=#3A49BC]Alex: so you do know about the phone?[/COLOR]
    [COLOR=#3F3F3F]Joshua: Information for you on the Samsung Galaxy Nexus![/COLOR]
    [COLOR=#3A49BC]Alex: great[/COLOR]
    [COLOR=#3F3F3F]Joshua: Awesome! I do have the iPhone 4S![/COLOR]
    [COLOR=#3A49BC]Alex: what is the iphone 4s? what happened to the iphone 5?[/COLOR]
    [COLOR=#3F3F3F]Joshua: I don't have information on the iPhone 5, We care an iPhone 4S![/COLOR]
    [COLOR=#3F3F3F]Joshua: That's the lastest model.[/COLOR]
    [COLOR=#3A49BC]Alex: what does it mean "care an iphone 4s"?[/COLOR]
    [COLOR=#3F3F3F]Joshua: Carry[/COLOR]
    [COLOR=#3A49BC]Alex: oh[/COLOR]
    [COLOR=#3A49BC]Alex: what is the iPhone 4s?[/COLOR]
    [COLOR=#3F3F3F]Joshua: The lastest model.[/COLOR]
    [COLOR=#3A49BC]Alex: the latest model of what?[/COLOR]
    [COLOR=#3F3F3F]Joshua: Would you like me to send you a link to one?[/COLOR]
    [COLOR=#3F3F3F]Joshua: iPhone![/COLOR]
    [COLOR=#3A49BC]Alex: i thought the latest model was the iphone 5.[/COLOR]
    [COLOR=#3F3F3F]Joshua: No.[/COLOR]
    [COLOR=#3F3F3F]Joshua: I have never heard of a iPhone 5.[/COLOR]
    [COLOR=#3A49BC]Alex: my friend has one[/COLOR]
    [COLOR=#3F3F3F]Joshua: Would you like a link to the iPhone 4S?[/COLOR]
    [COLOR=#3A49BC]Alex: my friend has an iphone 5[/COLOR]
    [COLOR=#3F3F3F]Joshua: Awesome![/COLOR]
    [COLOR=#3A49BC]Alex: i got to play with it at school today. it was super. but i think the galaxy nexus is going to be better. what do you think joshua?[/COLOR]
    [COLOR=#3F3F3F]Joshua: Okay.[/COLOR]
    [COLOR=#3F3F3F]Joshua: I have no information on an iPhone 5![/COLOR]
    [COLOR=#3A49BC]Alex: oh ok[/COLOR]
    [COLOR=#3A49BC]Alex: so do you have any more information on the galaxy nexus?[/COLOR]
    [COLOR=#3F3F3F]Joshua: Just that link.[/COLOR]
    [COLOR=#3A49BC]Alex: I just signed up actually[/COLOR]
    [COLOR=#3A49BC]Alex: when will i get an email?[/COLOR]
    [COLOR=#3F3F3F]Joshua: Is there anything I can assist you with tonight?[/COLOR]
    [COLOR=#3F3F3F]Joshua: I am not sure.[/COLOR]
    [COLOR=#3A49BC]Alex: and also, a few more questions[/COLOR]
    [COLOR=#3A49BC]Alex: ill fit them into one small list[/COLOR]
    [COLOR=#3F3F3F]Joshua: Okay.[/COLOR]
    [COLOR=#3A49BC]Alex: 1. will the galaxy nexus have a preorder[/COLOR]
    [COLOR=#3F3F3F]Joshua: Okay.[/COLOR]
    [COLOR=#3F3F3F]Joshua: I don't have that information.[/COLOR]
    [COLOR=#3A49BC]Alex: 2. when i buy the galaxy nexus in stores (when it comes out) will the accessories be in verizon stores as well?[/COLOR]
    [COLOR=#3F3F3F]Joshua: More than likely, Yes.[/COLOR]
    [COLOR=#3A49BC]Alex: what kind of accessories will be available for it?[/COLOR]
    [COLOR=#3F3F3F]Joshua: I don't have that type of information.[/COLOR]
    [COLOR=#3A49BC]Alex: will a case be available for it?[/COLOR]
    [COLOR=#3F3F3F]Joshua: I don't have any more information on these phones, is there anything else I can help you with tonight?[/COLOR]
    [COLOR=#3A49BC]Alex: one moment[/COLOR]
    [COLOR=#3F3F3F]Joshua: okay![/COLOR]
    [COLOR=#3A49BC]Alex: a website said December 8th will be the release date. do you know if that is true?[/COLOR]
    [COLOR=#3F3F3F]Joshua: I do apologize, I don't have any more information. I will end chat now, Thank You.[/COLOR]
    [COLOR=#3F3F3F]Joshua: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great evening![/COLOR][/B]
    patriot95


    Code:
    [COLOR=#484FA3][FONT=Verdana][B]You are now chatting with 'Kyle'
    [/B][/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B]Hello. Thank you for visiting our chat service.  May I help you with your order today?
    [/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B]How are you today?
    [/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana][B]You: [/B]I'm doing great thanks for asking.
    [/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B]How may I help you?
    [/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana][B]Jeff: [/B]I am thinking about upgrading a line soon, and wanted to know the difference between the RAZR and the upcoming Galaxy Nexus. What will the major differences be?
    [/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B]I will be happy to assist you with your question.
    [/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B]There is no information available for the Nexus. What features are you looking for in a phone?
    [/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana][B]Jeff: [/B]I did not realize you didn't have any information on future devices. I keep reading about the Ice Cream Sandwich OS, but everything online is too technical. Will the RAZR be getting the Ice Cream Sandwish OS?
    [/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B]Yes the Razr will.
    [/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana][B]Jeff: [/B]Is there any timeline on that?
    [/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B]I can double check for you.
    [/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana][B]Jeff: [/B]I hear this new Nexus comes with it, but I don't think Verizon has released a date for that yet.
    [/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana][B]Jeff: [/B]If the RAZR gets it soon I might settle for that. Although I don't want to.
    [/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B]One moment.
    [/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana][B]Jeff: [/B]Thank you Kyle.
    [/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B]Viewing this information, it will be available for the Nexus at the moment. No information for the OS on any other device.
    [/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana][B]Jeff: [/B]Oh okay. So the Nexus will come with Ice Cream Sandwich already on it? That's awesome! Is there a general timeline when that phone will be released? I have an upgrade coming soon and it'd be a great Christmas present to myself.
    [/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B]I'm sure that it would probably be received within the next few weeks.
    [/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana][B]Jeff: [/B]That's awesome. Will there be a preorder date for it like the RAZR had? Or will it just show up like the Rezound?
    [/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B][/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana]It would be a preorder because many customers are asking about this device.
    [/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana][B]Jeff: [/B]Awesome. I figured the Ice Cream would be popular. People love their Ice Cream! When do you think Verizon will release a preorder or actual release date?
    [/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B][/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana]Maybe a week or 2 before Christmas so customer can have them for Christmas.
    [/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana][B]Jeff: [/B][/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana]Man, that's a long time to wait. Especially when they're already out and can be had on AT&T.
    [/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B][/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana]Verizon offers great, reliable services and coverage.
    [/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana][B]Jeff: [/B][/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana]Verizon definitely has the best coverage here! No 4G yet, but hopefully it comes soon!
    [/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B]What's your zip code?
    [/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana][B]Jeff: *****[/B][/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B]One moment.[/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B]It's moving closer to your area so it would be there very soon.
    [/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana][B]Jeff: [/B]Great! Now if only Verizon would have released the Galaxy SII or would release the Nexus now! Then it would be perfect :)
    [/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B][/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana]I totally understand because I would love to read into both devices. I'm in need of an upgrade badly.
    [/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana][B]Jeff: [/B]You and me both. Blackberry Storm here... THE FIRST ONE!! Hopefully the Nexus come out in the next two weeks or so. I can't wait![/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B][/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana]I have a Blackberry as well. The flip.
    [/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][COLOR=#3A49BC][B]Jeff: [/B][/COLOR][COLOR=#3A49BC]Time to move to Android with me, Kyle.
    [/COLOR][/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][B]Kyle: [/B][/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana]I am. Now that I have assisted you with your questions, is there anything else I can help you with today?
    [/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana][B]Jeff: [/B][/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana]Well, I have to run. Maybe we will be surprised and can both have a Nexus soon! Thank you for your time. Have a great day.[/FONT][/COLOR]
    kongo

    Code:
    [COLOR=#000080][FONT=Verdana][B]Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience. [/B][/FONT][/COLOR][COLOR=#000080][FONT=Verdana][B]
    You are now chatting with 'Edvonecia'[/B][/FONT][/COLOR]
    [B][COLOR=#000000]Edvonecia: [/COLOR][COLOR=#000000]Hello. Thank you for visiting our chat service. May I help you with your order today?[/COLOR]
    [COLOR=#000000][B]Edvonecia: [/B]I haven't heard from you in a while. Would you like to continue chatting?[/COLOR]
    [COLOR=#0000cd][B]You: [/B]yes[/COLOR]
    [COLOR=#0000cd][B]You: [/B]hello[/COLOR]
    [COLOR=#0000cd][B]You: [/B]i believe i am eligible for an upgrade[/COLOR]
    [B]Edvonecia: I'd be happy to assist you. 
    [COLOR=#0000cd][B]You: [/B]i wanted to know what the latest smartphones are[/COLOR]
    [COLOR=#0000cd][B]You: [/B]and which ones are the best[/COLOR]
    [COLOR=#0000cd][B]You: [/B]i would like an android device[/COLOR]
    [B]Edvonecia: Great and the latest one is the Rezound then the Razr, then the IPhone 4s which are all considered to be the best we have out now.
    [B]You: are there any phones that will be soon released that i might consider waiting for?
    [B]Edvonecia: They Galaxy Nexus would you the link for updates?
    [COLOR=#0000cd][B]You: [/B]Ooh[/COLOR]
    [COLOR=#0000cd][B]You: [/B]i think i've heard of that phone[/COLOR]
    [COLOR=#0000cd][B]You: [/B]is that the one with the latest android software?[/COLOR]
    [B]Edvonecia: Okay
    [B]Edvonecia: Yes with the lastest android software.
    [B]You: i c. and do you know how long i would need to wait? my current phone is dying on me
    [B]Edvonecia: We don't have a exact release date but I think it may come out in December.
    [B]Edvonecia: [URL="http://smartphones.verizonwireless.com/nexus/"]Click here for Galaxy Nexus[/URL]
    [COLOR=#0000cd][B]You: [/B]Okay I signed up
    [/COLOR][COLOR=#0000CD][B]You: [/B]but really, i don't think my phone will last another whole month
    [/COLOR][B]Edvonecia: Okay did you want to upgrade today? [COLOR=#0000cd]
    [/COLOR][COLOR=#0000cd][B]You: [/B]should i get the rezound or do you think a couple weeks will be enough time to wait for the nexus, in your best guess?[/COLOR]
    [B]Edvonecia: I like the Rezound better because it has the better camera than the Nexus (I checked on google)
    [COLOR=#0000cd][B]You: [/B]well, if the nexus will release in the next couple of weeks, i can wait, but if it will be another whole month or longer, im not sure i can wait. is the nexus likely to be released in the early part of december, or later?[/COLOR]
    [B]Edvonecia: I would think in the middle or closer to Christmas time, is your phone still under the 1yr warranty?
    [COLOR=#0000cd][B]You: [/B]haha. no i have the original droid that i bought when it was release a couple years ago[/COLOR]
    [COLOR=#0000cd][B]You: [/B]will there be a pre-order for the nexus, or will it just arrive in stores[/COLOR]
    [B]Edvonecia: Oh okay there should be a pre-order since a lot of customers have been asking for it. 
    [COLOR=#0000cd][B]You: [/B]is it likely that the pre-order will be open sometime in the next week?[/COLOR]
    [B]Edvonecia: I really doubt it but I think it should probably be in the second or week of December though.
    [COLOR=#0000cd][B]You[/B]: (by the way, thanks for answering all my questions)
    [/COLOR][COLOR=#0000cd][B]You: [/B]i just googled and it says that rumors are december 8th for the release of the nexus... [/COLOR]
    [COLOR=#0000cd]You: do you think that might be the date?[/COLOR]
    [B]Edvonecia: Yes that's might be the date and no problem and I think that phone has face recognition, (google) (I think)
    [COLOR=#0000cd][B]You: [/B]interesting. so if its releasing on the 8th, shouldn't the pre-orders happen at least a week before that? so...maybe thursday?[/COLOR]
    [B]Edvonecia: Maybe but I don't want to get your hopes up because we haven't got any information about any pre-orders yet.
    [COLOR=#0000cd][B]You: [/B]okay[/COLOR]
    [COLOR=#0000cd][B]You: [/B]i understand[/COLOR]
    [COLOR=#0000cd][B]You: [/B]thanks for your help[/COLOR]
    [B]Edvonecia: My pleasure what else can I help you with today?
    [COLOR=#0000cd][B]You[/B]: that's it[/COLOR]
    [COLOR=#0000cd][B]You: [/B]thank you[/COLOR]
    [B]Edvonecia: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great evening![/B][/B][/B][/B][/B][/B][/B][/B][/B][/B][/B][/B][/B][/B][/B][/B][/B][/B][/B]
    patriot95's second conversation

    Code:
    Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience. You are now chatting with 'Stephanie E'[INDENT]Stephanie E: Thank you for visiting our our online sales chats, how may I help you in adding a new line to your account, upgrading or starting new service today?
    [COLOR=#0000cd]Str8-2-the-.: I would like to upgrade to the Galaxy Nexus when it becomes available. Is there any information on when then pre-order will begin or when the phone will be available yet?[/COLOR]
    Stephanie E: While we don't have information for phones that may be coming out, I can certainly assist you in ordering a great new phone, that's out now today with me.
    [COLOR=#0000cd]Str8-2-the-.: That's okay. I appreciate the offer, but have been waiting three years for a Nexus device on Verizon. Anything less simply wont do! Thank you for the info Stephanie :)[/COLOR]
    Stephanie E: We have several great phones that are out now. 
    [COLOR=#0000cd]Str8-2-the-.: I know. I have seen the RAZR and Rezound and done a lot of research on them. But I want the pure Android OS with that beautiful 4.65" HD screen that the Nexus has. You seem very nice and willing to help. Hopefully when the Nexus is out I can order it from you. Help out your quota if you have one![/COLOR]
    Stephanie E: That phone might not even be coming out, I can assist you in ordering a great phone today. 
    [COLOR=#0000cd]Str8-2-the-.: If it doesn't come to Verizon I will give up my hopes of Verizon ever getting a Google Nexus device and jump **** to AT&T and get the Galaxy Nexus on their network. I hope this doesn't happen as I have been a Verizon customer for a long time. I'm still hopeful the the Nexus LTE that was confirmed by Google and Samsung to be headed to Verizon will in fact come out soon. I have my fingers crossed![/COLOR]
    [COLOR=#0000cd]Str8-2-the-.: Oops. That's supposed to say jump ship*. I didn't mean to curse![/COLOR]
    Stephanie E: Is there anything else I can assist you with today?
    [COLOR=#0000cd]Str8-2-the-.: That's all. Thank you for the information. Have a great day. Good luck selling those RAZRs and Rezounds :)[/COLOR]
    Stephanie E: It has been my pleasure to chat with you today! Please feel free to re-open the chat session if you need further assistance . Thank you and have a great day!
    Your chat session has been ended by your Verizon Wireless online agent.[/INDENT]
    

    Patriot95 third conversation

    Code:
    [COLOR=#0000ff][FONT=Verdana]DF4LIFE: I have a quick question.[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Matthew: Alrighty.[/FONT][/COLOR]
    [COLOR=#0000ff][FONT=Verdana]DF4LIFE: If you were going to buy a new 4G LTE Android smartphone, which device, current or coming soon, would you buy?[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Matthew: Well there are many different options available and it will depend on your personal preferences, what kind of android phone are you looking for?[/FONT][/COLOR]
    [COLOR=#0000ff][FONT=Verdana]DF4LIFE: I want the best of the best all-around device. Camera, sound, call quality, battery life, great screen and good build quality. I'm going to be using the device for two years, I want it to be the best it can be at the time I purchase it.[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Matthew: The Razr is what you want, it's the best phone out at this time, super fast intenet, great camera, nice sound as well as good battery life![/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Matthew: Have you seen it?[/FONT][/COLOR]
    [COLOR=#0000ff][FONT=Verdana]DF4LIFE: I actually have. I played with a few of the phones at my local Verizon. Everything about it seems nice. I'm torn between that and the Nexus. I like the idea of getting software updates directly from Google and not having to wait for Motorola to Blur-ify the new updates. But both seem so nice![/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Matthew: Well the Nexus might be a good phone but we have no idea when it will be coming out.[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Matthew: And we do offer a 40 day trial period on phones right now.[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Matthew: So you can get the Razr and see how you like it for 40 days![/FONT][/COLOR]
    [COLOR=#0000ff][FONT=Verdana]DF4LIFE: That is a long time! Knowing my luck I would scratch it somehow... I would have to be extra careful. I wish they would come out with a release date for the Nexus. That 4.65" screen is awesome. And seeing friends on AT&T with it kills me! My service is better by far... but their phone definitely seems to be awesome.[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Matthew: Well I bet if you took the Razr and tried it out a few days you would find you love it.[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Matthew: But if you can't do that I understand.[/FONT][/COLOR]
    [COLOR=#0000ff][FONT=Verdana]DF4LIFE: I could do that. Maybe I'll have to wait till both are out and play with them side by side.[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Matthew: Well you are welcome to wait, just know you could be waiting a long while.[/FONT][/COLOR]
    [COLOR=#0000ff][FONT=Verdana]DF4LIFE: True, knowing Verizon the Nexus will probably come out in Feb after everyone else has it. Then I'll be crawling along with my dying Blackberry Storm. I might as well activate my OLD RAZR. The flip phone![/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Matthew: Well that's up to you, but I would recommend at least trying the Razr for a few days through our purchase trial period.[/FONT][/COLOR]
    [COLOR=#0000ff][FONT=Verdana]DF4LIFE: I might do that.[/FONT][/COLOR]
    [COLOR=#0000ff][FONT=Verdana]DF4LIFE: You seem like you like that phone. Do you personally use that one?[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Matthew: I am not allowed to talk about personal things even if it is a phone unfortunately.[/FONT][/COLOR]
    [COLOR=#0000ff][FONT=Verdana]DF4LIFE: Sorry for asking! Does the RAZR get good battery life? Say, enough to make it through a full day on one charge?[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Matthew: Yes it does as long as you aren't watching video all the day long.[/FONT][/COLOR]
    [COLOR=#0000ff][FONT=Verdana]DF4LIFE: Yeah I don't do a lot of that. If I do I'll have it docked somewhere charging.[/FONT][/COLOR]
    [COLOR=#0000ff][FONT=Verdana]DF4LIFE: Thanks Matthew. I might check out the RAZR today after work.
    [/FONT][/COLOR][COLOR=#3E3E3E][FONT=Verdana]Matthew: Ah ok then you should definitely last the day.[/FONT][/COLOR]
    [COLOR=#0000ff][FONT=Verdana]DF4LIFE: Don't tell my boss we were chatting! ;)[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Matthew: Alrighty.[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Matthew: It has been my pleasure to chat with you today! Please feel free to re-open the chat session if you need further assistance . Thank you and have a great day![/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Your chat session has been ended by your Verizon Wireless online agent.[/FONT][/COLOR]

    jcardona1

    Code:
    [COLOR=#484FA3][FONT=Verdana][FONT=Verdana][B]Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.[/B][/FONT][/FONT][/COLOR][COLOR=#484FA3][FONT=Verdana][FONT=Verdana][B]You are now chatting with 'Sarah'[/B][/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]Hello[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]Hello. Thank you for visiting our chat service. May I help you with your order today?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]Hi Sarah. I'm a little lost on your website...[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]I'd like to upgrade one of my lines but I'm not sure if I see a full list of your phones.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]I'm looking for the Samsung Galaxy Nexus. It was confirmed for pre-order today[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]Are you logged into "My Verizon" with your username and password?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]I'd be happy to assist you.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]Yes I am...[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]You would be able see the list when you click upgrade a new device and then the device should come up.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]Ok, I click on the line I'd like to upgrade, and I see several phones except for the Galaxy Nexus. Am I doing something wrong?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]It shows 106 devices...[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]Would you mind holding for a moment while I check that information?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]Sure, thanks[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]We do not have that device yet.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]Really? I thought it was supposed to open for pre-order today![/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]So when will it be available?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]I am not sure you would be able to get email alerts to see when teh device may come out.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]So there's no release date? What information do you guys have?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]I do not have any information at this time.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]Last time I spoke to customer service over the phone they said pre-orders started today, and the phone would ship by 12/8.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]So I'm a little surprised to hear you have no information.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]Is there anybody else you could ask? Please?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]We in the same department with sales and we do not have any information. What I would recommend you do is sign up for email alerts and you would be able to see when the device may launch.[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]Is that okay?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]Could you give me a time frame at least? My phone is in really bad shape and I need a new phone asap! It freezes a lot when I try to make calls. I'm afraid I'll have to make an emergency 911 call one of these days and my phone won't work, and I'll bleed out and die :([/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]I am not sure.[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]Would you like to get another device and then when the device comes out you would be able to get that device.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]I just don't get how customer service gives me a confirmed date, but sales has no information on it. Was I lied to?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]How would that work? I can return the phone for a full refund?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]Oh, and I've been hearing a lot about some new Droid thing called "Ice Cream Sammich". What is that?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]Hi, I'm just checking in, how is everything going?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]Still here, did you get my last 3 messages?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]We do not have nay information on that device. I only sales devices that are online.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]What about the returns question?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]And "Ice Cream Sammich"?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]We do not have that device or kow about that device[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]Would you mind holding for a moment while I check that information?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]Sure[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]Thanks for holding'[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]We do not have these devices at this time you would be able to get a device that is online or check back to see when we get the devices.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]So Ice Cream Sammich, is that a new phone? Or an app? I read it can unlock my phone with my face. Does that Razr have that?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]You would be able to see in the mart if you have a smart phone.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]Yeah I have a smart phone, I have the original Droid. So Ice Cream Sammich is an app I can download?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]I just tried opening the market and my phone crashed. It's rebooting. I hate my phone.[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]Would you mind holding for a moment while I check that information?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]No problem[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]Thanks[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]Thanks for holding.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]Any word?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]No we are unsure of that that may be[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]So no information on the Galaxy Nexus or Ice Cream Sammich?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]So what's the return policy on phones?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]14 days to return the device.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]Hmm, so what if I buy the Razr and the Nexus isn't out in 14 days? Can you guarantee it will be out before then?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]No I am not assure uyou that.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]What about by Christmas? My wife said this phone was going to be my Christmas present. If it doesn't come out by then, I won't have anything to look forward to for the holidays.[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]It may come by then but I can not guarantee you that[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]Ok, guess I'll keep checking back.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]And making calls from a pay phone :([/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]Don't even remember how to use one.[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]I am sorry do you have any other questions I would be able to assist you with? Would you like to get teh droid devices?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]Do you know how much it costs to make a local call from a pay phone?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]Yes! I would like a droid device, the Samsung Galaxy Nexus[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]I am referring to the Droid Razor?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]Oh. Do you have the original Razr?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]Not the new one, I really like the old one.[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]Nop[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]No we do not[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]Does the new Razr unlock with my face?
    [COLOR=#3F3F3F][B]Sarah: [/B]i do not understand[/COLOR]
    [B]Jose: [/B]Yeah, I saw a video. The Nexus unlocks the phone when I put my face to the screen.
    [/FONT][/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B][/FONT][/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana]i am not sure if you get the device you would be able to see.
    [/FONT][/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]When can I get it?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]You can order now if you would like.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]I can order the Nexus now?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]We do not have that device.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]You just said I could order it.[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]We do have the Razr.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B][/FONT][/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana][FONT=Verdana]What about the Nexus?
    [/FONT][/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B][/FONT][/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana]We do not have this device.
    [/FONT][/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B][/FONT][/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana][FONT=Verdana]Bummer, do you know when?
    [/FONT][/FONT][/COLOR][COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]Do you have any other questions I would be able to assist you with, You would be able to sign up for email updates as to when teh device may come out.[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]If you would like I would be able to send you a link.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B]Where can I sign up?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Sarah: [/B]I will send you a link.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jose: [/B][/FONT][/FONT][/COLOR][COLOR=#3A49BC][FONT=Verdana][FONT=Verdana]Ok, thanks[/FONT][/FONT][/COLOR]
    Jcardona1 2nd conversation

    Code:
    [COLOR=#484FA3][FONT=Verdana][FONT=Verdana][B]Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
    
    [/B][/FONT][/FONT][/COLOR]
    [COLOR=#484FA3][FONT=Verdana][FONT=Verdana][B]You are now chatting with 'Marvette'[/B][/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Marvette: [/B]Hello. Thank you for visiting our chat service. May I help you with your order today?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jorge: [/B]Hi[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jorge: [/B]I wanted to see if you had any info on the Galaxy Nexus[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jorge: [/B]I've been waiting for that phone for a long time![/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jorge: [/B]When will it be available?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Marvette: [/B]Currently we do not have any information on the Galaxy Nexus. But I will be happy to assist you with signing up for email alerts about the device.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jorge: [/B]Yeah I signed up a while back, but nothing.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jorge: [/B]No word on when it's coming?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Marvette: [/B]Sorry about that but we will not be receiving any information on the device until it is posted on our website.[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Marvette: [/B]Is there anything else I can assist you with today?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jorge: [/B]Been reading a lot of buzz about this phone. Surely I can't be the only one asking about it. Do you folks get a lot of inquiries about this phone?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Marvette: [/B]Yeah absolutely but we have no information on this device yet either.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jorge: [/B]I understand. But is it coming to Verizon for sure?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Marvette: [/B]Yes that is correct.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Jorge: [/B]Ok, thanks for your help![/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Marvette: [/B]Thank you for visiting Verizon Wireless; it’s been a pleasure chatting with you. Have a great day![/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Marvette: [/B]My pleasure[/FONT][/FONT][/COLOR]
    b-jammin21

    Code:
    [COLOR=#484FA3][FONT=Verdana][FONT=Verdana][B]Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.[/B][/FONT][/FONT][/COLOR]
    [COLOR=#484FA3][FONT=Verdana][FONT=Verdana][B]You are now chatting with 'Marcus'[/B][/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Bob: [/B]Hello Marcus.[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Marcus: [/B]Hello. Thank you for visiting our chat service. May I help you with your order today?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Bob: [/B]Sure. I was just taking a look at the phones you offer, and thinking of purchasing one for my brother for the holidays. Maybe you could help me?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Marcus: [/B]Sure, i can help you find a phone for him. Is he a current Verizon customer?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Bob: [/B]I don't know whether he has Verizon or Sprint, but I do know that he is a big fan of Android smartphones.[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Marcus: [/B]Ok, well you probably want to find that out before you look, because the phones on verizon will not work with sprint and the phones on sprint will not work on Verizon[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Bob: [/B]Ahh, good point. I'm pretty sure that he owns the first Droid phone right now. Is that a Verizon phone?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Marcus: [/B]The original motorola droid is, yes[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Bob: [/B]Oh, great. Well what phones can you recommend? Especially for Android...[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Marcus: [/B]Honestly the best thing out now would be the Droid razr. it is really thin, and durable, and has a large screen, front facing camera for video chatting, dual core processor for awesome phone speed adn it is 4G capable for faster internet[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Bob: [/B]Wow. That sounds pretty good. He might like that since his current phone is a Motorola.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Bob: [/B]Last time I talked to him, I think he mentioned something about a Nexus...do you know anything about this?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Bob: [/B]I can't find it on your website.[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Marcus: [/B]There is one coming soon, but i don't have a release date or anything[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Bob: [/B]Is there a preorder date or anything that you know of?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Marcus: [/B]not yet, no, nothing has been announced[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Bob: [/B]Hmm...Well, I will have to double check with him, but if that's the phone he really likes, I'd like to get it for him for the holidays. Will it be out by then?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Marcus: [/B]I have no idea. hopefully it will, but i would check back next month sometime to see if it is released yet[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Bob: [/B]Okay, do you know what it's called? I think he just said Nexis or something. I want to make sure I get it right.[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Marcus: [/B]Galaxy Nexus[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Bob: [/B]Okay cool. But it will be coming to Verizon for sure? Next month maybe?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Marcus: [/B]I can give you a link to sign up for email updates if you would like[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Bob: [/B]Yeah that would be great![/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Marcus: [/B][URL="http://smartphones.verizonwireless.com/nexus/"]click here[/URL][/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Bob: [/B]Awesome, thank you. I will be sure to sign up.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Bob: [/B]Do a lot of people ask about this phone?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Marcus: [/B]A lot have recently, yes. I'm waiting for it myself to upgrade to[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Bob: [/B]So would you say that's the next best phone to come to Verizon? Do you think I should just get him the Razr or wait and get him the Galaxy Nexus?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Marcus: [/B]I would wait to see if it comes out, then if it hasn't a week or so before christmas, go with the razr[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Bob: [/B]Okay that's a good idea.[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Marcus: [/B]Awesome, So was there any concerns you had for me now that we have went over the razr and nexus?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Bob: [/B]I don't think so. I just wanted to get a valid opinion for which phone to get my brother, and I was curious to learn more about the Nexus. Is there any other information you know about it?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Marcus: [/B]Honestly nothing has been released to me, but if you sign up for those updates they will let you know once something is released[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Bob: [/B]Okay awesome. Well thank you very much for your advice and information. Have a great Holiday season![/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Marcus: [/B]Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great evening![/FONT][/FONT][/COLOR]
    [COLOR=#484FA3][FONT=Verdana][FONT=Verdana][B]Your chat session has been ended by your Verizon Wireless online agent.[/B][/FONT][/FONT][/COLOR]
    leakim13
    Code:
    [COLOR=#484FA3][FONT=Verdana][FONT=Verdana][B]You are now chatting with 'Logan W'[/B][/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]hi logan[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Logan W: [/B]Hello. Thank you for visiting our chat service. May I help you with your order today?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Logan W: [/B]What can I do for you today?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]well you could hit the trifecta if your answers are awesome ;)[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]i am on my 3rd Droid 2 Global and its almost been thrown through walls out windows and into large bodies of water in the last few weeks[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Logan W: [/B]Haha. [/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Logan W: [/B]I'm sorry to hear that.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]i have been a 5+ year loyal Verizon customer and I pay about as much as one person with one phone possibly can[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Logan W: [/B]Okay.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]I have been beyond disappointed with the phone selection, offers, and options available in the past year so i have let me contract expire and have not upgraded due to what i consider a huuuuuge gaff in verizons ability to provide new technology and updates for said devices in a timely manner.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]so to say that i am disgruntled would be a major understatement[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Logan W: [/B]Okay.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]i just recieved an offer for a free month of service (i pay just shy of $140 a month) and yet I have been informed that the actual $ amt creditied would by $90... which to me is kind of a punch in the gut... dont offer me a full free month if it only means i can make and recieve calls for free haha[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]what I am trying to do is take everything that verizon is throwing at me, $45 phone trade in credit, *free month, upgrade credit of $50 and the 2 year contract price and mash it all together.[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Logan W: [/B]That is covering your plan and features but not the taxes and surcharges.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]taxes and surcharges on my plan are not $50, only your colling plan is free from what i understand, data and any other extrass would still need to be paid for[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]*calling[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]sorry.... new keyboard haha[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Logan W: [/B]No problem.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]and I want a NEW phone, I dont want a moto device based on my previous experience of having them crap the bed so to speak... i want something clean easy dual core simple and fast. what are my options currently?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Logan W: [/B]I would go with the iPhone 4S or the HTC Rezound.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]i have no issue signign a 2 year contract, taking some $ out of my pocket for a new phone, and falling back into the fold as a smiling verizon customer if some simple conditions are met, if not... i have no issue porting my verizon # to google for $20 and getting an unlimited plan with another carrier as AT&T just put up 3 new towers where i live in NH and will have their 4g service here in 4 months (you will as well as you are going to be renting tower space from them or at least thats how i read it in the paper)[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]i dont have a wallet chain or comical glasses so an iphone isnt an option for me haha[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]a rezound has HTC sense right? i really hate all that crap moto HTC and other manufactures put onto a phone.... seems to cause all sorts of problems[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]is that a dual core with a gig of ram?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]this needs to last me another 2 years...[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Logan W: [/B]It does have a GB of Ram yes.[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Logan W: [/B]Hi, I'm just checking in, how is everything going?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]dual core at least 1.2 GHZ?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Logan W: [/B]Dual core 1.5 actually.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]outstanding do you know what processor it has?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Logan W: [/B]Qualcomm[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]if not thats cool, i have been trying to research all this and make an educated choice here but there is so much info out there and not all of it is reliable, thats why i decided to question the source lol[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]i have also heard about the new Nexus, what are your thoughts?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Logan W: [/B]The Rezound is way better.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]is that because i can purchase that today? i have waited over a YEAR for a new phone so another week or a month or whenever y'all decide to release it (samsungs site said Verizon has had it since Nov 17th - or at least thats what i read)... why would you go with the Rezound over the Nexus?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]i have an open mind[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Logan W: [/B]I love Samsung myself and am a avid user of their products and very rarely stray from that. [/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Logan W: [/B]The thing is, spec wise, the Rezound is just a better phone. [/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Logan W: [/B]I don't like how the Nexus is going to have such a big screen. It's going to feel like holding a tablet to your face haha.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]but doing that unlocks it right? haha[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]and i totally agree that i have really no need for a screen bigger than 4 inches, i will NEVER wear a phone clip on my belt and if it has an issue being in my pocket then it wont work for me[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Logan W: [/B]Exactly.[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Logan W: [/B]Hi, I'm just checking in, how is everything going?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]is there even any reliable info on when the Nexus gets released? this is also poor customer service i feel... if someone is going to make such a long commitement to get a credit for a piece of technology that is what i would consider a pretty big purchase, i mean i use my phone legit at least every 5-10 minutes for something, most of my career is done through it... how can there be no info on whats comming out... we know when movies are coming out 6 months before they do right?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]i am intrigued by your comments about the rezound as honestly it wasnt even a phone i was considering...[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]i had almost resigned myself with just saying screw it and grabbing a Razor[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]but will i be able to take all those credits and discounts and use them all at the same time is my major concern after picking a phone[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Logan W: [/B]I am sorry but there is no information on the Galaxy phone. [/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Logan W: [/B]You can except the trade in credit as you don't get that until you send us the phone.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]logan you do realize that thats kind of a ridiculous thing for you to HAVE to say right?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]that you have no info about a phone that your company has in its hands and has been advertising about, im not mad at you just a point of fact.[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Logan W: [/B]I don't even have any information on it. It's not like I'm just telling you that as part of my job I really don't have any information on it.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]i know, thats gotta be a tough part of your job[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Logan W: [/B]Sometimes but not really because no one else has any information either so it's not like I'm being left out.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]so you are saying that i can use the free month, not for a free month but towards a phone purchase? and the $50 upgrade credit, and the new 2 year contract price all at the same time? would i have to do that online? in a store? a phone call?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Logan W: [/B]No you cannot use that towards a phone purchase. You can only use the two year discount and the $50 credit.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]how does that make sense? lol[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]its the same money[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Logan W: [/B]I would recommend contacting customer service at 1-800-922-0204 as they will have the tools to better assist you. I am sorry if there is any inconvenience.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]You: [/B]haha no worries, thank you for your time Logan i will look into the Rezound a lil more closely[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Logan W: [/B]It has been my pleasure to chat with you today! Please feel free to re-open the chat session if you need further assistance . Thank you and have a great day![/FONT][/FONT][/COLOR]
    [COLOR=#484FA3][FONT=Verdana][FONT=Verdana][B]Your chat session has been ended by your Verizon Wireless online agent.[/B][/FONT][/FONT][/COLOR]
    trusstopher

    Code:
    [COLOR=#FF0000][FONT=Verdana]Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience. You are now chatting with 'Terri'[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Terri: Hello. Thank you for visiting our chat service. May I help you with your order today?[/FONT][/COLOR]
    [COLOR=#0000FF][FONT=Verdana]Trusstopher: I was thinking about upgrading but haven't quite decided on a device yet.[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Terri: I would be happy to help you with phones.[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Terri: Are you wanting a smart phone or a basic phone?[/FONT][/COLOR]
    [COLOR=#0000FF][FONT=Verdana]Trusstopher: Definitely a smart-phone and definitely something running Android.[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Terri : Great@[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Terri: Do you want all touch screen or one with a keyboard as well?[/FONT][/COLOR]
    [COLOR=#0000FF][FONT=Verdana]Trusstopher: Well, I was considering maybe having a key-board, but I want it to be 4G LTE as well... and I looked at the Stratosphere in the store.. wasn't a fan of how it felt in my hands.[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Terri: What would be the main use of the phone for you online[/FONT][/COLOR]
    [COLOR=#0000FF][FONT=Verdana]Trusstopher: Pretty much a general all purpose device.[/FONT][/COLOR]
    [COLOR=#0000FF][FONT=Verdana]Trusstopher: I am definitely thinking I want a "top-tier" device, though.[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Terri: How important is the camera to you?[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Terri: Would you like to be able to access your home pc from anywhere?[/FONT][/COLOR]
    [COLOR=#0000FF][FONT=Verdana]Trusstopher: Megapixels don't mean very much, but I'd prefer close to zero-shutter lag and a high quality sensor.[/FONT][/COLOR]
    [COLOR=#0000FF][FONT=Verdana]Trusstopher: Remote access to my PC is very low on the priority list.[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Terri: Then I think you may like the Razr. It has 1080 HDP video. It has a great battery life as well with smart settings.[/FONT][/COLOR]
    [COLOR=#0000FF][FONT=Verdana]Trusstopher: Interesting... interesting... Razr, huh? But that doesn't have a keyboard, does it?[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Terri: No the only one with a keyboard that is 4G is the Stratosphere. However the Razr is very easy to text on.[/FONT][/COLOR]
    [COLOR=#0000FF][FONT=Verdana]Trusstopher: I heard someone mention the other day that the Droid 4 was basically going to a new version of the Razr... will that have a keyboard on it?[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Terri : We have not gotten any information on the Droid 4. [/FONT][/COLOR]
    [COLOR=#0000FF][FONT=Verdana]Trusstopher: Oh, I apologize... I thought I had heard that it was coming out next week so I figured you guys would have gotten the info about it already.[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Terri: That is ok.[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Terri : We get that all the time about all kinds of phones.[/FONT][/COLOR]
    [COLOR=#0000FF][FONT=Verdana]Trusstopher: I'm sure you get a lot of questions about the Galaxy Nexus as well, don't you?[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Terri : Yes .[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Terri: Hi , I'm just checking in, how is everything going?[/FONT][/COLOR]
    [COLOR=#0000FF][FONT=Verdana]Trusstopher: I probably have as many questions about the Nexus as you have been asked... I think it is the primary reason I'm having such a hard time deciding on my upgrade. It is my white whale... the one device I truly want but just can't get my hands on or even a snippet of info on.[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Terri : I can send you a link about it. [/FONT][/COLOR]
    [COLOR=#0000FF][FONT=Verdana]Trusstopher: Oh? Some inside information? :-)[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Terri : [/FONT][/COLOR][URL="http://news.verizonwireless.com/news/2011/10/pr2011-10-21a.html"]Click here.[/URL]
    [COLOR=#0000FF][FONT=Verdana]Trusstopher: I actually hadn't seen that page yet. Thank you!![/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Terri : You are welcome. [/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Terri : Are there any other issues I can assist you with today? [/FONT][/COLOR]
    [COLOR=#0000FF][FONT=Verdana]Trusstopher: Looks like it is missing the real meat and potatoes though... A time frame :-([/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Terri: I know but at least you have the specs.[/FONT][/COLOR]
    [COLOR=#0000FF][FONT=Verdana]Trusstopher: This is true... even more Nexusy Goodness to dream about. So I guess that means y'all haven't been given any time frames either?[/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Terri: Sorry.[/FONT][/COLOR]
    [COLOR=#0000FF][FONT=Verdana]Trusstopher: It's no problem!! But I do really appreciate your help!![/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Terri: Do you have any other questions for me at this time>[/FONT][/COLOR]
    [COLOR=#0000FF][FONT=Verdana]Trusstopher: Not right now... going to see if I can't wait out my dieing Droid 1 for the Sexy Nexy[/FONT][/COLOR]
    [COLOR=#0000FF][FONT=Verdana]Trusstopher: Have a wonderful day, Terri![/FONT][/COLOR]
    [COLOR=#3E3E3E][FONT=Verdana]Terri: Hi, I'm just checking in, how is everything going?[/FONT][/COLOR]
    [COLOR=#FF0000][FONT=Verdana]Your chat session has been ended by your Verizon Wireless online agent.
    [/FONT][/COLOR]
    YankInDaSouth

    Code:
    [COLOR=#484FA3][FONT=Verdana][FONT=Verdana][B]Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.[/B][/FONT][/FONT][/COLOR]
    [COLOR=#484FA3][FONT=Verdana][FONT=Verdana][B]You are now chatting with 'Mike C'[/B][/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Mike C: [/B]Hello. Thank you for visiting our chat service. May I help you with your order today?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]Hey Mike, how's your day?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Mike C: [/B]Great! How can I help you today?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]I've got some questions regarding Android Smartphones[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]I have heard a lot of "hype" about some new version[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Mike C: [/B]I'd be happy to help you with your questions.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]new version of android, that is[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]But, looking on the site I am not seeing much info[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Mike C: [/B]Right now the Razr and the Rezound are the newest out, while there is also the Galaxy Nexus coming soon. There hasn't been much info put out about that yet release date wise.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]I see - and the Razr and Rezound both have this new Android version?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Mike C: [/B]They will be able to update to it when it comes out.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]And this Galaxy Nexus is a mystery device of sorts lol[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]Is there a time frame as to when the new Android will be made available?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]I just did a quick google search on Galaxy Nexus - seems it's available in the UK?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Mike C: [/B]The Nexus will be the first to come with it installed, and other phones should get the update within a few weeks of it's release.[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Mike C: [/B]You can get unlocked ones, but those you can only activate on other carriers like ATT.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]Ugh! Man how can this be?![/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]The boys on the other side of the pond showing us up?!!? Good ole U S of A?![/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]Anywho ...[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Mike C: [/B]They had the Galaxy SII available outside the US for a long time before it came to carriers officially too. Samsung is a Korean manufacturer, so that may have something to do with it.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]Ah ha[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]So, the Nexus will this new Android out of the box while the others will have to wait for an update ...[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Mike C: [/B]Yes.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]I know how painful it can be awaiting for an upgrade - my first droid took forever to get an update[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]So, this Nexus has no release date info?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Mike C: [/B]Not for Verizon yet. I would expect mid to late december.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]Hmmm ... now I have a dilemma[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]December is right around the corner, but I have this money burning a whole in my pocket[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]DAG BLAST IT!! What's a guy to do Mike C??!?!?1[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]If you were in my shoes, would you await the Nexus?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Mike C: [/B]I definitely would at this point, since it should be pretty close.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]Awesome! Thanks for an honest answer![/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]I appreciate that![/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]I see you're not just trying to sell me something right here and now![/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]OK, I REALLY appreciate your insight on this[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Mike C: [/B]It's better to wait and not end up with the buyers remorse later.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]So very true![/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]You're a good man Mike C![/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]Tell your boss I said you deserve a raise!![/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Mike C: [/B]Thanks! Do you have any other questions I can assist you with today?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]Your raise is effective the day the Nexus releases :)[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Mike C: [/B]Haha[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]OK, thanks again Mike C!! You have been very helpful!![/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]You have a great day![/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Mike C: [/B]It has been my pleasure to chat with you today! Please feel free to re-open the chat session if you need further assistance . Thank you and have a great day![/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]I will bury my money in the backyard and sit tight![/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Chip: [/B]Ta ta[/FONT][/FONT][/COLOR]
    [COLOR=#484FA3][FONT=Verdana][FONT=Verdana][B]Your chat session has been ended by your Verizon Wireless online agent.[/B][/FONT][/FONT][/COLOR]
    YankInDaSouth 2nd convo

    Code:
    [COLOR=#484FA3][FONT=Verdana][FONT=Verdana][B]Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.[/B][/FONT][/FONT][/COLOR]
    [COLOR=#484FA3][FONT=Verdana][FONT=Verdana][B]You are now chatting with 'Lisa'[/B][/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]Good morning Lisa[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]Hello. Thank you for visiting our chat service. May I help you with your order today?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]Yes, I am looking to get my husband a new phone for Christmas, but I am not the most tech savvy person[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]I'd be happy to assist you.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]Thought I'd turn to the experts for some help lol[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]Awesome![/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]Do you know if he would want a basic phone or a smart phone?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]OK, here's the little I do know - he loves Android[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]Awesome! That would be one of our smart phones.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]He HATES the current phone has, the Thunderbolt(?)[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]Oh no![/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]And apparently he now hates whoever makes that phone (HTV??)[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]Yes, it is.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]I only know what little a pay attention to when he gripes to me lol[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]I understand completely![/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]I also know he just recently returned the Droid Razor (I think)[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]He complained about the screen looking "like crap" and terrible pictures[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]So, as you can see I have an obstacle course of phones to navigate through lol[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]This could be a very dangerous gift giving experience lol[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]The Bionic is a great phone![/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]Is that a droid too? I hear him constantly say he misses his "original Droid" - that make any sense to you?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]Yes, it is a Droid phone.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]Between Star Wars and phones I have no idea what Droids he's talking about anymore[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]He always says his first droid had no "Verizon craps apps" ?? What ever that means[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]He's always talking about the "pure android experience"? That make any sense at all to you? lol[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]I have at least 3 co-workers that have the Bionic and they all say it is absolutely the best phone they have ever had.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]Sorry, I don;t me to keep laughing, but I am surprising myself with how I can quote his rants - I guess I do pay attention after all :)[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]Yes, you must pay close attention![/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]Oh, I also remember hearing him mention the Samsung Ice Cream Sandwich?? Is that a phone?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]That is an operating system on some of the phones.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]I tell ya, heard him talk about gingerbread, frayo(?) and now ice cream sandwhich - can't tell is he's talking dessert or phones half the time lol[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]That is funny![/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]Those are both operating systems on the Android phones.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]Oh, I see - so ice cream sandwich is kinda like what Windows is on my home PC ...[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]yes, somewhat.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]OK, so what phone in your vast line up has it?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]I don;t think we're due for an upgrade but I am willing to but it out right just to shut him up!![/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]Awesome![/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]The Bionic has the Gingerbread and when the Ice Cream Sandwich is available, he can upgrade to it on the phone.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]Been hearing a lot of Samsung talk outta him as of late ... any Samsung ice cream phones?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]The Ice Cream is not out yet but, it will be soon.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]AH, I see[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]Awesome![/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]So, does this Samsung chatter I hear from him ring any bells to you? Do they have (or will they have) a ice cream phone?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]I just hate to get something that makes him even more angry lol[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]I can't listen to any more of his rants! I need your help Lisa!! :)[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]The Samsung Stratosphere has the Gingerbread and he can upgrade to ice cream sandwich when it comes available.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]Is that a pretty recent phone? I know he'll want something shiny and new and cutting edge so he can feel important at work[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B](oops, did I say that out loud?) ;)[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]Yes, it came out very recently.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]Ah, perhaps this is the one his been hoping for[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]Awesome![/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]Although, the more I think of it, I remember when he got the Razor it was almost as if he settled. Like the phone he REALLY wanted was not yet available[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]Any Samsung phones coming do the pipe line?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]I do not know of another coming out in the near future.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]huh.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]and what is the return policy on these phones? in the event I guess wrong[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]You will have 14 days from the time you activate it to return/exchange it.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]Hmmm ...[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]Maybe I should wait[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]Can I get a gift card at a local store?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]Can you buy a device with a gift card?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]Yes, you could purchase a gift card.[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]yes, you can buy it with a gift card.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]OK, maybe I should go that route - maybe Santa will come driving an ice cream truck this year :) Loaded with ice cream sandwich phones lol[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]Super![/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]Just to be sure I understand correctly - there are no ice cream phones available now or in the near future?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]You have an awesome sense of humor![/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]Thanks - living with my husband I have too :-/[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]No, it is not out yet but, will be soon.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B];)[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]It has been my pleasure to assist you today.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]OK, sorry for my stupidity, but the phone will be out soon?[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]The phones have the Gingerbread now and will be able to update to the ice cream sandwich when it is available.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]Oh yeah, sorry[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]No problem![/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]Any chance of a shiny new gadget coming out before Christmas?[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]I know he LOVES the latest and greatest ...[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]I do not have that information at this time.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]Man, they really don't give you a lot of ammo do they lol[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]Absolutely![/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]I guess they try to keep the shiny new toys under wraps as not to spoil the surprise :P[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]OK, I REALLY appreciate your time! Perhaps I will visit a local store and pick their brain.[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]Maybe I can squeeze some information out of them lol[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]Awesome![/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]You've been really helpful and patient with me Lisa[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]and I thank you[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]You are very welcome! I have enjoyed assisting you![/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]Hopefully they decide to give you more intel to deal with idiot like me in the future lol[/FONT][/FONT][/COLOR]
    [COLOR=#3A49BC][FONT=Verdana][FONT=Verdana][B]Allison: [/B]Hope you have a GREAT day :)[/FONT][/FONT][/COLOR]
    [COLOR=#3F3F3F][FONT=Verdana][FONT=Verdana][B]Lisa: [/B]Thank you for visiting Verizon Wireless; it’s been a pleasure chatting with you. Have a great day![/FONT][/FONT][/COLOR]
    [COLOR=#484FA3][FONT=Verdana][FONT=Verdana][B]Your chat session has been ended by your Verizon Wireless online agent.[/B][/FONT][/FONT][/COLOR]
    Continues- http://www.droidforums.net/forum/ga...-trollin-aka-waiting-nexus-9.html#post1868433
     
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  6. patriot95

    patriot95 Member

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    Yeah... Kyle is the... can I say the s-word here? Lol. Kyle is the man!
     
  7. patriot95

    patriot95 Member

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    I couldn't be pushy with Kyle. He was too nice. But that's all for now. I'll chat again later I'm sure. Make sure they know that I'm interested! :icon_ banana:
     
  8. DF Smod

    DF Smod Silver Member

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    Alex aka doublea500 that's just wrong :crazy:
     
  9. doublea500

    doublea500 Active Member

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    i never said i was proud of it :happy:
     
  10. doublea500

    doublea500 Active Member

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    haha its not like college admissions where they want to make sure you really want to go to their college:D. also, add mine and others (when they come out ofc) to the main post. just put
    Code:
    (copy and paste trolling)[z/code] [/SIZE] [U]except without the z[/U]
     
  11. jcardona1

    jcardona1 Senior Member

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    Think she finally gave up on me :blink:

    Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.You are now chatting with 'Sarah'
    Jose: Hello
    Sarah: Hello. Thank you for visiting our chat service. May I help you with your order today?
    Jose: Hi Sarah. I'm a little lost on your website...
    Jose: I'd like to upgrade one of my lines but I'm not sure if I see a full list of your phones.
    Jose: I'm looking for the Samsung Galaxy Nexus. It was confirmed for pre-order today
    Sarah: Are you logged into "My Verizon" with your username and password?
    Sarah: I'd be happy to assist you.
    Jose: Yes I am...
    Sarah: You would be able see the list when you click upgrade a new device and then the device should come up.
    Jose: Ok, I click on the line I'd like to upgrade, and I see several phones except for the Galaxy Nexus. Am I doing something wrong?
    Jose: It shows 106 devices...
    Sarah: Would you mind holding for a moment while I check that information?
    Jose: Sure, thanks
    Sarah: We do not have that device yet.
    Jose: Really? I thought it was supposed to open for pre-order today!
    Jose: So when will it be available?
    Sarah: I am not sure you would be able to get email alerts to see when teh device may come out.
    Jose: So there's no release date? What information do you guys have?
    Sarah: I do not have any information at this time.
    Jose: Last time I spoke to customer service over the phone they said pre-orders started today, and the phone would ship by 12/8.
    Jose: So I'm a little surprised to hear you have no information.
    Jose: Is there anybody else you could ask? Please?
    Sarah: We in the same department with sales and we do not have any information. What I would recommend you do is sign up for email alerts and you would be able to see when the device may launch.
    Sarah: Is that okay?
    Jose: Could you give me a time frame at least? My phone is in really bad shape and I need a new phone asap! It freezes a lot when I try to make calls. I'm afraid I'll have to make an emergency 911 call one of these days and my phone won't work, and I'll bleed out and die :(
    Sarah: I am not sure.
    Sarah: Would you like to get another device and then when the device comes out you would be able to get that device.
    Jose: I just don't get how customer service gives me a confirmed date, but sales has no information on it. Was I lied to?
    Jose: How would that work? I can return the phone for a full refund?
    Jose: Oh, and I've been hearing a lot about some new Droid thing called "Ice Cream Sammich". What is that?
    Sarah: Hi, I'm just checking in, how is everything going?
    Jose: Still here, did you get my last 3 messages?
    Sarah: We do not have nay information on that device. I only sales devices that are online.
    Jose: What about the returns question?
    Jose: And "Ice Cream Sammich"?
    Sarah: We do not have that device or kow about that device
    Sarah: Would you mind holding for a moment while I check that information?
    Jose: Sure
    Sarah: Thanks for holding'
    Sarah: We do not have these devices at this time you would be able to get a device that is online or check back to see when we get the devices.
    Jose: So Ice Cream Sammich, is that a new phone? Or an app? I read it can unlock my phone with my face. Does that Razr have that?
    Sarah: You would be able to see in the mart if you have a smart phone.
    Jose: Yeah I have a smart phone, I have the original Droid. So Ice Cream Sammich is an app I can download?
    Jose: I just tried opening the market and my phone crashed. It's rebooting. I hate my phone.
    Sarah: Would you mind holding for a moment while I check that information?
    Jose: No problem
    Sarah: Thanks
    Sarah: Thanks for holding.
    Jose: Any word?
    Sarah: No we are unsure of that that may be
    Jose: So no information on the Galaxy Nexus or Ice Cream Sammich?
    Jose: So what's the return policy on phones?
    Sarah: 14 days to return the device.
    Jose: Hmm, so what if I buy the Razr and the Nexus isn't out in 14 days? Can you guarantee it will be out before then?
    Sarah: No I am not assure uyou that.
    Jose: What about by Christmas? My wife said this phone was going to be my Christmas present. If it doesn't come out by then, I won't have anything to look forward to for the holidays.
    Sarah: It may come by then but I can not guarantee you that
    Jose: Ok, guess I'll keep checking back.
    Jose: And making calls from a pay phone :(
    Jose: Don't even remember how to use one.
    Sarah: I am sorry do you have any other questions I would be able to assist you with? Would you like to get teh droid devices?
    Jose: Do you know how much it costs to make a local call from a pay phone?
    Jose: Yes! I would like a droid device, the Samsung Galaxy Nexus
    Sarah: I am referring to the Droid Razor?
    Jose: Oh. Do you have the original Razr?
    Jose: Not the new one, I really like the old one.
    Sarah: Nop
    Sarah: No we do not
    Jose: Does the new Razr unlock with my face?
    Sarah: i do not understand
    Jose: Yeah, I saw a video. The Nexus unlocks the phone when I put my face to the screen.
    Sarah: i am not sure if you get the device you would be able to see.
    Jose: When can I get it?
    Sarah: You can order now if you would like.
    Jose: I can order the Nexus now?
    Sarah: We do not have that device.
    Jose: You just said I could order it.
    Sarah: We do have the Razr.
    Jose: What about the Nexus?
    Sarah: We do not have this device.
    Jose: Bummer, do you know when?
    Sarah: Do you have any other questions I would be able to assist you with, You would be able to sign up for email updates as to when teh device may come out.
    Sarah: If you would like I would be able to send you a link.
    Jose: Where can I sign up?
    Sarah: I will send you a link.
    Jose: Ok, thanks
     
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  12. doublea500

    doublea500 Active Member

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    hey jcardona can you remove the code around it :D. sorry, it was really for the main post and its easier to copy and paste when its not in the code.

    also, your rep, sarah, really did not no much about it. some do some dont. you got unlucky there :(. good try though, i meant to ask about the extended return policy but forgot.