Amazing to me How the "climate" has changed. I feel they are almost confrontational. Went into a "Premier Retailer" code for Not a corporate store thinking well maybe these guys will be more motivated. It was on an issue with my $25 screen protector that won't stay where I put it (on my phone's screen) She told me to "Take it back to the store I bought it or call the company that made it and ask for a new one" this after she sat there picking at it with her fingernail for 5 minutes like she just discovered a dinosaur egg. I didn't go back to the store "I bought it at" because they had a 1 1/2 hour wait to be seen and the other company store acted like I was there to rape and pillage their cheerleaders. I realize it's "the Holidays" already and retail is stressful but really? What sucks is, it's competition in reverse. It used to be competition raised the bar and the consumer benefited but at some point the pendulum swung the other way and now the competition basically says, 'Good luck finding a better situation than you have here - We are ALL just as Bad". Sad.