I just went to the Verizon Wireless Store today because my 5 day old Droid's slide is already loose. The Manager of the store told me that this is normal wear and tear. Even though the 3 other customers who were in line with me in the store, all have had their DROIDs longer, did not have this issue. The DROID belong to a person who works in the store (which is also an older DROID) do not have this problem. So the Manager refused to exchange the DROID for me. Luckily my DROID is only 5 day old so I just returned the whole thing. Does anyone else have had a more satisfactory resolution to this problem? If so, what steps did you do to resolve it? If not I guess I'll just wait for my contract to be over and change to iPhone or something. It was one of the worse customer service experience I have ever had.