Verizon run around

Discussion in 'Motorola Droid' started by icemanwbs, Sep 13, 2011.

  1. icemanwbs

    icemanwbs New Member

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    My son is getting big around from Verizon. He is on his 5th ! Droidx. Has nothing but problems with this thing ! And EVERY TIME, their answer is to send him a replacement, not a DIFFERENT model, but same one. This is getting BEYOND silly. This latest one the camera won't work, txt messages are sporadic, and powers off by itself !!!!!.

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  2. Chizzele

    Chizzele Team Sourcery
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    If they insist on another replacement make sure he asks for a new phone and not a refurbished one, they keep sending him phones that have been returned already because of issues. If they refuse to guarantee a new phone as a replacement, demand to cancel his contract with no ETF, FCC rules allow that. After demanding that they will typically cave and either give a new phone of upgrade the model to the X2.
     
  3. icemanwbs

    icemanwbs New Member

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    Sounds like a plan. We are going to one of the local stores tomorrow. Thanks

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  4. takeshi

    takeshi Silver Member

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    You have to be persistent and attempt to escalate. It's not easy because too many people have abused warranty and insurance as a way to upgrade.
     
  5. icemanwbs

    icemanwbs New Member

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    Escalate?

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  6. Danorexic

    Danorexic New Member

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    He's probably referring to attempting to get support from someone higher up (Supervisor, Manager, etc).
     
  7. mg8199

    mg8199 Member

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    lol.
     
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