Verizon phone exchange policy?????

Discussion in 'Samsung Galaxy S4' started by jamjr74, May 19, 2013.

  1. jamjr74

    jamjr74 Member

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    I purchased a new phone from verizonwireless.com and want to do a 14 day exchange for a different device. Does anyone know if I can do this at a corporate store or do I have to mail it back and go through the online store?
     
  2. Dalvik_Cache

    Dalvik_Cache Super Moderator
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    Visit a store, they can help.
     
  3. honors21

    honors21 Member

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    When I went into the store they forced me mailing it back because I didn't buy it in store.
     
  4. zomnomnombie

    zomnomnombie Active Member

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    -A corporate store will be more inclined to help.

    -A franchise or reseller will not want to take the additional cost of processing the exchange.
     
  5. honors21

    honors21 Member

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    It was a corporate store
     
  6. jamjr74

    jamjr74 Member

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    I called my local corporate store today and they said they will do the exchange. Lets see what happens when I go in. Plus I want the S4 so depends on availability I guess.
     
  7. jseah

    jseah Active Member

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    A large corporate store near me won't accept returns for items purchased online. In fact, back when the OG Droid came out, the Droid I purchased from them was faulty and when I went to exchange it, they told me they were too busy and I should go to a different corporate store at the mall about a mile away. From what I understand, the corporate stores are marked negatively for any returns/exchanges, even if it is because of faulty equipment. Needless to say I don't do business with that location any more.
     
  8. honors21

    honors21 Member

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    Yes that is what i was told they didn't want the negitive mark .
     
  9. jcoppola33

    jcoppola33 New Member

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    Since the s4 isnt supposed to be in store till thursday i doubt they will help you with that haha
     
  10. jamjr74

    jamjr74 Member

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    Yeah thats when im going to try return, Thursday. See what happens. Worse case i have to mail it back.
     
  11. jamjr74

    jamjr74 Member

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    Well my corporate store did the exchange for me with no issues. Got my s4. Thanks

    Sent from my Nexus 7 using Tapatalk 2
     
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