Verizon isn't that bad

Discussion in 'Droid RAZR MAXX' started by 94lt1, Apr 12, 2012.

  1. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    When you get free stuff!!! Like a few others on here, big red just upgraded my account with a new RAZR MAXX for free... awesome.... my son is a heavy user apparently.... so they are clearing the 3G for some reason....ordering a new otter box defender today....

    sent from my DROID RAZR MAXX
  2. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    It appears that Verizon is indeed trying to clear the 3g network of heavy users.... or just trying to lock us all into contracts....for whatever reason....anyhow...

    I'm glad that I will now have another razr maxx to compare my battery life too with me using both phones.... apples to apples. This should be interesting.......

    First thing I'm going to do is ...... repeat after me folks.....CHARGE THE BATTERY TO 100%.

    sent from my DROID RAZR MAXX
  3. TRIKOTRET
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    TRIKOTRET New Member

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    Take the new one and give him your old one :)

    Sent from my DROID RAZR using DroidForums
  4. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    Hmmm. I like how you think lol. I think i shall!!!!

    sent from my DROID RAZR MAXX
  5. FoxKat
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    FoxKat DF Super Moderator Staff Member Premium Member

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    ...with power off, and then use to 15% (low battery), and then to 100% again *(but then again, YOU know this...I added it for the rest!) :biggrin:
  6. MysticalDreams
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    MysticalDreams Member

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    Did Verizon call/email/mail you or did you contact them? My nephews usage is through the roof and he hasn't been contacted. When he called them, they knew nothing.

    Any advise?
  7. FoxKat
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    FoxKat DF Super Moderator Staff Member Premium Member

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    Generally if you call 1-800-922-0204, or *611 from the phone, the customer service department will be less than anxious to provide any comps. However, if you complain long enough, tout how long you've been a loyal customer, how you really don't want to take your business elsewhere - but..., how the phone(s) you have is/are not serving your needs/working properly, etc., blah, blah, blah... They will eventually transfer you to "Customer Loyalty" or "Customer Retention", or they'll tell you they no longer have those departments, but will suddenly have some "ways to assist you", either via free equipment, or via a credit to the phone bill to offset the new costs. In the end, they know they'll make it back in spades, so push for some kind of help.

    I wasn't in the market when the BOGO offer was pushed for the RAZR/MAXX because I had already bought mine back in December. Still, when I did, they credited my account with nearly all the costs to purchase my phone and with the upgrade, and then sent me a Car Navigation Dock, so that when all was said and done, I had a new phone and the dock and it cost me less than the retail price of the dock alone.

    YRMV :biggrin:
  8. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    I called today because they had overcharged me on my last few bills. They quickly found it and said they'd even it out the next bill. I was set to hang up... and the lady said you have a line 6168, that is eligible for upgrade in November, but you have an offer to upgrade that line to a free 4G device. Would you be interested???" I said, any 4g device? So if i want another RAZR MAXX?, She says "if you'd like"....with a slight laugh...

    At this point I'm feeling like I'm in that movie WISH MASTER,... from my childhood.

    I don't have any advice. I thought it was a bad joke at first, yeah right... a free RAZR MAXX....apparently there was only the contract attached.....





    sent from my DROID RAZR MAXX
  9. Trash Can
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    Trash Can New Member

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    Or, if you want to avoid the hassle of going through all that, call the Loyalty Dept direct: 877-628-8922 :biggrin:
  10. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    Yes sir, I should've been more specific.

    sent from my DROID RAZR MAXX
  11. Sheffy007
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    Sheffy007 New Member

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    HAHA! That's great! :biggrin: thanks for the number!

    Sent from my DROID3 using DroidForums
  12. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    I didn't complain or threaten. I simply said my accountant (wife) found an issue with our last few bills. A charge for X amount for the last 3 months. They found it and that was that.

    I'm happy with my service, and I generally don't gripe or complain..... until you tick me off. Then I get quite sharp tongued, but in an intelligent manor. No need for obscenities, they lose their meaning if you throw them around like skittles. Lol

    sent from my DROID RAZR MAXX
  13. TheAlpha
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    TheAlpha New Member

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    Charge the battery to 100%

    Sent from my DROID RAZR using DroidForums
  14. MysticalDreams
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    MysticalDreams Member

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    Not sure the Loyalty Dept would be able to help him... he has only been with Verizon for about 18 months. He was out of the country before that (went to school in Hungary for 2 years).
  15. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    Lol

    sent from my DROID RAZR MAXX
  16. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    My sons line is less than 18 months in. Only 6 months in.

    sent from my DROID RAZR MAXX
  17. thaDroidz
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    thaDroidz New Member

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    How much data is being used for these offers?

    My daughter is at 3.1 g with 4 days left...

    She with the help of her bf/fiance are on a mission now..
    Streaming Google music at night and downloading any big MB apps just to delete.. lol

    Was funny as poo, when I read this post he was like " oh yeah baby, your getting a MAXX..." he's on a tiered plan and has been given the go ahead to up her data (unlimited)

    kids in a candy store..

    "We can stream Google and Pandora at same time, while u send me major email and picture bombs"
    Lmfao

    ----posted maxx'ed out----
  18. GiovanniTheToker
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    GiovanniTheToker New Member

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    So, if I have been with Verizon for 7 years, I can get a free phone? Never changed my number or anything..

    Sent from my DROID BIONIC using DroidForums
  19. thaDroidz
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    thaDroidz New Member

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    7+ for me too no free phone yet....

    ----posted maxx'ed out----
  20. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    OK. I called VZW and asked why I've been upgraded for free. Different person than yesterday, obviously. The guy said it was because of my history with them, and having a perfect pay history.

    I asked to speak to a person in tech support about the issue my phone just had... of course they had no answers but when asked about the free upgrade. He said they are clearing the 3g network and my son was a heavy user, then he sent me to another tech person.

    she said it was because I've been with Verizon for 5 years... and no help with my device issue of course. She offered a CLNR. Of course I'm not taking it unless something happens and this phone goes out. The issue has seemed to resolve its self. Like a glitch. Has never happened before, and it's acting right now.

    sent from my DROID RAZR MAXX

    I would also like to point out that I'm not the only person this has happened to. And I was shocked and dumbfounded when it did happen to me.
    Last edited: Apr 13, 2012
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