Verizon is shipping me a new phone...

Discussion in 'Android General Discussions' started by BostonDroid, Dec 13, 2009.

  1. BostonDroid
    Offline

    BostonDroid New Member

    Joined:
    Dec 9, 2009
    Messages:
    134
    Likes Received:
    0
    Trophy Points:
    0
    The battery cover on this one sucked so they are shipping me a new one... what are the chances that is it refurbished? Verizon rep at the store said that the chances are very slim that it is refurbished since the phone has only been out for about a month or so... now I am nervous that I am gonna get a crappier phone?
  2. mth04
    Offline

    mth04 Premium Member Premium Member

    Joined:
    Oct 30, 2009
    Messages:
    3,928
    Likes Received:
    0
    Trophy Points:
    0
    Anything is possible so it may be a refurb. In my experience the refurbs have been generally good. Why didn't you just get the updated battery door from Motorola?
  3. cereal killer
    Offline

    cereal killer DF Administrator Staff Member

    Joined:
    Oct 29, 2009
    Messages:
    11,089
    Likes Received:
    738
    Trophy Points:
    113
    Location:
    Austin, TX
    You could have just went to Moto's site and went to their contact page. You can call, email or live chat and get a new battery cover free
  4. metalmenance
    Offline

    metalmenance New Member

    Joined:
    Nov 10, 2009
    Messages:
    224
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Knoxville TN
    after the first 30 days they are not obligated to send new and alot of people including myself returned our 1st one within 2 weeks, i will be willing to bet you will get refurb unit, watch and see, if they have any refurbs they send them out first until there gone and last i seen somewhere online they had 100,000 or so untis returned and redone. they still warraty it but i think no way do i want someone elses unit after i paid for a brand new so recently
  5. BostonDroid
    Offline

    BostonDroid New Member

    Joined:
    Dec 9, 2009
    Messages:
    134
    Likes Received:
    0
    Trophy Points:
    0
    stupid question... how will I know if it's refurbished?
  6. J-Buck
    Offline

    J-Buck New Member

    Joined:
    Nov 12, 2009
    Messages:
    233
    Likes Received:
    0
    Trophy Points:
    0
    Most likely u wont... Sometimes theres no indication that its a refurb at all. My last referb i could tell tho cuz it had scratches and it said refurbished lol, but the one before was clearly a referb and didn't indicate it. this is for a voyager btw
  7. bigthinker
    Offline

    bigthinker New Member

    Joined:
    Nov 27, 2009
    Messages:
    212
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    USA
    Whatever the case, they will make it right...I have been with them for 10 years and have given me nothing but what I expected....
  8. Vulcan1600
    Offline

    Vulcan1600 DF Super Moderator Staff Member Premium Member

    Joined:
    Nov 20, 2009
    Messages:
    5,710
    Likes Received:
    151
    Trophy Points:
    63
    Location:
    Pennsylvania
    Do what CK said - go to the Moto site and get one for free. When the one arrives, call VZW and say that you are returning it using the return address label in the box. Then you can keep your present one and just use the back you got for free from Motorola.
  9. bbtkd
    Offline

    bbtkd Member

    Joined:
    Nov 16, 2009
    Messages:
    638
    Likes Received:
    19
    Trophy Points:
    18
    Location:
    Earth
    I've always wondered what percentage of returned and refurbished electronic equipment is found to have a real problem and repaired in the refurbishment process. I suspect a significant number of errors for which this phone is returned for are caused by a combination of Android or Motorola bugs, Verizon network problems, application conflicts, or inexperienced/confused users. In all of those cases it would probably pass testing, get a new case, and be shipped back out functionally unchanged. It would be interesting to know what percentage are found to have a problem that is fixed - but I'm betting it is under 25%. Probably a significantly smaller number - maybe 5% - have a real problem that evades testing and leads to another return. Hopefully they would 'retire' a phone returned twice.
  10. J-Buck
    Offline

    J-Buck New Member

    Joined:
    Nov 12, 2009
    Messages:
    233
    Likes Received:
    0
    Trophy Points:
    0
    i don't think they would retire it cuz there's so many parts they could just use again
  11. racklefratz
    Offline

    racklefratz New Member

    Joined:
    Nov 23, 2009
    Messages:
    163
    Likes Received:
    0
    Trophy Points:
    0
    Nobody here knows. Just roll with the punches and deal with the issue. Asking a question like that here is just wasted bandwidth.
  12. Vulcan1600
    Offline

    Vulcan1600 DF Super Moderator Staff Member Premium Member

    Joined:
    Nov 20, 2009
    Messages:
    5,710
    Likes Received:
    151
    Trophy Points:
    63
    Location:
    Pennsylvania
    A good many of these Certified Like New (or sometimes referred to as FRU) come back because someone who had no idea how to use their new phone, for example a Razr user gets a Droid and is completely lost and just wants their T9 to text, returns the phone in the first 30 days. Well, they turned in a perfectly good phone but it cannot be re-sold as new, so it then becomes yours. I forget what they told us at my old VZW Call Center but the percentage of this happening is very high.
  13. cookiemomster
    Offline

    cookiemomster New Member

    Joined:
    Dec 5, 2009
    Messages:
    29
    Likes Received:
    0
    Trophy Points:
    0
    I agree. It is much better to get a replacement battery cover rather than risk getting someone else's problem phone. It takes about a week to receive from what I hear.
  14. Jaylor
    Offline

    Jaylor New Member

    Joined:
    Dec 6, 2009
    Messages:
    38
    Likes Received:
    0
    Trophy Points:
    0
    Ugh, I'm having the same problem with my phone! My cover came off in my pocket twice in an hour!!

    I've had this phone for less then a week!
    This is a total defect and I just emailed Motorola about it trying to get a replacement.

    They really need to either send out a recall notice or send out an announcement to everyone with a droid and offer replacements.

    If they don't fix the door issue I'm afraid the phone is going back. (Which would suck 'cause I'm already in love with it)
  15. miltk
    Offline

    miltk Member

    Joined:
    Dec 13, 2009
    Messages:
    114
    Likes Received:
    1
    Trophy Points:
    18
    Refurb is the way to go!!!!!

    They train monkeys to put together a unit on an assembly line, but a factory refurb requires trained technicians to go over the phone and replace bad parts
  16. billyidle
    Offline

    billyidle New Member

    Joined:
    Dec 6, 2009
    Messages:
    419
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Flint, MI


    Why would they recall when very few have the problem? Getting a free replacement door from Motorola, if your Droid does have the problem, isn't good enough to you?
  17. frankieg22x
    Offline

    frankieg22x New Member

    Joined:
    Dec 3, 2009
    Messages:
    287
    Likes Received:
    0
    Trophy Points:
    0
    i'm not trying to stir the pot, but i wonder if a lose door is user error. I took me a minute to figure out how to get mine back on after I took it off for the first time.
  18. Vulcan1600
    Offline

    Vulcan1600 DF Super Moderator Staff Member Premium Member

    Joined:
    Nov 20, 2009
    Messages:
    5,710
    Likes Received:
    151
    Trophy Points:
    63
    Location:
    Pennsylvania
    Could be.....any time I remove the door I find it's a PITA to put back on. But, it does fit tight on mine, so I don't think Moto needs to recall the doors. And, thankfully removing the door isn't a second nature thing like my Storm was for the past year.
  19. freakboy2539
    Offline

    freakboy2539 New Member

    Joined:
    Nov 28, 2009
    Messages:
    66
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Wilkes Barre PA
    Just email motorola...they reply fast and will ship you a battery door free of charge! My droid suffers from the loose battery door and it was as simple as sending them a email and the new one is on its way!
  20. medicTHREE
    Offline

    medicTHREE New Member

    Joined:
    Nov 3, 2009
    Messages:
    463
    Likes Received:
    0
    Trophy Points:
    0
    I assure you it is not. I am not a flipping idiot. The original cover came off in my pocket. A lot. The replacement does not.
Search tags for this page

ship me a new phone

,

verizon sent me a refurbished phone

,

when are they shipping new droids

,

will verizon send me a new phone