Verizon customer service

Discussion in 'Android General Discussions' started by vegasdroid, Dec 29, 2009.

  1. vegasdroid
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    vegasdroid New Member

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    On Wednesday night Dec. 23rd at about 6:30 PM I called Verizon customer service to report a problem with my Droid. They were very nice and said that they would send me out a new phone. At 10:00 AM the next morning my new Droid arrived at my door! This despite that I told them that there was no rush, because my phone was still working OK.
    Now that's customer service! :D
  2. Aaron636r
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    Aaron636r New Member

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    I had the same scenario (with a different phone) and they handled it very well.
  3. soyboy
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    soyboy New Member

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    Glad to hear it. I always here people complaining about Verizons customer service, but the few times I have had to call them over the years, they have been great.
  4. New2u
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    New2u DF Super Moderator

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    I think the default for verizon with sending out equipment is always next day business. Our business deals with them all the time and also i personally do. They always next day business everything. I've always had, with the exception of once, a person on the phone that was nice and treated me nicely. But of course there are always going to be once in awhile you get a jerk or someone that just doesn't know what they are talking about.
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