They actually send you a BRAND NEW unit. It is part of the worry free guarentee thing they have going. They charge you for the new phone to be sent out and once they get the old phone charges go bye bye. Yeah i have to go through this.
Absolutely correct. Beyond the 30 days you would get a refurb.
Refurbs always get a bad rap and I think it's unwarranted. I'd wager more people who get refurbs are fine with them as opposed to people who are unhappy with them. You just see the complaining on the internet, nobody ever writes, "Got my refurb, works great."