Verizon confirms 1 in 1,000 of Droid X devices have defective screens

Discussion in 'Android News' started by wuyanks, Jul 20, 2010.

  1. wuyanks
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    wuyanks DF News Team Premium Member

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    [​IMG]

    Anyone have nightmares recently that the screen on your brand-new Droid X was flickering and banding into oblivion? Then you realize you're not dreaming at all; that you just dropped upwards of $600 on a phone, and after a few hours, you can't even get past the lockscreen. But instead of skirting the issue for a month and then holding a glamorous PowerPoint press conference, Verizon swiftly recognized that they shipped some defective Droid X devices. Furthermore, the Verizon rep did explain that the problem is not widespread at all; only 1 in 1000 devices should have these defective screens. And according to the quote, Motorola has already resolved the issue, and new Droid X shipments should not be delayed:

    If you have experienced this issue with your Droid X, make sure you let Verizon Wireless know as soon as possible, so you can get a replacement. And make sure you don't just settle for a free Bumper.

    source: Engadget
    Last edited: Jul 20, 2010
  2. its.mike
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    its.mike New Member

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    But can we get the free bumper and a new phone?
  3. SSHGuru
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    SSHGuru New Member

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    Bumpers solve everything.
  4. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    Just don't hold the phone that way....
  5. its.mike
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    its.mike New Member

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    Wait, Can we get Sanjay Jha to hold a press conference and say it's not Motorola's fault that some screens have issues? He can even compare it the the yellow screened iPhone and make up things about HTC and Samsung. :D
  6. wakebrdr066
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    wakebrdr066 New Member

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    Here is a video of it

  7. Mclovin93
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    Mclovin93 New Member

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    Haha sucks for them
  8. erikfig
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    erikfig Member

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    Let me see if I go his straight? So you pay for a $600 new device so after a few days or meybe few hours when you reported defective, Versizon send you a refurbished unit?

    That excactly why I dont believe the insurance on phones are worth.
  9. slowlypokin
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    slowlypokin New Member

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    1 in 1000 have defective screens? How many did Motorola make?
  10. brandegy
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    brandegy New Member

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    They actually send you a BRAND NEW unit. It is part of the worry free guarentee thing they have going. They charge you for the new phone to be sent out and once they get the old phone charges go bye bye. Yeah i have to go through this.
  11. johnomaz
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    johnomaz Well-Known Member

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    I have a feeling most companies will be doing the 'up and honest' thing and resolving things quickly because of Apple's debacle. Its nothing but good PR even for defective units.
  12. brandegy
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    brandegy New Member

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    Atleast they are not telling us to hold it right or give us a cover to fix it.:icon_ banana:dancedroid
  13. Mbk
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    Mbk Android For Life Theme Developer Premium Member

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    Atleast VZW is admitting to the problem with the X, they aren't as honest when it comes to the random rebooting issue on many of their Devours. My daughter has a Devour and has now called VZW for a replacement a third time for the random rebooting issue... and they do send her a refurbished one.... at least this last time I got them to admit that they have contacted Motorola and confirmed that there 'might' be a problem with the Devours...lmao:dry:
  14. megawatz
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    megawatz New Member

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    That's not a big deal. LGs phones had a 1:100 ration in defects, at least when I had my Scoop (AX260) and my enV Touch (VX11000). I had to go through 3 each.

    Anyway, the margin for any phone thats being produced is about 80%. If you've read up on rooting and the how-to on overclocking, the reason why phones can't run with 1.2Ghz kernels is because of that margin. same thing with screens, if it's 1:1000, and they release 300,000 phones, 3000 of them are going to have that issue.
  15. liquidzoo
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    liquidzoo New Member

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    300, not 3000.

    300,000/1,000 = 300

    Not a big deal at all.
  16. hookbill
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    hookbill Premium Member Premium Member

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    Absolutely correct. Beyond the 30 days you would get a refurb.

    Refurbs always get a bad rap and I think it's unwarranted. I'd wager more people who get refurbs are fine with them as opposed to people who are unhappy with them. You just see the complaining on the internet, nobody ever writes, "Got my refurb, works great."
  17. brandegy
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    brandegy New Member

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    Sadly enough when I had BB Tour it had a trackball problem and when i got the refurb i was sooo happy. But that was understandable. But still i have not problems with refurbs as long as they work.
  18. Sweettooth
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    Sweettooth New Member

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    Ha, Apple must be hurting so bad right now with all the people scoring on it's latest product's glaring defect. I wonder how many people got fired over this major screw up. How did the iPhone go from being Apple and AT&T's flagship device to being the silent competitor hiding in the shadows of shame? A bumper? Proper holding procedure for optimal call quality? That's just sounds ghetto rigged like no ones business.
  19. Larry_ThaGr81
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    Larry_ThaGr81 New Member

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    Absolutely not, take it to a Verizon store that has some in stock and they will give you a brand new unit. All that refurbished nonsense is only for people who go through Asurion. Your case is unique, not to mention you are within the your 30 day grace period.
  20. Jizzylax
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    Jizzylax New Member

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    0.1% are defective? I'd say that's a good ratio.
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