The Cloud is new, according to Verizon its supposed to be able to download your songs and photos back to ur phone. It doesn't work unless u do it individually! That is not cool, I called Verizon tech support only for them to say well it should work, I don't know why it doesn't...........So they asked me to take into a store and see if the store could help, Only for them to say......well u know it is a new app its bound to get the bugs worked out!