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Verizon "Certified Refurbished" GARBAGE!!!

Discussion in 'Off Topic Forum' started by FloridaOccifer, Jul 19, 2011.

  1. FloridaOccifer
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    FloridaOccifer New Member

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    So after almost 8 months of flawless use out of my DroidX everything comes to a halt one morning after an update (Gingerbread push about a month back). Since that time the phone has been a complete nightmare. Locking up, losing photos and videos and for some strange reason the speaker phone volume was cut. I followed everyone's advice and reset the phone a handful of times only to experience the same issues.

    Last Thursday I called VerizonWireless and spoke to a tech who immediately sent out a "certified refurbished" X stating there was nothing he could do for me on my original. Friday the phone arrives and upon power up the entire unit felt like a pocket hand warmer. After a full power cycle I noticed that the battery life was also lasting no longer than 4hrs with most of the apps removed and NO USE (idle phone). I contacted Verizon once more and am now awaiting for another "certified refurbished" model to arrive...


    Is anyone else having such issues or did I just get a fluke here?

    Thank you for any and all input, I am just completely frustrated.
  2. Speeding Wheels
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    Speeding Wheels New Member

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    there are some duds out there.. the stories are all over the place.
    however, the CLNR I got about 3 weeks ago has been working pretty much flawlessly.

    hopefully the next one you get will be perfect.
  3. FloridaOccifer
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    FloridaOccifer New Member

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    I sincerely hope so...

    The greatest attribute to this phone was how flawless everything was (until Gingerbread).

    I will find out after work today, hopefully the package will be waiting at my door dancedroid
  4. Beka27
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    Beka27 New Member

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    On your original phone, did you try going back to Froyo to see if that fixed the problem?
  5. barski
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    barski New Member

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    I got fed up with Verizon Certified Like new joke they pull on everyone. After the 7th or 8th droid X i demanded a Droid X2...what a mistake. So i went out and bought a Droid X with a bad camera button and sent it into Motorola. Haven't had a problem since getting it back. I suggest if you have any other problems just send it to motorola. if you want 2.2 froyo back then just sbf. All droid x's are now shipped with gingerbread 2.3.
  6. Xtremelyfrustrated
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    Xtremelyfrustrated New Member

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    In reburish hell

    Last edited: Jul 19, 2011
  7. FloridaOccifer
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    FloridaOccifer New Member

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    Well I have confirmation the phone is at my house...

    I spoke to one of my friends who works for Verizon corp that is going to remove all the AD software verizon sinks on these phones (not sure what system will be installed) but he said it should eliminate all the issues I am having.

    I will let everyone know how this works out...
  8. destes37
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    destes37 New Member

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    I have had some issues in the past with clnr's. Eventually you get lucky with one or the get out another device. Knock on wood, my phone has been ok for a while now.
  9. mack19318
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    mack19318 New Member

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    I too have been frusterated at the clnr's I have been sent!
    I don't know how some of them get the clnr tag when out of the box I have had issues. On my 5th og droid now, and this one is good cept from the proximity sensor doesn't work at all!
    I would love to go out and get new phones every year but I can't afford 600 bucks everytime. But I feel when I buy a phone and am stuck with it for two years everything should work perfect. I shouldn't have to settle for an almost good phone. It sucks that I have to debate weather I want to just deal with the sensor problem just because everything else works good or risk getting a phone with a working sensor but something else is screwed up.
    Verizon needs to step up their clnr procedure!

    Sent from my Droid using DroidForums
  10. Xtremelyfrustrated
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    Xtremelyfrustrated New Member

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    Well, I just hung up from talking to them and they gave me a new offer. I can purchase a new phone at a discount for $199.00 and restart my two years. WTH!!!!!!!!!!!!!!!!!!!!!! Didn't I just buy a new phone 3 mos ago? Are you kidding me? Did you think I would jump on that offer? Ok, so now I will purchase 2 expensive phone from you in a 3 month period. GIVE ME A FREAKING BREAK!

  11. Vulcan1600
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    Vulcan1600 Super Moderator Staff Member Premium Member

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    That's how the FRU(CLNR) to New program works. It's because you demanded a certain phone. The matrix has the list of what phone(s) are available as a replacement to another device that is close to what you had. A multi-FRU(CLNR) exchange to another phone will be normally a CLNR of what the matrix shows them as the device most like what you have, but not cost you out of pocket.
  12. Rsmin
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    Rsmin New Member

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    I hate you are having problems. I have had my replacement about a month now with no problems at all.

    Sent from my DROIDX using DroidForums
  13. Xtremelyfrustrated
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    Xtremelyfrustrated New Member

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    No, they said I can choose any phone I want for that $199. They have not offered me a new phone only a CLNR. But the point is, why should I purchase a new phone when there was an issue with the new device and now with 2 CLNRs. I really don't get this policy. If I purchase a new television, take it home and it does not work properly, the store will give me another new television. Not a broken television that was returned by a previous customer, repaired, and now be given to me. It is my contention that these CLNR are not "like new" or they would not be having problems as soon as they're received. Someone is falling down on their job in putting these devices back out there for use.
  14. FloridaOccifer
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    FloridaOccifer New Member

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    Well I got my "new" replacement X about 2hrs ago. I have loaded all my apps and contacts.

    SO FAR - Nothing crazy / Nothing apparent, but then again this is how the last one went until it felt like it was going to burn a hole in my pocket.

    Lets see how a night of testing does...
  15. Xtremelyfrustrated
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    Xtremelyfrustrated New Member

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    I hope it works out for you. Mine will come tomorrow.
  16. FloridaOccifer
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    FloridaOccifer New Member

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    So far I can say this... All apps appear to be fully functional. Email working good.

    Full charge last night, since unplugging at 6:45am it is at 90% currently (12:50pm). Few texts sent, few emails sent, few phone calls received.

    I may have gotten a good one!:icon_ banana:


    SIDE NOTE: Is there any place on this forum to sell accessories? I have a Kraken with 2 skins I am going to get rid of.
  17. CJM
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    CJM Developer Relations Staff Member Premium Member

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    You cant post anything for sale in this forum. Try our sister site Android Forum.

    http://www.droidforums.net/forum/ne...06774-guidelines-conduct-droidforums-net.html

  18. FloridaOccifer
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    FloridaOccifer New Member

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  19. jcl197
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    jcl197 New Member

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    I too am a victim of CLNR. I am on my fourth clnr and now they are sending a fifth one, and it hasnt even been 2 weeks since i sent my original phone back. Every phone i get has some issue is pathetic. Bad slider mechanism, bad screen, wifi probs, or poorly put together. I was going go keep this last one as it was working properly and then i notice the screen isnt seated properly and after 2 days of use I have a bunch of dirt and dust under the touchscreen glass. I too was offered the ability to upgrade early and buy a new phone and extend my contract. Its bs, why should i buy a new phone when my current phone is under warranty, I didnt take their offer and so im waiting for number 5 to arrive, ive got a feeling this one will have worse issues than my current one though.

    Sent from my DROID2 GLOBAL using DroidForums
  20. Travis798
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    Travis798 New Member

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    I liked Alltel's refurb policy. With them, if you had problems with 3 replacement phones, you were allowed to trade in for any phone you wanted. If you downgraded in price, you got a credit to your account, if you got another phone at the same price, you simply swapped phones, or you could upgrade to a more expensive phone and simply pay the difference. I thought it was a good policy because it allowed you to get an actual new phone if you still wanted the model you had, and gave you a multitude of options if you wanted to try another. I sure with Verizon would adopt a similar policy.
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