Sounds to me as if the rep was just shocked, and talking BS thinking they know it all. I see very few people that go over a Gig. I saw 31 gigs usage a few weeks ago. My advice then, and to you: don't upgrade. Seems you figured out the system. 2 questions, though. 1) what the heck are you doing to use that much. 2) why not connect to wifi for faster browsing? Personally, I'm connected all the time, and use roughly 20% of a gig, granted I'm hooked to wifi as much as possible. To answer your question; I get cussed/cursed out/called everything, but a human being at least once a day. Not once has it been a customer getting the ax for too much usage. New one for me.