It wasn't called Verizon back then - it was known to us in a Fortune 50 (Big Three) Insurance Company Home Office as - "the Bag Lady". It was Bell and I forget her name but, She always brought the latest greatest offering, usually on a Friday. Hell, what did we care. Sales Managers with Big expense accounts and little to account for Plus - the "Car Phone" was a company expense didn't even have to be entered on our weekly inflated expense accounts. BooYah bring it on. Car phone, Bag phone, Panasonic StarTac..... Good Times..... and then things changed. Not sure when but they did.... I still own an Insurance Co. 35 years later. Does Verizon care? Not based on my experience, Hell I sent an email to Lowell two days ago. Last time I did that several years ago I got a call almost immediately from his (snooty) Personal Assistant (impressed) this time.....Crickets. Big Red doesn't give a Flip, probably never did - they just did a fair job at pretending back when the Bag Lady and the assistant called. I even sent the Transcript of the CHAT (last Saturday) and still got no response. The Chat outlined a "Deal" on a new Google Pixel2XL a phone that will be replaced in a few short months on a phone that the chat Rep referred to as "a Piece of Crap" my Droid Turbo. She/He swore up and down my phone was 4 Years old. It is 6 months old. I finally succumbed to the Sales pressure embedded by VZW and agreed to get a Z2 ... it was ok. I called back after I had negotiated the Saturday deal asking Why I had Not gotten any update on my incoming Pixel to replace the "ok" Z2.... I was not only told "There is NO Deal and further more - You have until days end to return the Z2 or "You are Obligated" Despite other personal and business obligations I left work to drive an hour home to get the box and charger so I could meet the deadline "NO Negotiations on that front" went to the store. Affable enough until they read the secret Chat notes or whatever - Mood and demeanor changes. Bottom Line - VZW SUCKS. The days of the Bag Lady are over and I get that. I pay for SIX(6) Lines a month to them. Buy How many phones ..... since 1987! Jeezus Do the Math. What a racket. Anyway.... keep paying the monthly Bill and VZW will abuse You ALL they want.......Great American Almost Monopoly. This is what happens when Choices are Limited.