Used Motorola Droid RAZR unable to make or receive calls using Verizon

Discussion in 'Android Tech Support' started by nejj2211, Feb 23, 2016.

  1. nejj2211

    nejj2211 New Member

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    After damaging the screen on my Samsung Galaxy, I recently purchased a used Motorola Droid RAZR through Amazon. The phone appeared to be in great condition.

    At a Verizon store, a tech person put SIM card from the Samsung into the Droid.
    After activating, texting and data worked fine, but I am unable to receive or make calls. Verizon store told me the phone likely had a "radio issue," and said I should buy from another used vendor.

    I didn't want to give up just yet so I called Verizon 611 support. They attempted to reconnect me to the network and tower, but this did not work. I also tried to reinsert the SIM card, reboot, restore factory settings.

    A few things I noticed:

    -When I called Verizon 611 support, they thought I was calling from a number I did not recognize. The phone number from my previous phone appears as expected under Status > My phone number, but for some reason Verizon sees someone else's number when I call.

    -Under Status > Network I see Unknown.

    -The Verizon tech person said the IMEI and ICCID were appearing as expected.

    -Under Mobile Network settings, Network operators is greyed out.

    -After phone powers up, I see Preparing SD Card. Then this message disappears.

    Can anyone point me in the right direction? I'm unsure if this is related to a phone setting, hardware, SIM card, Verizon setup issue, etc.


    Thanks!
     
  2. bruben7886

    bruben7886 Gold Member

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    Try a new sim card. Any Verizon store will give you one. Should be free. Then try a factory data reset after the new sim is installed. You might still have some of the previous owner's "junk" floating around in the phone.
     
  3. Jeffrey

    Jeffrey Premium Member
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    Does the IMEI and ICCID match the phone's barcode label?
     
  4. Mustang02

    Mustang02 Diamond Member

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    I would use rsdlite and flash the phone to stock. No idea what the previous owner may have done.
     
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  5. nejj2211

    nejj2211 New Member

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    I'm going to try this today.
     
  6. nejj2211

    nejj2211 New Member

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    May try if SIM card replacement doesn't work. Do you think this could jeopardize my ability to return the phone to Amazon?
     
  7. nejj2211

    nejj2211 New Member

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    I think the Barcode label was taken off.
     
  8. Mustang02

    Mustang02 Diamond Member

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    No. It will be like taking it out of the box day 1.
     
  9. nejj2211

    nejj2211 New Member

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    OK, I may try that. Put in new sim card and it is stuck on activating...
     
  10. nejj2211

    nejj2211 New Member

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    Also, may be worth noting I am pretty much consistently getting 1X signal strength. Does this support the Verizon store tech's suspicion there is something wrong with the phone?