USB connection not recognized

Discussion in 'Droid RAZR M' started by phenrichs, Sep 24, 2012.

  1. phenrichs
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    phenrichs New Member

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    Just picked up my Razr M Saturday. Loving it so far. Had a Droid2 prior and it was a great phone with minor issues. So far I only have one problem with this one. I can't get it to connect via USB. I downloaded the Motorola Device Manager and it pops right up when I plug in the old Droid2 but neither the computer, the device manager, nor the Razr do anything when I plug in the M.

    Anyone else seen this?
  2. phenrichs
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    phenrichs New Member

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    All I really want is to be able for it to charge while I am sitting at my desk at work.
  3. josh.lop6
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    josh.lop6 New Member

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    Are you using the moto cord that came with it. Motorola's phones have always been picky about it.
  4. phenrichs
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    phenrichs New Member

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    No I am using the cord that came with droid2 which is already plugged into PC.
  5. josh.lop6
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    josh.lop6 New Member

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    Check USB debugging and allow mock locations in development settings. Try that.
  6. phenrichs
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    phenrichs New Member

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    The cord that came with it works fine.
  7. ScottyChocolate
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    ScottyChocolate New Member

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    I am having the same exact problem, right down to having a Droid 2 before this. I have tried both cords (Droid 2 and Droid RAZR M) everything is the same for both cords. I am using Mac OS X 10.6.8. When I connect to my Mac with USB I know it recognizes the connection because it does charge the phone and it also launches (the very crappy) Backup Assistant Pro. I have turned on 'USB debugging' and 'Allow mock locations'. I have done my best to remove all remnants of BAP on my Mac. When I plug in my phone, a task bar icon appears that gives me the option 'When device connects' to either 'Launch Backup Assistant Plus' or 'Do Nothing'. I have tried to connect as 'Mass Storage' 'Media Device' and 'Camera'. I just want the phone to get mounted as a USB device so I can easily transfer media between my phone and my Mac. This was not an issue with my Droid 2. Is Backup Assistant Pro throwing a wrench in the works before my Mac can properly mount it? Verizon store employee and Verizon tech support employee proved completely useless and simply told me to go ask Motorola.
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