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USB Connection Issues

Discussion in 'Droid RAZR Support' started by mindofender, Sep 30, 2012.

  1. mindofender
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    mindofender New Member

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    Information first.

    Windows 7
    Droid RAZR
    System Version 6.16.211.XT912.Verizon.en.US
    Android Version 4.0.4
    Not rooted
    Downloaded Motorola Manager from the official site to manage the drivers.

    So the issue I am having is that I am not getting a data connection with my laptop. I never had an issue before, until I got a new phone because the other was having issues updating to the ICS. When I have the phone plugged into the cord and I plug
    the USB into the port, nothing happens at all. The phone doesn't even start charging until I unplug the cord on the phone side and plug it back in. Then the phone will start charging, but Windows will say it's unplugged and not installed successfully. I do
    not have a drop-down USB menu, and nothing else happens. I took it into the Verizon store and they said all of their data cables worked just fine.. so I bought a new one and it still is not working.
  2. lloydstrans
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    lloydstrans Well-Known Member

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    I'll bet you tried other ports on the computer.
  3. mindofender
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    mindofender New Member

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    Different ports on the computer, and also two other computers, including a Mac.
  4. lloydstrans
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    lloydstrans Well-Known Member

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    I kind of gave up because the computer update and the phone updates never seemed to jive. I haven't done the updates on my computer just because of this.
  5. telormatasapi
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    telormatasapi New Member

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    Hi mindofender,

    did you manage to solve the problem?
    I kind of having the same issue as you described. Took it to moto service centre, they said nothing wrong, and gave me new cable but when I tried on my PC, Mac or whatever, it just doesn't work
  6. ddfuji
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    ddfuji New Member

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