Update to 2.1 taking over an hour ...

Discussion in 'Android Tech Support' started by jimfarris, Apr 3, 2010.

  1. jimfarris
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    jimfarris New Member

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    Started the 2.1 update on my Droid over an hour ago. All that has shown the whole time is the white Motorola logo on a black screen. It won't allow me to even turn off the phone manually. Should it take this long? Should I take out the battery and SD to reboot the thing? I did that once before when it stalled out during regular use.

    Thanks
    Jim
  2. hookbill
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    hookbill Premium Member Premium Member

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    moved to Rescue Squad for additional assistance.
  3. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    is it the ota update or you doing it manually
    do you have any root related files on your sdcard
  4. jimfarris
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    jimfarris New Member

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    ota

    It's an OTA update ... and I have no idea what's on my SD card! :icon_eek:
  5. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    ok then I can assume you are not rooted lol. Make sure you have enough power (ie not below 40% battery). And if it stop loading you are safe to do a battery pull. The update is on your sdcard and it will kepp bugging you until it install. There are rooted people who were trying to avoid the update and has done a bunch of things and are still being bugged to install the update.
  6. bwick84
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    bwick84 New Member

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    Mine is doing the same thing. I pulled my battery and rebooted but it still comes up the the Motorola logo. This is OTA and nothing is rooted.
  7. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    Hope that works. I am going to sign off for a bit to drive to work. But I will check this thread again when I get to work to make sure you are good to go.
  8. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    Since you are not rooted there should be nothing holding you on the motorola "M" unless your battery is low. Maybe allow it to charge in the wall charger for a bit then try it again. If you still have a problem we can see about fixing it in recoverymode. But for now try charging it first.
  9. jimfarris
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    jimfarris New Member

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    Me too ... just did the battery pull, put it back, and nothing but the logo. Should I just take it to the Verizon store?
  10. bwick84
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    bwick84 New Member

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    I have a full battery. I just pulled it off the charger this morning when I saw the update. I did that and it loaded the update (had the picture of info being transferred to the phone and the status bar). It completed that and rebooted and I haven't been able to get anything but the Motorola logo since.
  11. jimfarris
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    jimfarris New Member

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    The battery was about 80% charged before the update, and was plugged into the charger the whole time it was updating.
  12. bwick84
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    bwick84 New Member

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    I tried plugging it back in too but still nothing, just the logo.
  13. jimfarris
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    jimfarris New Member

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    I have a full battery, too ... it was maybe at 80% when I started the upgrade, and was plugged in the whole time ... have pulled battery & SD card twice now, still have only the logo showing. <sigh>
  14. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    reboot into recovery (turn off power. hold x and power on, continue holding x until you get thr explanation mark in a triangle)
    Apply sd card update.zip. wipe cache. reboot
  15. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    reboot by clicking on the option to reboot system now
  16. jimfarris
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    jimfarris New Member

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    Well ... it won't allow me to power down using the power button, so I can't reboot it either. I'm at a loss ... I guess I'll have to take it in ... thanks for your help anyway.
  17. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    While holding “X” on the physical keyboard, hold the power button to turn on the phone. You may let go of the power button, but do not let go of X.
    [​IMG]
    After a few seconds, an Exclamation Mark icon will appear. You may now let go of X. To access Recovery Mode from the exclamation mark icon, hold the volume up button and then press the camera button.
    [​IMG]
    [​IMG]

    [​IMG]
    The update process will begin immediately and should take no longer than a minute or two. It will let you know when the process is complete.
    [​IMG]
    From here, navigate to “reboot system now” and select it. Your phone will shut off and reboot.

    images from: Obtaining Root | Root Your Droid
  18. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    power down by removing your battery. Hold x while installing battery power on while holding x
  19. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    if neither of that work then take it to verizon but do not bring up that you tried to fix it in recovery mode.
  20. jimfarris
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    jimfarris New Member

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    Got to "reboot system now", chose that, it flashed and now back to the logo ... nothing else happening now for about 3 min.
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