Update failed

Discussion in 'HTC Rezound' started by Dazeman1, Jan 26, 2012.

  1. Dazeman1
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    Dazeman1 New Member

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    Today I went to update and I disconnected during it. I went to try to update again and it said no new software available. I look on status it says Download failed. I called verizon but they weren't very helpful. Did a checkin and said maybe within the next 72 hours.

    Any idea?
  2. macpro88
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    macpro88 DF Super Moderator

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    Did you try rebooting the phone? Sometimes that helps.
  3. MrSmith317
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    MrSmith317 Moderator Premium Member

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    If the update fails, right now you don't get a second chance...I don't know why but I've heard other people with the same story. Was your phone modded at all?
  4. ajhammered365
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    ajhammered365 New Member

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    I had previously run cleantool 2.1.1 on my Rezound and got the notice that the update was available. Clicked okay to download it and..... nothing. Went to settings and tried to manually check for the update and nothing. Figured I didn't have anything to loose so I did a factory reset and tried again. Downloaded like a champ and so far so good.
    Haven't rerun cleanware as of yet. Going run system as is for a little bit before I monkey with it anymore.
  5. Dazeman1
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    Dazeman1 New Member

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    I didn't want to factory restore. Yes I tried rebooting. Even went as far as taking out the SIM card and battery. Still won't work.

    Since you have the update. Do you get better service. I seemed to get better service on my thunderbolt than I do with my rezound.
  6. JeffDenver
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    JeffDenver New Member

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    I can confirm this is false. I downloaded mine twice by accident, and after I completed the install, I went back to the Software Update screen and it prompted me to download it again if I want. I dont think there is a limit on how often you can download it.

    To trigger a download of the update, go to the "Software Update" section in "Settings" and click "check update"...it should prompt you to download the update. If nothing happens, try rebooting.

    To prompt an install (after you have downloaded it), go to the "Software Update" section in "Settings"...then click on "check new"...you will see a status window with an OK button. DO NOT CLICK IT...just let it sit there for five or ten minutes. Eventually you will get a prompt to install. If you click Ok on that prompt, it will reboot and begin the update.

    I have not been able to test my service yet, but the phone does seem a little faster. Benchmarks are slightly higher than they were before, and the UI does seem smoother.
  7. Malkavian
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    Malkavian Member

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    Interesting. I did the update and it seems to have worked. Firmware seems to be updated under the system settings page. But now the Check Now doesn't seem to work. I have rebooted the phone and it still doesn't work. Phone seems to be working just fine so far. Anyone else have this happen?

    Update: I don't think the update was complete. It seems to be rebooting now.
    Update: Seems to have worked. Not sure if I like the new Verizon APPS program. May have to turn it off.
    Last edited: Jan 27, 2012
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