I spent an hour with Tech support trying all the things I had tried during the day. Ended up they are sending me another phone. Probably that's what they will have to do with you. It seems they are not equipped to reflash the phone but I'm sure Motorola is. They probably send all their returns to a repair center to refurbish them. If they don't reflash the boot loader the next owner is going to have the same issue. My error is MTD:BOOT that's where it stops everytime. It has to be the altered kernel.