Update does not install

Discussion in 'Android Tech Support' started by SeeEss, Dec 27, 2011.

  1. SeeEss
    Offline

    SeeEss Member

    Joined:
    Oct 30, 2010
    Messages:
    51
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    Santa Monica, CA
    Ratings:
    +0
    I have been notified 4 different times that the update is available. When I click okay to re-boot, nothing happens. What am I doing wrong?
     
  2. JSM9872
    Offline

    JSM9872 DF Super Moderator Staff Member Premium Member

    Joined:
    Dec 21, 2010
    Messages:
    12,923
    Likes Received:
    287
    Trophy Points:
    498
    Location:
    Pennsylvania...
    Ratings:
    +287
    Current Phone Model:
    Galaxy Note 3
    Is your device rooted? And if so have you deleted or froze any of the bloat apps that came on it?
     
  3. SeeEss
    Offline

    SeeEss Member

    Joined:
    Oct 30, 2010
    Messages:
    51
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    Santa Monica, CA
    Ratings:
    +0
    Oh, sorry. No, the phone is not rooted. It is stock, just as when I bought it except that I have added some apps from the app store.
     
  4. JSM9872
    Offline

    JSM9872 DF Super Moderator Staff Member Premium Member

    Joined:
    Dec 21, 2010
    Messages:
    12,923
    Likes Received:
    287
    Trophy Points:
    498
    Location:
    Pennsylvania...
    Ratings:
    +287
    Current Phone Model:
    Galaxy Note 3
    Yeah those shouldn't effect the update at all. That is strange though. Have you tried rebooting your phone and then trying it again?
     
  5. SeeEss
    Offline

    SeeEss Member

    Joined:
    Oct 30, 2010
    Messages:
    51
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    Santa Monica, CA
    Ratings:
    +0
    Yes, after I re-boot, the link is gone to upgrade the system. Is there a way to access the link other than having it appear on its own?
     
  6. JSM9872
    Offline

    JSM9872 DF Super Moderator Staff Member Premium Member

    Joined:
    Dec 21, 2010
    Messages:
    12,923
    Likes Received:
    287
    Trophy Points:
    498
    Location:
    Pennsylvania...
    Ratings:
    +287
    Current Phone Model:
    Galaxy Note 3
    Well assuming it works the same on your phone as the Moto devices I have owned try this:

    Go into Settings > About phone > System updates > then once in there "Check for Updates" - The wording may not be exact but should be close to that.
     
Search tags for this page
android doesn't reboot for system update
,

android update will not install

,

htc droid incredible does not rebooting on update

,
htc droid incredible system update does not reboot
,
htc incredible does not update