Unroot for warranty return

Discussion in 'Thunderbolt Hacks' started by jeremywood30, Apr 18, 2011.

  1. jeremywood30

    jeremywood30 New Member

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    My TB is now rooted, thank you to all.
     
  2. kingsway8605

    kingsway8605 Member

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    I have returned several phones under warranty, many rooted, one even with bugless beast on it, and verizon has never complained. One time I had trouble returning a phone through the store for reasons not related to rooting, so I called verizon technical support and spoke to a supervisor. She informed me that the employees are not ever supposed to deny warranty replacements unless there is something like a cracked screen or obvious water damage and that it drives technical support crazy when the stores do it. She informed me off the record that verizon just sbf's the phones without even booting the os in order to avoid irritating customers and to save payroll. They discourage rooting in everyway possible, but even if you do root they still want you as a customer because they are still making money off of you.

    If you ever are given trouble for rooting, just threaten to cancel your contract and they will change their tone.
     
  3. hairlessrien

    hairlessrien Member

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    so my phone wont turn on. CWR or HBOOT. and based off my understanding, because my phone can't power up they wont be able to read it and deny my warranty?
     
  4. givmedew

    givmedew Member

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    Verizon just started an awesome new thing where you must get your replacement through the mail and when you send your phone back if there is anything done to it that voids the warranty and they find out then they charge you a very large amount of money that is NON refundable you do NOT have the option of sending the phone they sent you back for a refund.

    Over the phone they told me IF my phones warranty was void to just keep the phone they sent me and they would automatically charge the fee.

    I for one like this idea as it keeps people honest. No more taking it into the store to see if a rep can figure out what you did to break it.

    If it is your fault file an insurance claim if it isn't your fault then unroot it and send it back.

    End story just be honest.
     
  5. GSXRADDICT

    GSXRADDICT Member

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    *Deleted**
     
    #17 GSXRADDICT, Apr 23, 2011
    Last edited: Apr 23, 2011
  6. kingsway8605

    kingsway8605 Member

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    This is false. I have returned many of rooted phones with no problem. They even replaced my d1 with a d2. If you want piece of mind then sbf otherwise don't worry about it. They will not lose a customer over rooting or wear and tear. If you are ever treated unfairly, call the cancellation dept (known as the retention dept internally), tell them you are cancelling because you were mistreated, stay firm and don't let them talk you out of it until they waive the "damaged phone" fees (they like to point out early termination fees and twist them to make it seem like you are saving money not cancelling). But I would bet my first born if you go the mail route Verizon will not give you any trouble unless there is severe damage like a cracked or waterlogged screen.

    Sent from my DROID2 using Tapatalk
     
  7. kingsway8605

    kingsway8605 Member

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    They won't even attempt to read it, they never do, they do an inspect for severe physical damage to the phone like a cracked screen or water damage then move on. It isn't worth the hassle to them. This was told to me by a high level tech support person at verizon. They fix the broken components, reflash the software, then ship it back out.

    Sent from my DROID2 using Tapatalk
     
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