Unresponsive Screen

Discussion in 'Thunderbolt Tech Support' started by recDNA, Oct 15, 2011.

  1. recDNA

    recDNA Member

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    On a couple of occasions right after or during charging my screen became totally unresponsive. I tried holding down the power button but that only opens the menu popup and of course I cannot pick restart because screen doesn't respond. I finally had to pull the battery.

    Is there a way to shut off or restart or get to the hboot screen when screen is totally unresponsive?
     
  2. HappyHour

    HappyHour New Member

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    I was one of the few that pre-ordered this baby.
    So I've had it since 11/10.
    Yesterday the screen froze.
    There was no response when I touched it.
    So, I tried to do the reboot button thing.
    I hit the power and volume button (tried up and down volume buttons).
    Held them down together.

    I had to do this about four times.
    Eventually it worked and the phone came back to life.
    Screen was responsive.

    Does anyone find this to be unusual?
    Do I have a defective phone or not?
     
  3. MonkeyMouth

    MonkeyMouth Member

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    Had this happen a few times. Though it was annoying, it wasn't a deal breaker. To answer your question, no, it's not a defect. A simple OTA update should fix this.
     
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